I bought an expensive reef aquarium which was damaged before delivery. Gabby promised me they would replace it as soon as possible but could be a fair wait. Today after 4 weeks a replacement arrived.... See more
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See what reviewers are saying
Genuinely disappointed that they insist on a faulty product be returned first before a replacement could be sent despite sending pictures clearly showing the problem. In my case its a led light unit... See more
I have bought many things from this Aquatic business, they always do the very best to deliver quickly with whatever I have requested. On one occasion they had something out of stock and replaced it w... See more
Such a great service. Bought a fish tank Ciano emotions 150 Pro and it's arrived very well packed just 2 days after purchase. After 2 weeks i had an issue with light power supply which has been replac... See more
Company details
Information provided by various external sources
Voted the UK's #1 Online Retailer for 2016 & 2015 by the readers of Practical Fish Keeping Magazine. We specialise in coldwater, tropical and marine aquariums. As the leading supplier in the UK we have a huge range of products in stock from all the leading manufacturers. With online stock availability, next day delivery and free postage on orders over £50, you won't find a faster or more reliable service anywhere.
Contact info
14 Merchant Drive, SG13 7AY, London
- 0203 697 3750
- info@charterhouse-aquatics.com
- charterhouse-aquatics.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good fast service and great price thanks
25 August 2023
Exceptional service
Exceptional service. Within 1 hour of placing my order it had been packed and dispatched. I received my package containing all 3 items in less than 24 hours after placing the order.
24 August 2023
Next day delivery
Placed my order at 3:40 on Saturday pm.asked for next day delivery and it arrived 24hrs later, great
24 August 2023
The koi food purchased has always been…
The koi food purchased has always been well priced.
The service provided has always been reliable and delivery been very quick.
I have ordered late afternoon and received products my mid afternoon the next day.
I have used them many times now and will continue to use them. Thanks Charterhouse for an excellent service.
23 August 2023
Fish tank looks amazing and good price…
Fish tank looks amazing and good price arrived next day after ordering
23 August 2023
Great company
Great company!
Fast delivery and keep you informed.
Thanks be ordering again!
22 August 2023
Very good service.
22 August 2023
Great Service
21 August 2023
Great service.
Superb service, sorted a problem I had with a delivery with in a few minutes and the problem wasn’t their fault.
Very helpful and very quick. I will not hesitate to use them again.
Perfect
21 August 2023
Very quick and efficient and delivery…
Very quick and efficient and delivery driver was great
21 August 2023
No negative issues
Arrived within days. I did change delivery address after placing order which went unnoticed no problem got the goods in perfect order.
22 August 2023
James is always helpful well they all…
James is always helpful well they all are. Very knowledgable
Thanx jay
21 August 2023
from the point I made my purchase right…
from the point I made my purchase right through to me receiving them I knew from previous purchases that I would be looked after and regardless of the value the same standard of customer care has been delivered and I will use charterhouse again.
8 August 2023
Quick and cheeper than the rest well…
Quick and cheeper than the rest well packaged and all working perfectly
19 August 2023
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