Ordered charms and the had a promotion on where you ordered so many charms get a free bracelet then if you ordered over a certain amount you’d get a free watch.. charms and bracelet came but no watch... See more
Company replied
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Review summary
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The ordering was easy. The delivery took a long, long time from China. I’m happy with the charms I got however I ordered a mystery bag of 10 charms as well and instead of the mystery bag I got a 3rd... See more
Company replied
Ordering was easy and I was informed of my order progress at every stage. Bracelet and charms were delivered promptly but I was disappointed that it wasn’t in a gift box. This is a Christmas gift and... See more
Company replied
my review is not 100% because there have not been any new charms. I have been making bracelets for my family for the last 2 months and finally started finding other sites to get different charms.
Company replied
Company details
Written by the company
Charms is an online store specializing in charms bracelets. Customers can choose bracelets in various colors like silver, gold, rose, or black, and then personalize them by selecting from a wide range of charms. Charms Official supports international shipping and offers different language options for a global audience.
Add charms to your bracelet and let it tell your story.
Written by the company
Contact info
Mercuriusweg 98, 2516AW, Den Haag, Netherlands
- contact@charmsoff.com
- charmsoff.com
Up To 30% OFF
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have a received missing item from my…
I have a received missing item from my order and they are not responding ding to my emails , with is very disappointing a this was a present for my younger daughter for Christmas
10 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re really sorry to hear about this situation, especially since the order was meant as a Christmas gift for your daughter. We completely understand how disappointing this must be.
Please make sure you have contacted us at contact@charmsoff.com
. We respond to all emails within 48 hours, and we always provide a solution for missing items or any other issue. It’s possible that your message didn’t reach us or went to spam.
Once we receive your email with your order number, we’ll take care of this as quickly as possible.
The Charms Team
Order never arrived and no customer support
I ordered a bracelet more than 10 days ago and I still have not received it. The tracking has not updated since December 6, and the company has not replied to any of my messages. I tried contacting them through Instagram and their website, but I received no support. Very disappointing experience and I do not recommend ordering from this shop.
9 December 2025
Unprompted review
Reply from Charms Official
Hello,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be.
Could you please confirm that you contacted us at contact@charmsoff.com
? We reply to all emails within 48 hours, and we always provide a solution for delivery delays or tracking issues. It’s possible that your messages did not reach us or were filtered as spam.
Once we receive your email with your order number, we will gladly investigate the tracking with the carrier and resolve this matter as quickly as possible.
We sincerely apologize for the inconvenience and hope we can still make this right.
The Charms Team
Product itself, extremely cute
Product itself, extremely cute and good quality, I love it 😍😍Also, packaging was insane, everything was pack perfectly with care and ready for a gift without even asking.
6 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely message 😍
We’re thrilled to hear that you love the product, its quality, and the packaging. We always put great care into making sure every order is beautifully prepared and gift-ready.
Your feedback truly means a lot to us. Thank you for your trust!
The Charms Team
Great customer service
Great customer service.
Would’ve like some instructions on how to adjust and close the bracelet and add charms.
5 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for your feedback and kind words about our customer service 😊
We understand your comment regarding the instructions. Just to let you know, there is already a step-by-step tutorial available on our website that shows how to adjust and close the bracelet, as well as how to add the charms.
If you need any additional help, feel free to contact us at contact@charmsoff.com, we’ll be happy to assist you.
The Charms Team
Great service quick dispatch beautiful…
Great service quick dispatch beautiful items
9 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind words! 😊
We’re delighted to hear that you’re happy with our service, fast dispatch, and beautiful items.
Hope to see you again soon!
The Charms Team
Reply from Charms Official
Hello,
Thank you so much for your kind feedback! 😊
We’re really happy to hear that you enjoy wearing your charms.
Hope to see you again soon!
The Charms Team
I've placed an order on the 20th…
I've placed an order on the 20th November and haven't had any updates. I've emailed and got nothing back. This was a birthday gift.
20 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for your message, and we’re really sorry to hear about this situation—especially since the order was intended as a birthday gift.
Could you please confirm that you contacted us at contact@charmsoff.com
? We make sure to respond to all emails within 48 hours, and we always provide a solution in case of delays or issues. It’s possible your email didn’t reach us or ended up in spam.
Once we hear from you, we’ll be happy to check your order status and help resolve this as quickly as possible.
The Charms Team
Placed an order Nov 16
Placed an order Nov 16. received info that it has been delivered Dec 4 at 5:48. AM! The order was not delivered. I have sent them numerous emails since requesting the name of the local carrier and a picture of where it was delivered. I have NOT had Any response. Very poor service. Where should I report this?
4 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for sharing your experience. We’re truly sorry for the frustration this situation has caused.
Could you please confirm that you have contacted us at contact@charmsoff.com
? We carefully reply to all emails within 48 hours, and we always provide a solution for any issue related to delivery or orders. It’s possible that your message didn’t reach us or went to spam.
Once we receive your email, we will be happy to investigate the delivery with the carrier and resolve this matter as quickly as possible.
The Charms Team
Am glad they arrived took a little bit…
Am glad they arrived took a little bit of time to get the hang of putting them in but really pleased with finished product will be purchasing more.
5 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for your feedback!
We’re happy to hear that everything arrived safely and that you’re pleased with the finished result. It’s completely normal for it to take a little time to get used to fitting the charms, and we’re glad it was worth it in the end.
We look forward to your next purchase 😊
The Charms Team
Lovely charms just as advertised and excellent customer service
Lovely charms just as advertised. They also supply the package with the tool to help place the charms on the bracelet. It was a wonderful surprise and so beneficial. In addition, they have excellent customer service. I emailed them pertaining a missing item in the order (there was a note indicating it was out of stock) and they were very kind, responsive, and helpful throughout the process. They shipped the missing items and I did receive them.
15 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your detailed and kind review!
We’re delighted to hear that the charms were just as advertised and that the included tool was a pleasant and helpful surprise. It’s also great to know that our customer service could assist you efficiently regarding the out-of-stock item and that you received the missing pieces.
Your satisfaction truly means a lot to us. Thank you for your trust and support 😊
The Charms Team
It took awhile to come
It took awhile to come, but happy with the products. Hopefully they all fit together now lol
2 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for your feedback!
We’re glad to hear you’re happy with the products, even though the delivery took a bit longer than expected. If you need any help assembling the charms or have any questions, feel free to reach out — we’re always here to help.
Enjoy your new pieces!
The Charms Team
Great experience
Great experience. Love the charms. Can’t wait to give them to our daughter this Christmas. Bought some
last year too and she loved them!
4 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely feedback!
We’re thrilled to hear that you love the charms and that they’ll be a Christmas gift for your daughter. It’s wonderful to know she loved the ones you bought last year as well — that truly means a lot to us.
Wishing you a lovely Christmas ✨
The Charms Team
Excellent!!
Experience is great with this company. I made a mistake with my order, i emailed and explained my situation they were very quick to acknowledge my mail. They sorted my problem and sent me the bracelet that id forgotten to add. Great service, beautiful products.
1 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you very much for sharing your experience!
We’re delighted to hear that our team was quick to respond and able to resolve the issue with your order smoothly. It means a lot to us that you’re happy with both our service and the quality of our products.
Thank you for your trust and kind words ✨
The Charms Team
I have been very pleased with all the…
I have been very pleased with all the charms I have received. I now have a very nice bracelet❣️
20 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely message!
We’re delighted to hear that you’re very pleased with all the charms and that you now have a beautiful bracelet. Your satisfaction truly means a lot to us ❣️
Thank you for your trust,
The Charms Team
Broken Charm Update
I wrote a review a few weeks back regarding a charm that I ordered that unfortunately ended up breaking very soon after purchase. I wrote a distasteful review that the company saw and replied to offering they would resend the charm. I am very pleased to say the company did follow through and sent me another charm. Great customer service!
4 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you very much for taking the time to update your review.
We’re really pleased to hear that we were able to resolve the issue for you and that you received a replacement charm as promised. Your satisfaction is important to us, and we truly appreciate your recognition of our customer service.
Thank you again for your trust and understanding 😊
The Charms Team
Amazing and incredible
Amazing and incredible. And the most amazing thing it is nickel free
4 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your amazing feedback!
We’re delighted to hear that you love the product and that being nickel-free makes it even better for you. Your satisfaction truly means a lot to us.
Thank you for your trust ✨
The Charms Team
Perfect shoping
Excellent service, prompt response to emails, wonderful products, the bracelet and charms are perfect....Highly recommend...
1 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for this wonderful feedback!
We’re delighted to hear that you’re happy with our service, the quick email responses, and that the bracelet and charms are perfect. Your recommendation truly means a lot to us.
Thank you for your trust 😊
The Charms Team
I ordered charms and nomination…
I ordered charms and nomination bracelet for my eldest. They came back, I loved tge packaging bright and bold. The jewellery really lovely and the best part was the price. The price was sooo good ive bought more inc a free bracelet, which will be another gift. Thank you.
21 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely review!
We’re delighted to hear that you loved the bright and bold packaging, the jewellery, and especially the price. It means a lot to us that you felt confident enough to place another order — and we’re glad the free bracelet will make another great gift.
Thank you for your trust and support 💖
The Charms Team
Scam website to me
Scam website to me, no tracking wont reply. Reported as fraud to my bank
27 November 2025
Unprompted review
Reply from Charms Official
Hello,
We’re sorry to read your message and understand your concern.
Please note that we always reply within 48 hours, and every order includes a tracking link once shipped. Could you please confirm that you contacted us at contact@charmsoff.com ? It’s possible your message didn’t reach us.
We’re here to help and clarify the situation as quickly as possible.
Kind regards,
The Charms Team
Great customer service
Great customer service, made a mistake on my order and they was so quick to respond and amend the issue for me.
3 December 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you very much for your kind feedback!
We’re delighted to hear that our customer service was quick to respond and able to correct the issue with your order promptly. Your satisfaction is very important to us.
Thank you for your trust 😊
The Charms Team
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