I’ve ordered from Charlie Suede twice and both times the delivery was fast and the quality was exactly as shown in the photos..
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a good experience with CharlieSuede. The product was high quality, delivery was fast, and customer support was helpful. I’m satisfied and would shop here again.
Company replied
Not only does it claim to be a London brand, whilst the garments come from china, the quality of the clothes are horrible and do not match the photos online. They’re overpriced for cheap material whil... See more
I ordered a gold chainmail top from Charlie Suede, and it took up to 3 weeks to arrive, as well as receiving very little information on the item and its whereabouts. Once I actually got the top, I onl... See more
Company replied
Company details
Written by the company
London based women's fashion brand shipping your favorite pieces worldwide.
Contact info
10385 San Sevaine Way, 91752, Jurupa Valley, United States
- info@charliesuede.com
- charliesuede.com
1.9
Poor
70 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT buy from this company
DO NOT buy from this company. You have to keep them informed that you bought something for them to ship it. I bought an item Nov. 20th. Emailed asking for verification it shipped. Finally shipped, it's December 5th. All because I had to email them asking for shipping details and essentially, where is my item. With little remorse or ways to make it up for their error, besides "sorry." No expedited shipping, no discounts. Just "sorry." Will not shop from them again and not recommend.
20 November 2025
Unprompted review
Reply from Charlie Suede
Hey Paige,
I’m really sorry you had to chase us just to get your order moving, that’s frustrating, and I completely get why you wouldn’t want to shop again after that <3
Just to clarify: you should never have to “remind” us to ship. We aim to dispatch quickly (and we do offer express options), but if your order from Nov 20 only moved after you emailed and you got almost no real help beyond “sorry,” then we clearly didn’t handle this right.
Here’s what we’ll do to make it right: please email info@charliesuede.com
with the subject “Trustpilot – shipping delay” and include your order number + the email used at checkout. We’ll immediately check the timeline, and if you paid for faster delivery and it didn’t go out in line with that, we’ll offer a goodwill solution (refund of the shipping upgrade or store credit).
Hugs,
Emma, Charlie Suede <33
I ordered a shirt from them in…
I ordered a shirt from them in September and paid for package protection. The shirt never arrived- they sent me proof of delivery which was not my house. Now, after what feels like a million emails back and forth (which included ring doorbell footage showing that the date and time they state the delivery was made never happened) they keep telling me that they need to “reach out to the shipping company for more details” but will not tell me what details they need or what exactly they are waiting for. The fact that I paid for shipping protection and this is what you get in return? They are basically refusing to give me my money back. Stay away from them.
Edit to this since the company responded and is trying to make it seem like I am not talking about the correct company. Fine, let me rephrase- I bought a top from you. There, better? I have reported this company to the BBB and FTC. Do not ever purchase from CHARLIE SUEDE LONDON.
30 September 2025
Unprompted review
Reply from Charlie Suede
Hey Nat,
I’m really sorry this has turned into such a stressful mess, paying for package protection and then being shown a “delivered” photo that isn’t even your home is honestly not okay <3
Just to clear up one thing first: we’re Charlie Suede (charliesuede.com). If your purchase was made on our site, we 100% want to sort this properly with you. (And yes, our shipping protection is there to cover cases like loss/misdelivery during transit.)
Here’s the clear solution from our side:
Email info@charliesuede.com
with subject “MISDELIVERED PACKAGE – September order” and include:
your order number, and the proof-of-delivery photo the courier provided (and if you can, a screenshot of the Ring footage timestamp you mentioned).
Once we have that in one message, we’ll immediately escalate it with the courier and either resend your item or refund you based on the outcome of the carrier confirmation.
Hugs,
Emma, Charlie Suede <33
Dont trust this company
Absolutely a joke of a company. I ordered a top back in August and it took about six weeks to arrive, even though they claimed I would receive it much sooner. When the top finally arrived, the quality was terrible, so I requested a refund. They then said they would charge a 30% restocking fee, even though I barely touched the item—I have no idea why they need 30%, and on top of that they expected me to pay for return shipping.
I pointed out that I would lose nearly half of my money and that they had been unprofessional throughout the entire process. Only then did they offer a full refund, which I accepted. I sent the top back (and paid for shipping) two weeks ago and have been asking repeatedly for my refund. They keep delaying and ignoring my messages. I’ve even provided proof that the item was returned, yet they still refuse to process my refund.
This is absolutely unacceptable. They are scammers!
25 November 2025
Unprompted review
Reply from Charlie Suede
Hey Mira,
I’m really sorry this has dragged on for you, waiting weeks for delivery and then getting stuck in a refund loop after you’ve already sent the return back is honestly exhausting...
Here’s the clearest way we can fix this today:
Please email info@charliesuede.com
with subject “REFUND STATUS – (your order #)” and include your return tracking number / proof of return in the same email. We’ll immediately do one of these two things (no more delays):
Confirm it’s been received and push your refund through, or
If it hasn’t reached our returns address yet, we’ll locate it with the carrier and keep you updated until it’s marked received.
Just so you’re not left guessing: once a return is received + inspected, refunds are issued back to the original payment method within 10 business days (and sometimes banks take a little longer to show it).
If you were explicitly offered a full refund in your email thread, we’ll honor that, just forward that message along with your tracking.
Hugs,
Emma, Charlie Suede <3
Ordered the Olive knit fisherman…
Ordered the Olive knit fisherman sweater and it’s great quality and arrived fast.
22 November 2025
Unprompted review
Reply from Charlie Suede
Thank you!
Fake drop shipping brand!
Fake drop shipping brand ordering rubbish from China posing as a "small business". Literally found their Mia dress on another website called "Ance Grita" for 2x the price. Watch out for these scammy businesses you see on tiktok. Thought the dress was nice and was going to purchase but glad I read the reviews first. Steer clear from this lame money grab!
21 November 2025
Unprompted review
Reply from Charlie Suede
Hey,
I’m really sorry this is the impression you got, I totally understand why seeing the “same” dress on another site would make you feel suspicious <3
Just to clarify from our side: we’re a London-based brand, and we work with carefully selected sewing studios/factories (we explain our supply chain here: https://charliesuede.com/pages/our-factories
Sometimes a styles get distributed by multiple brands.
If it’s a copy/repost situation, we genuinely want to know so we can take action, and if you’re unsure whether you’re on the right site, we’ll confirm that too.
Hugs,
Emma, Charlie Suede <33
Ordered last week
Ordered last week, paid for next day delivery-still waiting and now being told I can’t get a refund on the £10 next day delivery I paid! I shall never order from this company again-not optimistic about how the garment will look after reading reviews-that’s if I ever receive it!!
19 November 2025
Unprompted review
Reply from Charlie Suede
Hey Mary,
I’m sooo sorry, paying £10 for next-day and still waiting is honestly not okay <3 I completely get why you’re upset (and why the reviews make you feel even more nervous while you’re still waiting).
We do offer express options at checkout, and we also aim to ship orders the same day (or within 2 business days), so if that didn’t happen for you, we need to fix it.
Here’s the clear solution:
Please email info@charliesuede.com
with your order number and subject “Next-day delivery refund”. We’ll do one of these immediately:
If your order hasn’t shipped yet: we’ll cancel it and refund you (including the £10).
If it has shipped but missed the next-day service you paid for: we’ll refund the £10 delivery upgrade and send you the tracking + a proper update in the same reply.
Hugs,
Emma, Charlie Suede <33
Dishonest online company . DO NOT Buy from Charlie Suede!
The worst , dishonest online company ! Do not buy from Charlie Suede ! They sent the wrong dress at first and then refused to refund it . Then i had to pay extra to order replacement dress. They would not deliver the replacement dress that i had paid extra for. They kept saying they would check but after waiting for over 2 months, i still have not received it. The customer service is very low in responding and they kept saying that they would check and let me know when i can receive the dress. They are scammers ! Buyers Beware!
20 September 2025
Unprompted review
Reply from Charlie Suede
Hey Amy,
I’m really sorry you’ve had to deal with all of this, getting the wrong dress, then being asked to pay extra for a replacement, and then waiting over 2 months with slow replies is just not acceptable...
Just so it’s clear: if we send an incorrect item, we’re supposed to make it right immediately, you shouldn’t be out of pocket for a replacement.
Here’s the simple fix from our side:
Please email info@charliesuede.com
with subject “Trustpilot – wrong item + replacement” and include your order number (or the email you ordered with). In one reply, we will:
confirm where the replacement is (tracking + delivery estimate), and if it hasn’t been delivered, we’ll either resend it at no cost or refund you in full (including anything extra you paid for the replacement).
Hugs,
Emma, Charlie Suede <33
Larroude is the worst
Larroude is the worst. I placed an order for two pairs of sandals. The first came in a timely fashion. The second ? - not only have they still not arrived but after 6 emails to larroude I received one "generic" response - and no answers. When you call their phone number they give the message that says "they are busy and may not be able to take my call now". Then it hangs up on you. The tracking says the package has been "In Memphis for 11 days"..... Larroude has really poor customer service.
17 November 2025
Unprompted review
Reply from Charlie Suede
Hey Karen,
Just a quick heads-up: this review is for Larroude, not us, so you might have left a review on the wrong site...
We hope you can get it fixed!
Hugs,
Emma - Charlie Suede
Never Received Order
Placed an order on Oct. 1 for striped sweater that has never arrived. Reached out to customer service multiple times and they just tell me there are shipping delays. Have never received a tracking number or estimated shipping time. Would NOT trust this brand!
1 October 2025
Unprompted review
Reply from Charlie Suede
Hey,
I’m really sorry, ordering on Oct 1 and still not having your sweater (with no tracking or clear ETA) is not okay. I completely get why you’ve lost trust.
Here’s what we’ll do to fix it quickly: please email info@charliesuede.com
with subject “Oct 1 order – no tracking” and include your order number (or the email used at checkout). We’ll reply with one of these outcomes (no vague “delays” message):
Tracking + a real delivery estimate, if it has shipped, or
If it hasn’t shipped / can’t be located, we’ll reship immediately or refund you, your choice.
Hugs,
Emma, Charlie Suede
Scam
Still waiting on the 2 Tshirts I ordered. Website no longer exist. Such a scam. Should have known better.
4 October 2025
Unprompted review
Reply from Charlie Suede
Hey Judy! I think you are posting a review on the wrong website just like some other people here. Our website does still exist and we're not really selling t-shirts. Hope you're able to resolve this issue!
Superb experience
Superb experience! My girlfriend loved the striped pullover sweater.
The quality and the service was amazing.
19 September 2025
Unprompted review
Reply from Charlie Suede
Hey,
Aww thank you sooo much for this <3 I’m so happy your girlfriend loved the striped pullover sweater.
Sending you both a big hug, and hope we get to spoil you again soon <3
Hugs,
Emma - Charlie Suede <333
Literal scammers
Literal scammers. I ordered on 1st September, no proof of shipping, refuse to refund shipping cost if the item arrives, can’t tell me when it’ll be shipped and “Zain” is incredibly unhelpful over email, declining to give me my money back despite them being very much in the wrong as I have still not received anything. I have disputed with my bank because now they’re not responding! They will take your money and give you nothing in return.
3 October 2025
Unprompted review
Reply from Charlie Suede
Hey Rosemary,
I’m really sorry you’ve been left waiting since 1 September with no tracking and then felt ignored, I totally understand why you’re angry <3
If an order hasn’t shipped and you haven’t received anything, you deserve a clear answer and a real solution, not silence. And I’m also sorry you felt unsupported in the email thread.
Here’s what we’ll do to sort this properly: please email info@charliesuede.com
with subject “URGENT – Sept 1 order + dispute” and include your order number + the email used at checkout. We’ll check the status immediately and reply with one of these, in the same message:
Tracking + confirmed delivery timeline, if it has shipped, or
Cancellation + refund, if it hasn’t shipped / can’t be fulfilled.
If you already opened a bank dispute, we’ll still help close this cleanly on our side and give you a straight update (no more waiting around).
Hugs,
Emma, Charlie Suede <33
DO NOT BUY FROM HERE.
DO NOT BUY FROM HERE.
I ordered something in July and it didnt ship out until September. In between I tried to contact them multiple times in order to cancel the order since it was taking too long. They kept saying they couldn't because it was going to ship out soon. They finally told me if it didn't ship out in 5 day they would refund me. I contacted on the 5th day and they replied on the 6th day saying it had shipped. How the item says "arrived" 2 weeks later and it is nowhere to be found. I REPEAT DO NOT BUY FROM CHARLIE SUEDE.
24 September 2025
Unprompted review
Reply from Charlie Suede
Hey,
I’m really sorry, waiting from July to September with no real option to cancel, and then having the tracking show “arrived” while you have nothing… that’s honestly so upsetting <3
When a parcel is marked delivered but isn’t there, it’s usually a misdelivery or a carrier scan error, but either way, you shouldn’t be left alone to deal with it.
Here’s the quickest way we can fix this: please email info@charliesuede.com
with subject “DELIVERED BUT NOT RECEIVED – July order” and include:
your order number
We’ll immediately open an escalation with the courier and give you a clear outcome: reship or refund (depending on what the carrier confirms). No more “soon” replies and no more waiting in the dark.
Hugs,
Emma, Charlie Suede <33
My order took almost 3 weeks to come…
My order took almost 3 weeks to come after I paid for 4-8 day shipping. The quality is poor and it doesn’t look anything like the picture. It do not order from this brand!!!
23 September 2025
Unprompted review
Reply from Charlie Suede
Hey Ronya,
I’m really sorry about this, sweetie <3 Waiting nearly 3 weeks when you paid for 4–8 day shipping is already disappointing...
Please email info@charliesuede.com
with your order number and 1–2 quick photos showing what’s off. We’ll check the shipping delay and the item itself and come back with a clear solution (return option if eligible, or a resolution if it genuinely isn’t as advertised).
Hugs,
Emma, Charlie Suede <33
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE. It’s a total scam, products come shipped from China not ‘london’ like they claim. The fabrics are cheap and item so poorly made. It is impossible to get a refund from them. I commented on instagram posts to try and warn people but they deleted all of the comments. DO NOT BUY, nothing like advertised
18 August 2025
Unprompted review
Reply from Charlie Suede
Hey Elle,
I’m really sorry you feel this way, I totally get why you’d be annoyed if a piece didn’t match your expectations, and then it feels like refunds are difficult <3
Just to clear up a couple things gently: we’re designed in London and we ship worldwide.
Sometimes you’ll see similar-looking items pop up on other sites (or even our photos reused), which can make it look like it’s all the same product, if you send us the link you found, we’re happy to check it properly.
On refunds: we do offer refunds/exchanges for eligible returns within our return window (as stated in our FAQ).
If you ever felt “blocked” from returning, that’s not how we want it to feel, we can make this super simple.
If you’ve ordered from us, email info@charliesuede.com
with your order number and the subject “Return help” and we’ll reply with the return steps in one clean message (no back and forth) and confirm what you’re eligible for.
Hugs,
Emma, Charlie Suede <33
Reply from Charlie Suede
Hey Alexa,
I’m really sorry you’re dealing with this, if you paid and nothing ever arrived, that’s stressful <3
Please email info@charliesuede.com
with subject “NOT RECEIVED – urgent” and include either your order number or the email/name used at checkout. We’ll find it immediately and give you a clear outcome in one reply: tracking + delivery update, or if it’s missing/lost, a reship or refund (your choice).
Hugs,
Emma, Charlie Suede <33
I just received my order yesterday
I just received my order yesterday. Great service!
8 September 2025
Unprompted review
Reply from Charlie Suede
Thank you! :)
Please don‘t buy from here
Please don‘t buy from here. It is a con. Rubbish quality, poor communication. Shipping from china. The photos are nothing like the clothes they send you. The clothes are so cheap they aren’t even good for fancy dress. Sad to have wasted so much money.
Update. Still trying to get some money back unsuccessfully. Have reported to trading standards.
8 September 2025
Unprompted review
Reply from Charlie Suede
Hey Beckie,
I’m really sorry you’ve had such a bad experience, especially when you feel the item looks nothing like the photos and you’re still struggling to get money back. I totally get why you’d be upset. <3
Just to clarify gently: we’re a London-based brand and we ship worldwide.
And we do offer refunds/exchanges on eligible returns (unworn, tags on, within the return window).
Let’s make this simple and close it properly:
Please email info@charliesuede.com
with subject “Trustpilot – return still unresolved” and include your order number + (if you can) 1–2 photos of the item. We'll reply with:
the exact return instructions in one message (no missing steps), and what happens next + refund timing once it’s received.
And if your item arrived incorrect or damaged, we’ll make that right straight away.
Hugs,
Emma, Charlie Suede <3
Straight into the bin
Bought the always abroad top after months of seeing the ads on ig and it took about a month to arrive. Came in a cheap bag (like a temu or aliexpress package), no receipt. I didn’t even get an email confirmation of purchase. The quality is absolutely garbage, looks nothing like the items in the promotional images. Instead of flowy it is stiff shein quality. Went straight into the bin. Avoid
4 September 2025
Unprompted review
Absolutely horrific company!
Absolutely horrific company!
Ordered a top which was incredibly overpriced considering what it was when it arrived. It was nothing more than a bit of cloth screwed up in a bag!
I complained to the company and stated I wished to cancel my order as per the consumer rights act which entitles me to a full refund.
The email thread went back and forwards with ‘Zain’ insisting I must provide evidence as to why I wished to return. I reiterated that the law protects me to which I was then given a returns form to fill out and return the item and to provide proof of postage to then receive a full refund…I have emailed this over and been met with radio silence. I will be contacting trading standards over the dire products and horrific ‘customer service’
AVOID
21 August 2025
Unprompted review
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