Poor quality control.
Garden bench arrived damaged.
They want me to pay postage for return.

Great quality products bought two. Look lovely in the garden. Good delivery service there was some damage to the boxes but this could have been the fault of the courier. Well packaged on inside so no damage. Well pleased.

We have spent nearly 2k on furniture that has still not arrived and with no plan to deliver. Nobody calls back and I have been calling on the hour every hour today after previous emails and calls were unsuccessful over the last few weeks.

You reply is totally untrue .I have instigated all correspondence and your replies have highlighted your own failings .After highlighting the wrong address details and me excepting this as a geniune mistake you again sent the products out to the same address after being told .When phoning the Customer care( who were very polite and professional) every hour for four hours we were then told it was escalated to the Management Team. I Then received an email stating the issues which were you failing to update the address .I was then offered a solution on where part of the order could be delivered and still had to wait for the other part.I wasn't offered any compensation even though the furniture was heavily reduced in a recent sale.On the back of this I decided to cancel the order and as of today you still haven't refunded the money .

I recieved my octagonal garden table,has been put together and very pleased i am with it to.

My review has been written to act as a warning for other customers (learn from my mistake if you like) I purchased a clock but when it came it was too big for the area I intended in for. I accept I should have measured more carefully but then when it came to returning it !
A cost of 20.00 to do so …
If I had known this I wouldn’t have bought a Charles Bentley item ! A expensive lesson for me

Fabulous little shed. Just the layout I was looking for. Easy to put together and it arrived double quick.

Absolutely awful, and even worse customer service! Purchased a gas BBQ and within less than 6 months in was rotten. We even purchased the cover that goes with it and when not in use is stored in the garage and it’s completely rotten!

We had email correspondence, and where told it was fair wear and tear despite being 6month old I wouldn't have expected it to rust, especially at the cost. We tried contacting again on numerous occasions but are emails where ignored. Please think twice before purchasing .

Ordered a garden swing 2 large boxes , one box came no sign of other , got intouch explained very helpful missing box sorted , few days later it came same box as 1st one still box no 2 missing called up again , again helpful, I'm now waiting on todays box being collected tomorrow between 8 am and 6 pm once they receive this my missing box will be despatch( let's hope its right one this time) another day of re arranging for someone to be home
Very poor service up to now , fingers crossed the correct parcel arrives this time and the weather is still nice to be able to appreciate the swing

Update correct parcel received and the incorrect parcel returned .
Swing put together and overall very pleased, swing is sturdy and very well made, very happy with purchase customer services was good, DX who made the delivery error very poor so overall Charles Bentley swing 10 /10
Delivery service 0 /10
only fair to praise where needed

Great hammock, sturdy great quality and stylish. Arrived quickly with free delivery, and great value too. Very pleased.

I purchased a Charles Bentley BBQ through Tesco Marketplace for £109.99, and it has been one of the worst online shopping experiences I have had.

The BBQ arrived with bent and deformed parts, and some components could not even be assembled properly. On top of the damage, the overall quality is extremely poor. The metal is incredibly thin, flimsy, and feels more like a very cheap budget product than something costing over £100. I have seen better quality products sold for a fraction of the price.

Instead of accepting responsibility and providing a full refund, the company refused to take the product back. They offered a BBQ cover as an apology or a replacement of the same product, but I had completely lost confidence in the quality of their products and requested a full refund instead. That request was refused.

My impression is that the company stands behind products of very poor quality while making it unnecessarily difficult for customers to obtain a refund when the product is not satisfactory.

Save your money and buy from a company that values quality and treats its customers fairly. I would never purchase from Charles Bentley again.

Great service and really great parasol. Quickly delivered and now in use in the garden.

The company offers high-quality products, excellent customer service, and safe packaging. We are pleased with the outdoor mirror we ordered; it arrived quickly in good condition. Thank you!

Recently purchased a parasol cover and base. The cover is good quality and will keep the parasol dry and clean when not in use.
The bases are very heavy and support the parasol keeping it upright and sturdy, very pleased with both items. Arrived quickly too.

Prompt delivery.
Love the mosaic bistro set.Lovely quality.Looks great in the garden.
No problems, had to wait for a few days before putting the furniture out in the garden, due to British weather!

Arrived in perfect condition. So happy with my chairs, beautifully made & very comfortable to sit on. Easy to store as they fold down neatly.

Pleased with my purchase. Hardly any assembly required.
It's the perfect size for our garden.
It's well made and extremely comfortable.
Just a bit of a pity that there wasn't a protective cover available to purchase with it.
Would definitely recommend. Thank you

Purchased large garden parasol with 4 weights. The above are all perfect and just what I expected.
The delivery wasn’t quite so good. Was told it would take upto 5 working days, in total it took about 12 days and arrived in 3 different deliveries.

Absolutely love my new 6 seater aluminium table and chairs set, not only did it come with cushions bit i managed to get a decent promo code. I love how sturdy this is, especially for the auK weather. I recieved all front legs for one chair, the company was very quick in replying back regardless it being the weekend, and have arranged for the right legs to be sent out. top customer service.

Top quality service, excellent quality product.
We wanted a durable barbeque cover - and that's what we got.

My 2nd Charles Bentley bench…my first one rusted very badly…I always painted it with hammerite paint every year…but it rotted away eventually…I will be mindful to put this one away in the garage through the winter