Charis Reviews 

435
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the application process is straightforward, and they appreciate receiving clear updates throughout their journey. Many people praise the supportive nature of the staff, describing them as exceptionally kind, patient, and knowledgeable when answering questions. Individuals genuinely value receiving practical assistance, such as efficient household appliances and timely financial grants during cold periods. However, some customers also noted occasional delivery delays, missing items by given dates, or encountering issues with invalid vouchers. Some reviewers mentioned minor aesthetic limitations regarding appliance colors along with occasional delivery delays or communication hurdles.

What people talk about most

Service

People report positive experiences with service, highlighting a faultless, efficient, and well-managed... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the helpful energy-saving... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the application forms are... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting real help from real... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a lovely lady who guided me through the process, with great knowledge, patience and understanding. Everything was explained in plain English to me, no jargon, approximate time lines were gi... See more

Company replied

Rated 5 out of 5 stars

I have been lucky enough to receive Winter Fuel Payments and energy saving devices ( ie. Microwave/Airfryer combo) from Charis over a few years now. Firstly I would like to say a BIG THANK YOU for... See more

Company replied

Rated 5 out of 5 stars

Applied when the scheme opened and the £150 was in my account within a few weeks. Easy to apply. Takes a little bit of stress away during winter. Living in Scotland in a static caravan during winter i... See more

Company replied

Rated 5 out of 5 stars

Walking into my kitchen late at night, opening my fridge door and being flooded with light! I didn’t fully appreciate just how bad my old fridge was until that moment! I had never heard of Charis bef... See more

Company replied


Company details

Written by the company

Charis aims to improve lives by providing support to those who need it via bespoke schemes that enable its clients to deliver their social responsibility commitments and commercial goals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(435)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Fantastic company, first class service, excellent staff & very understanding of people’s situations

5 October 2026
Unprompted review
Charis logo

Reply from Charis

That's wonderful ,we will ensure the staff are told about their hard work.

Rated 5 out of 5 stars

Charis 2026

Simple application for and speedy positive reply.

8 October 2026
Unprompted review
Charis logo

Reply from Charis

That is great news to know !

Rated 5 out of 5 stars

Having received the first years…

Having received the first years payment, getting the second year was much easier and quicker. And very welcome

8 October 2026
Unprompted review
Charis logo

Reply from Charis

We are pleased you found the application process for the Park Homes Warm Home Discount scheme even easier this year!

Rated 5 out of 5 stars

A great scheme

So easy to apply for and very much appreciated at this time of year

6 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for taking the time to leave us this review, this is great to hear!

Rated 5 out of 5 stars

Very informative and so helpful

Very informative and so helpful

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for taking the time to leave a review. It's great to know you received the information you needed.

Rated 5 out of 5 stars

This such a wonderful help it means no…

This such a wonderful help it means no worries for having the heating on in the evenings during winter and it’s so easy to apply for it

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for taking the time to leave us this review! It is great to hear how much the warm home discount payment will help you!

Rated 5 out of 5 stars

l am pleased with having help with you…

l am pleased with having help with you and so quick to send in the money came just in time as have a large Electric bill to pay on monday and also have to pay money to the tax man so any help I am gratefull
Many thanks again Betty Grimes

1 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for leaving us such a lovely 5-star review! It is so nice to hear that the £150 Park Home Warm Home Discount payment will be such a help to you!

Rated 5 out of 5 stars

Fantastic

Fantastic. A simple online form to fill in and everything was completed very quickly.

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Great to read and thank you so much for your review.

Rated 5 out of 5 stars

Charis, wonderful organisation

Wonderful organisation who have, over the last few years,made my quality of life better. Providing me with payments towards my bills and goods that have helped keep me warm and less stressed

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Thank you for such a lovely review. It’s wonderful to know that our support made a positive difference.

Rated 5 out of 5 stars

Expert service

Always found Charis to be so expert at this service offered

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Lovely to hear and thank you so much for your 5-star review!

Rated 5 out of 5 stars

Winter grants park homes

Hi. This grant and winter pack are an absolute god send. And will keep us warm this winter. Can,t thank eyeryone enough. Very grateful. Thank you.

8 October 2026
Unprompted review
Charis logo

Reply from Charis

Fantastic! How lovely to read and thank you so much for your review.

Rated 5 out of 5 stars

Wonderful

I could not thank Charis enough for their support for the fuel allowance to help in the winter.

8 October 2026
Unprompted review
Charis logo

Reply from Charis

You are most welcome and we are very pleased to be able to help. Thank you so much for leaving a review.

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