Charged Electric Bike Store Reviews 31

My bike looked like a new bike after I took it here for a service and clean. Very pleased

Very helpful no question was to much trouble to answer

Ordered XLC Fidlock Bottle - With Magnet Bottle Adaptor For Fidlock Mounts on the 18 March 48hr delivery it stated at checkout it is now 28th and I haven’t received it the post office haven’t received it and the shop are not getting back to the numerous emails I have sent them, requested a refund and haven’t received that either! It would be no stars if I could, I will not be using this shop again
Please send me my refund when you see this

Great place for e-bike spares, very reliable and fast postage

Speedy and excellent service

Great service from Reece and quick delivery too.

This is a very good company to deal with. Bike dispatched 5.00 pm arrived 9.00am next day. The big problem I have is distance as I live in Dumfries and Galloway which is along way in distance. Would certainly recommend it to everyone Thanks

Great price and sent out quickly.
Wanted something else to help out with delivery cost but was out of stock.

Looked for a spare hai bike part. Very helpful and super fast delivery

Placed order all went well friendly staff. Item came quickly. Thanks

Very easy company to deal with. Very fast and efficient service with quick delivery.

We meet them at the Caravan show in Birmingham, te-am vas very kind and helpful, explaining to us all we want to know, then 3 weeks later we order the bikes online and been delivered at the night standard, very nice shop and team!

Non existent customer service and charged my card even when not authorised

Great service from the Charged Electric Bike Store. No problems at all and would very happily use them again.

Availability and speedy delivery

Great Comms, nice people to deal with, swift postage, good packaging for transit and a great quality bike, would recommend this company. Good service thanks

Despite not purchasing our bikes from the Bury St Edmunds store, (our mistake), Reese was extremely helpful in adjusting my Wisper bike brakes and obtaining a replacement part.
Buying ebikes is one thing, keeping them well serviced and getting good advice is also very important.

If you want to avoid a lot of stress then I suggest you avoid this company and shop elsewhere.

In all my 60+ years I have never encountered a company as shocking and as distressingly awful to deal with as this: Customer service is woeful with a total disregard for upholding consumer law; I have ultimately had to resort to taking them to court to get what I am owed.

This is not some large faceless company. As far as I have been able to determine there only seems to be one day-to-day management person, the managing director of Charged Bikes Ltd., Reece Larkin, an individual who has proven evasive and difficult to communicate with.

I bought a £2K ebike online from this company. I mainly chose them because they are fairly close and I like to support the local economy when I can. In hindsight this was very bad rationale. They said they could deliver by local delivery withing a few days, which they did… Within an hour of delivery, having carefully inspecting the bike, I noticed that part of the bike was damaged and another part was missing. I also found that the manual provided with the bike was only in a foreign language. I immediately contacted them providing photographic evidence. They acknowledge the issues and even apologised but apportioned blame with the suppliers and, over the next few days, seemed reluctant to quickly resolve the issues or indeed provide any details of how they were going to do so. Meanwhile I did not use the defective bike. After a few days, and having given the issue considerable thought, including asking myself how could they not have noticed and known about the defects prior to delivery, I decided to refuse the bike and requested a refund as per my rights under the Consumer Rights Act 2105. The nightmare continued: Firstly they ignored me. Then they said that they would allow a refund provided I returned the bike at my cost and I agreed to a £400 restocking fee! That is completely unlawful! Following further delaying tactics by them, I have sadly had to resort to making a county court claim.

Excellent service, kept informed

Still not recieved my headset bearings.
I bought these on the 21st of May,listed as in stock on the online shop.after 1 week of hearing nothing I messaged them only to be told they are on order from haibike Germany.
I waited a further 2 weeks,3 weeks in total and got no reply so I decided to leave negative feedback 2 days later and instantly got a reply accusing me of slander and that he would cancel my order and refund but I declined and said I want my bearings I have paid for.
I told him how petty he was being and my feedback was true and not slander.
I explained that I used the ebike to commute to work and back as I was discharged from the military after several operations on my legs and find a normal bike difficult.
I was told it was Brexits fault for delaying overseas shipments.
I explained how I recently ordered watch parts from Moscow and they arrived within 3 weeks via Turkey.
I have still not recieved an apology for the delay,the inconvenience and the 4 weeks of travel costs I have had to pay.
I explained how much I need these bearings and said I would remove the negative feedback if my bearings could be sorted asap.
This was ignored,my olive branch snapped in half.
The possible arrival date for the bearings was 5 weeks after order placed.
I would describe the person I messaged as arrogant and petty to say the least and will not use their services again.
Feedback exists so people can learn from your experiences,good or bad.
If only you had said sorry.