Supported by Dixie, really helpful help.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely phenomenal support from Charge Automation! The team goes above and beyond to track down issues, keep us informed every step of the way, and make what could have been a stressful situation f... See more
Company replied
We had an urgent issue, and the ChargeAutomation team immediately jumped on a support call and solved it without delay. Their responsiveness and willingness to help went above and beyond what I expect... See more
Company replied
I recommend the program, everything is very accessible and useful.The support service works very fast, I wrote a question and Dixie answered me right away, gave me recommendations and explained to me... See more
Company details
Written by the company
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
Contact info
United States
- support@chargeautomation.com
- chargeautomation.com
4.5
Excellent
58 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Great all round
Easy to use system, great functionality and great customer service from the Charge Automation team.
25 July 2025
Unprompted review
Thank you very much
16 July 2025
Unprompted review
Support is great
Dixie, outlined the possibilities well and answered questions quickly.
The system is complicated due to what it needs to do and sometimes hard to navigate but their support makes it much more accessible.
2 July 2025
Unprompted review
Reply from ChargeAutomation
Thank you for your 5-star review. We’re so glad to hear Dixie, a key part of our customer experience A-team, provided clear guidance and fast responses. We know the platform can be complex due to everything it’s built to handle, and that’s why our team is always ready to go the extra mile. It’s great to receive this kind of feedback as we’re continually making improvements to simplify the user experience while maintaining, and expanding, the powerful functionality our clients rely on.
— The ChargeAutomation Team
How to refund an upsell guidance
I needed guidance how to refund an upsell purchase. I received detailed, clear instruction, which was very much appreciated.
29 April 2025
Unprompted review
Reply from ChargeAutomation
Thank you for your kind review. We’re glad to hear our team provided clear and helpful guidance when you needed support with refunding an upsell purchase. We strive to make every interaction straightforward and efficient, and our customer experience team is always here to go the extra mile. If you need anything else, don’t hesitate to reach out.
— The ChargeAutomation Team
Excellent support and fast resolution!
We had an urgent issue, and the ChargeAutomation team immediately jumped on a support call and solved it without delay. Their responsiveness and willingness to help went above and beyond what I expected. It's rare to find support this fast and effective. Highly recommend them — great product, even better team!
19 June 2025
Unprompted review
Reply from ChargeAutomation
Thank you for your excellent review. We’re so pleased to hear that our team was able to resolve your issue quickly and effectively. Providing fast, reliable support is a top priority for us, and our customer experience team is always ready to go the extra mile for our clients. We’re grateful for your recommendation and glad to know the product and team exceeded your expectations.
— The ChargeAutomation Team
Streamlining Rental Income Made Easy
ChargeAutomation has been a game changer for our vacantion rental business. Seamless integration with multiple channel manager and payment gateways has us countless hours. The customer support team especially Cathy was very knowledgeable and helpful. Highly recommended to anyone looking to streamline their rental income management and focus on growing their business.
18 June 2025
Unprompted review
Reply from ChargeAutomation
Thank you for your fantastic review. We’re delighted to hear that ChargeAutomation has been a game changer for your vacation rental business. It’s great to know our seamless integrations and Cathy’s support made a real impact. Our customer experience team always goes the extra mile to support every client, and we’re glad that came through. We appreciate your recommendation and look forward to helping your business continue to grow.
— The ChargeAutomation Team
Great support experience
Dixie from Charge Automation was very helpful in dealing with a customer support issue I had. They were responsive, communicated clearly, and even followed up on my issue on their own accord. I really appreciate the great service I was provided!
5 June 2025
Reply from ChargeAutomation
Hi Randle,
Thank you so much for your kind words! We're thrilled to hear that Dixie was able to assist you effectively and provide the level of service you deserve. We truly appreciate your feedback and are glad your experience with ChargeAutomation was a positive one. If you ever need anything in the future, we're here to help!
Nice and helpfull support
Nice and helpfull support, always fast and successful, Cathy is a kind ... thats how support should be :)
3 June 2025
Unprompted review
Reply from ChargeAutomation
Thank you so much for your kind words! 😊 We're thrilled to hear you had a great experience with our support, and especially with Cathy — she truly is wonderful! We'll make sure to pass along your compliments. We're always here whenever you need us! 💪✨
helpcenter utile et efficace
27 May 2025
Unprompted review
Reply from ChargeAutomation
Merci beaucoup pour votre avis 5 étoiles. Nous sommes ravis d’apprendre que notre centre d’aide vous a été utile et efficace. Notre équipe travaille constamment à offrir une assistance claire et rapide, tout en allant toujours un peu plus loin pour nos clients.
— L’équipe ChargeAutomation
We like the platform
We like the platform. It works well, but most importantly, the customer service team is wonderful. A quick email and they get things done. That is worth gold these days. Thank you CA team.
23 May 2025
Unprompted review
Reply from ChargeAutomation
Thank you so much for the kind words! We're thrilled to hear you're enjoying the platform and that our support team has made a positive impact. We truly appreciate your support! 😊
Reply from ChargeAutomation
Thank you for your review. We’re glad to hear Dixie was able to support you. She’s a valued member of our customer experience A-team and always happy to help. If there’s anything more we can do to earn that fifth star, we’d love to hear your feedback. Our team is always looking for ways to improve.
— The ChargeAutomation Team
Reply from ChargeAutomation
Thank you for your 5-star review. We’re thrilled to hear you find the app useful and that our support team made a great impression. Providing a powerful product with outstanding customer experience is what we strive for every day. If there’s anything else we can assist with, we’re always here to help.
— The ChargeAutomation Team
Cathy was extremely helpful
Cathy was extremely helpful , for some reason my cc would not upload in the documentation and she was able to get it all situated !
14 May 2025
Unprompted review
Reply from ChargeAutomation
Thanks for your review Steve! We are proud to have Cathy as a member of our team and we are glad you received a prompt resolution to fix this matter.
Be aware
Be aware
Be aware!
As a former employee of CA, I can see that most of the 5 star ratings are given by former or current employees so be aware. And no, this review has nothing to do with retaliation of any sorts.
My initial review has been taken down three times in a row due to "defamatory content" so basically I'm not allowed to completely be open and honest about the problem.
None the less, this app has a huge red flag regarding illicit and law breaking actions due to Payment Gateway accounts being available to employees without clients knowledge.
CAFC has been notified of it as well.
On top of that, most of the significant parts of the app are hidden behind the paywall (chat with guests, in app banner or Auto Check ID, just to name a few) so unless you got hundreds upon thousands of dollars to go for Essential or Pro plan, I suggest taking a look at Enso Connect or HappyGuest that provide most of these options and then some for fraction of the price.
So again, be aware.
5 May 2025
Unprompted review
Excellent fast customer service to deal…
Excellent fast customer service to deal with any questions that I may have. Very customizable reporting of transactions.
1 May 2025
Unprompted review
Reply from ChargeAutomation
Thank you for your 5-star review. We’re so pleased to hear that our customer service team was able to assist you quickly and effectively. It’s great to know you’re finding value in the customizable transaction reporting as well. Our customer experience team is always here to go the extra mile and support your success.
— The ChargeAutomation Team
Response & solutions are given quickly
Response & solutions are given quickly. Many Thanks.
1 May 2025
Unprompted review
Reply from ChargeAutomation
Hi Martin, thank you for submitting your feedback. Our team is always here to help as soon as possible.
Amazing value
Great product, amazing (and quick) customer support, and more than reasonable pricing.
These guys understood hoteliers needs and executed an excellent platform.
I strongly recommend.
30 April 2024
Unprompted review
Reply from ChargeAutomation
Hi Ramiro,
Thank you so much for the kind words and
glowing review! We're thrilled to hear that you're enjoying ChargeAutomation and that our platform and support team have met your expectations. It means a lot to us that you recognize our effort to truly understand hoteliers’ needs.
We sincerely appreciate your recommendation and look forward to continuing to support your success!
Great customer support and a nice product
Great customer support and a nice product!
17 September 2024
Reply from ChargeAutomation
Thanks so much, Barrett! We’re thrilled to hear that you’ve had a great experience with both our customer support and the product itself! It’s always our goal to make things as seamless as possible for hosts like you. If you ever need anything else, we’re just a message away!
Big revenue driver and time saver
Using Charge Automation has allowed me to focus on my guests rather than using many hours in manually getting my rental agreements and security deposits for each booking. I had to try many options out there before using Charge Automation and I can confidently say that this solution has all I needed to make my business more profitable, from guidebooks to selling more of our add ons.
1 September 2024
Reply from ChargeAutomation
Hi Kim, thank you so much for your positive feedback! We’re thrilled that ChargeAutomation has made such a positive impact on your business and allowed you to focus more on your guests. It’s great to know that our features, like guidebooks and add-ons, have helped enhance your profitability.
Should you ever need anything, our team is always here to assist. Thanks again for your support!
Smooth experience for both guest and host
Automating the check in and payment process was the best thing that happened to my rental business! It reduced significantly the amount of work I had to put in to get the information like wifi details and door codes to my guests, collect the reservation charge and security deposit, add-on services as well as provide guides and terms of stay - all on a single link! Seamless and hassle free. Absolutely recommend.
17 September 2024
Unprompted review
Reply from ChargeAutomation
Thanks Maja for the thoughtful review! We're glad to hear that automating the check-in and payment process has made such a positive impact on your rental business. It's great to know that everything from sharing key details like Wi-Fi and door codes to collecting payments and deposits, and even offering add-ons, has become so seamless for you. We love that you're finding it hassle-free and efficient with everything available in one link. Your recommendation means a lot to us.
We’re constantly improving based on user feedback, and it’s great to know we’re hitting the mark. Feel free to reach out anytime with more ideas or questions at support@chargeautomation.com.
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