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Chards Coin and Bullion Dealer Reviews 

10,225
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery, often highlighting the secure packaging and prompt arrival of their orders. Many people appreciate the helpful and polite staff, who are described as professional and knowledgeable, making transactions smooth and pleasant. The products themselves are also well-received, with consumers noting the quality and variety available. However, some customers also noted inconsistencies in pricing when selling items back to the company, feeling that the application of rules sometimes led to outcomes that benefited the company. There were also occasional remarks about product condition descriptions not fully matching expectations and concerns about receiving multiple items of the same design when variety was anticipated.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent, professional,... See more

Delivery service

Consumers find delivery service to be a positive experience, consistently praising its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product, often praising the competitive pricing and the... See more

Price

People report positive experiences with price, with many reviewers consistently highlighting competitive and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Chards for a few years now both to sell scrap metal or bullion and to purchase from them. They are polite and happy to help while offering great prices both for buying from and selling t... See more

Company replied

Rated 5 out of 5 stars

Being a relative newcomer to the metals market its really great to find a company that you can trust with great pricing, great delivery and all round great service. Trust is a real big thing these day... See more

Company replied

Rated 5 out of 5 stars

Chards are a great bullion dealer and one of the best, cheapest and fairest in the UK market. They are transparent upfront about what % premiums they charge and whenever Vat has been accounted for if... See more

Company replied

Rated 5 out of 5 stars

Used Chards many times now and they are always the same: competitive pricing, excellent comms and safe & secure packaging & delivery. One of my goto firms for bullion….oh, almost forgot the free sweet... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,225)

3,584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delivered promptly.

Delivered promptly.

16 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Karol,

Thank you for your feedback. We’re delighted to hear that your order was delivered promptly.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Always professional

Great communication. Every purchase goes smoothly from ordering to delivery - thanks.

23 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dean,

We're delighted to read you we're pleased with our communication, and that every purchase goes through smoothly.

Thank you for your review and we look forward to helping you in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Friendly

Friendly, helpful and professional staff/company to deal with.

23 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Luke,

Thank you for your review. We're pleased to read you found our team to be friendly and helpful.

We make great efforts to provide a professional service so it's nice to read when this has been recognised.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Being a relative newcomer to the metals…

Being a relative newcomer to the metals market its really great to find a company that you can trust with great pricing, great delivery and all round great service. Trust is a real big thing these days in this world of volatility, dare i say "Worth its weight in Gold". I know i'm not a big buyer, but I can recommend Chards to anyone out there who is at the start of their metals journey. Thanks Guys i look forward to doing more business with you in the future.

23 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your thoughtful and detailed feedback. We’re delighted to hear that, as a newcomer to the metals market, you’ve found Chards to be a company you can trust with competitive pricing, reliable delivery, and strong all-round service.

It’s also great to know you’d recommend us to others starting their metals journey.

We look forward to assisting you in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Prices are generally a bit cheaper than other dealers

Prices are generally a bit cheaper than other coin and bullion dealers, and the the buying process is straight forward and relaxing.

28 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Mike,

Thank you for your review. We check our prices daily to ensure they are always competitive. It's pleasing to read the buying process was straight forward and relaxing.

We look forward to helping you in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fantastic service all round

Fantastic service all round. Best prices, well packaged and fast delivery 👏 website easy to navigate.

16 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review. We're delighted to read you have enjoyed our service. We take great care and effort to provide the best prices, ensure items are packaged well, the website is easy to navigate, and that delivery is quick.

We look forward to helping you again in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review. We're delighted to read your delivery was fast and without issue.

We look forward to helping you in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Highly recommended vaulting service

Highly recommended vaulting service. Easy to use and the transfer was brilliantly managed. Thank you.

15 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi DrQ,

Thank you for your review. We're delighted to read you have enjoyed using our vaulting service. We have made recent upgrades to the service and it's nice to read this has been appreciated.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very happy.

The whole process went well and I'm perfectly happy with the product and the service.

16 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Elaine,

We're delighted to read you are happy with our service and product. We look forward to helping you again in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

It was very easy experience buying from…

It was very easy experience buying from chards online as I have recently purchased 3 more 1 oz silver britannias to add to my stack thank you

16 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Peter,

Thank you for your kind feedback. We’re delighted to hear that you found the online buying process easy and that you’ve added more 1oz Silver Britannias to your collection.

We truly appreciate your continued support and look forward to helping you build your stack.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Bullion

Had an appointment Friday 26th June . Purchased a couple of items on this occasion and the service was excellent with Derek .Definitely recommend Chards as premiums very competitive.
Many thanks
Darren

26 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Darren,

Thank you for your review. We're delighted to read that Derek provided an excellent service, and that you are happy with the coins.

We look forward to helping you in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I have bought coins from Chards a few…

I have bought coins from Chards a few times, their customer service is good, i happy with that, delivery charges are a bit high but worth paying for peace of mind.

15 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Neelima,

Thank you for your feedback and for your continued custom. We’re delighted to hear that you’ve been happy with our customer service and overall experience.

We also appreciate your comments regarding delivery charges. We always aim to keep these as fair as possible while ensuring your items are sent securely and fully insured for peace of mind.

Thank you again for your review.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fantastic service

16 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Bukola,

Thank you for your review. We're delighted to read you enjoyed our fantastic service and we look forward to helping you again in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Cant say a bad word about chards had…

Cant say a bad word about chards had multiple orders now all arrived within 2 days of purchase best prices from what i have found upthechards

28 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi James,

Thank you for your fantastic feedback. We’re delighted to hear that you’ve had multiple positive experiences with us, are satisfied with our pricing, and your orders have arrived arriving quickly.

I certainly enjoyed 'upthechards'!

We truly appreciate your continued support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent Service

Service: I had a problem paying online. Customer services answered my call quickly and the issue was resolved by the person who answered my call. A rare experience in today's AI world.

19 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your feedback. We’re pleased to hear that our customer service team was able to assist you quickly and resolve the payment issue efficiently.

We understand how important it is to speak to a real person when needed, and we’re delighted this stood out to you.

We truly appreciate your support and kind comments.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

very happy with purchase

Excellent service as usual and very fast delivery this time.

19 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Lloyd,

Thank you for your kind feedback. We’re delighted to hear that you received our usual excellent service, along with especially fast delivery on this occasion.

We truly appreciate your continued support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, no issues.

22 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Lyn,

Thank you for your kind feedback. We’re delighted to hear that you experienced fast and efficient service with no issues.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

AS usual

AS usual, fast delivery, great product, whats not to like, 5 stars.

22 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your fantastic feedback. We’re delighted to hear that you received our usual fast delivery and that you were pleased with the product.

We look forward to helping you again in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Collection piece

The guy I spoke to on the phone was so efficient and patient with me . Nothing can really improve things.

22 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your kind feedback. We’re delighted to hear that our team member provided such efficient and patient support.

It’s especially rewarding to know you felt nothing needed improving.

Kind regards,
Chards Coin and Bullion Dealer

Rated 1 out of 5 stars

high shipping cost when shipping is at…

high shipping cost when shipping is at a minimum price

22 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Dimo,

Thank you for taking the time to share your feedback. We do charge postage separately from our product prices. This approach allows us to keep prices fair for customers who prefer to collect or store items with us, rather than including delivery costs for everyone.

We are aware that some competitors advertise “free delivery” by building the cost into their product pricing. While our postage is shown separately, we always aim to remain competitive overall when comparing total costs.

We appreciate you taking the time to share your thoughts, and your feedback is really helpful for us as we continue to review our pricing and service.

Kind regards,
The Chards Team

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