Banner for Chards Coin and Bullion Dealer

Chards Coin and Bullion Dealer Reviews 

10,212
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery, often highlighting the secure packaging and prompt arrival of their orders. Many people appreciate the helpful and polite staff, who are described as professional and knowledgeable, making transactions smooth and pleasant. The products themselves are also well-received, with consumers noting the quality and variety available. However, some customers also noted inconsistencies in pricing when selling items back to the company, feeling that the application of rules sometimes led to outcomes that benefited the company. There were also occasional remarks about product condition descriptions not fully matching expectations and concerns about receiving multiple items of the same design when variety was anticipated.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as excellent, professional,... See more

Delivery service

Consumers find delivery service to be a positive experience, consistently praising its speed and efficiency.... See more

Product

Customers consistently note positive experiences with product, often praising the competitive pricing and the... See more

Price

People report positive experiences with price, with many reviewers consistently highlighting competitive and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Chards for a few years now both to sell scrap metal or bullion and to purchase from them. They are polite and happy to help while offering great prices both for buying from and selling t... See more

Company replied

Rated 5 out of 5 stars

Being a relative newcomer to the metals market its really great to find a company that you can trust with great pricing, great delivery and all round great service. Trust is a real big thing these day... See more

Company replied

Rated 5 out of 5 stars

Chards are a great bullion dealer and one of the best, cheapest and fairest in the UK market. They are transparent upfront about what % premiums they charge and whenever Vat has been accounted for if... See more

Company replied

Rated 5 out of 5 stars

Used Chards many times now and they are always the same: competitive pricing, excellent comms and safe & secure packaging & delivery. One of my goto firms for bullion….oh, almost forgot the free sweet... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service

About Chards Coin and Bullion Dealer

Written by the company

Why Choose Chards Coin and Bullion Dealer?

At Chards Coin and Bullion Dealer, we’ve been helping people buy and sell precious metals since 1964. Trusted by investors for over 60 years, we’re proud to be one of the UK’s most established and respected, family-run coin and bullion dealers.

We believe in doing things the right way! With honesty, integrity, and transparency at the heart of everything we do. Whether you're a first-time buyer or a seasoned investor, we’re here to offer expert guidance, competitive pricing, and outstanding customer service.

We’re proud to be full members of the London Bullion Market Association. A LBMA membership is a mark of trust held by only a select group of dealers worldwide. But what truly sets us apart is our friendly and knowledgeable team. Chards' is still very much a family run business, and we ensure our customers feel valued.

If you're looking for a dealer you can rely on, we’d love to help you on your precious metals journey.

Quick Links Our Mission Statement

Chards Coin & Bullion Dealer facilitate the buying and selling of investment bullion at exceptional prices, empowering our customers to make informed decisions.

As a family-run business offering transparency, fairness, and options for all, we are committed to exceeding the expectations of our customers and helping them build a brighter financial future.

Contact Us

Our Blackpool team is available for contact on weekdays between 9.30am and 4:00pm. You can reach us by calling 01253 343081 or by booking a showroom appointment.

Our Hatton Garden team operates slightly different hours on weekdays, opening at 10:00 am and closing at 4:30 pm. You can contact our Hatton Garden office by dialing 020 8149 9777.

You can also keep up to date with new releases and news by following our social media pages: Youtube, LinkedIn, X, Instagram, Facebook and TikTok.

Additional Information

Our goal at Chards has always been to inform, educate, and inspire investors and collectors of precious metals. We strive to achieve this by publishing factual articles, and video content.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,212)

3,563 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Chards for a few years now…

I have used Chards for a few years now both to sell scrap metal or bullion and to purchase from them.
They are polite and happy to help while offering great prices both for buying from and selling to them.
If you already buy bullion from other outlets I recommend checking Chards prices fro your next purchase as you might be pleasantly surprised!

3 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi James,

Thank you for your excellent review.

We're delighted to hear that you've trusted Chards for both buying and selling over a number of years. It's especially pleasing to know that you've found our team helpful and professional, and that our prices have consistently offered good value whether you're purchasing bullion or selling to us.

We also appreciate your recommendation to fellow bullion buyers. Feedback from long-standing customers carries particular weight, and we're grateful for your continued support.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Always a great and friendly service...

Always a great and friendly service...

3 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you've consistently experienced great and friendly service from our team. Comments like yours are always appreciated and reflect the standard of service we aim to provide every day.

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

They are an excellent company to deal…

They are an excellent company to deal with honest and reliable and make the whole process very straightforward and easy

2 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Edna,

Thank you for your positive review.

We're pleased to hear that you found us honest, reliable, and easy to deal with. Making the buying process as straightforward and stress-free as possible is something we always strive for, so it's rewarding to know that this was reflected in your experience.

We appreciate your feedback and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Hi Chards,

Hi Chards,
I have now purchased twice from you and have never bought from anyone else, I was introduced to you by my best friend Martin and I must say that it has been a great experience and will be using you for hopefully for further purchases.

Kind regards
Richard Greenard

2 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Richard,

Thank you for your review. We're delighted to read you only purchase from Chards, and that you have experienced great service.

Thank you for your recommendation and we look forward to helping you in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Absolutely reliable.

Great value, swift and secure delivery. I've done business with them before and recommend them.

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review. We're delighted to read you found Chards to provide great value, and swift and secure delivery.

We look forward to helping you again in future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

All good 👍 good service

All good 👍 good service

2 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi John,

Thank you for your review. We're delighted to read you found our service to be very good.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very good service 👏

Very good service 👏

6 May 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Ali,

Thank you for your review. We're delighted to read you found our service to be very good.

Kind regards,
Chards Coin and Bullion Dealer

Rated 1 out of 5 stars

Terrible experience Why anyone would…

Terrible experience Why anyone would buy from them is questionable.

2 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi David,

Thank you for taking the time to share your feedback. We understand your concerns and want to reassure you that we are currently reviewing the details of your experience.

This requires the attention of a senior team member, and we will be in touch with you once this has been completed.

At Chards, we’ve been proudly serving customers for over 60 years, and we value customer feedback as essential to providing excellent service.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

Always delivered very fast and well…

Always delivered very fast and well presented packaged parcels. Communication is great from ordering to delivery never had any issues with any of my orders. Great to do business with 100%.

26 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Layton,

Thank you for your review. We're delighted to read you received quick delivery and the parcels were well packaged.

We're delighted to receive such a positive review and look forward to helping you again in future.

Kind Regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I have had transactions with Chards…

I have had transactions with Chards over several years with no problems. Chards is a competitive and reputable bullion dealer, and very transparent in their pricing. Watch out for some great deals, especially in the used market. Prompt secure delivery.

26 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Ahmed,

Thank you for your wonderful review.

We're delighted to hear that you've chosen Chards for your bullion purchases over a number of years and that your experiences have consistently been positive. It's particularly rewarding to know that you value our competitive pricing, transparency, and reputation.

We're also pleased that you've highlighted our pre-owned range, where customers can often find some exceptional opportunities.

Thank you for your continued support. We're glad our prompt and secure delivery service continues to meet your expectations, and we look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

2nd visit to chards at blackpool

2nd visit to chards at blackpool , Patrick was first class again with regards to our purchase. Would recommend this company 5 star if anybody ask.
Hope to purchase again soon .

1 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Kevin,

Thank you for your wonderful review.

We're delighted to hear that Patrick provided first-class service once again during your second visit to our Blackpool showroom. It's always rewarding to know that our team has helped make your purchasing experience an enjoyable one.

Thank you for your recommendation and for your continued support. We look forward to welcoming you back and assisting with your next purchase soon.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Excellent service

Excellent service, as always! The best prices around. Always appreciate the rock too. Thank you.

1 July 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent review.

We're delighted to hear that you've once again been pleased with our service and competitive pricing. It's always rewarding to know that we're continuing to meet your expectations.

We're also pleased that the Blackpool rock remains a favourite part of the Chards experience!

Thank you for your continued support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Cliff,

Thank you for your review.

We're pleased to hear that you were happy with both our service and delivery. Providing a smooth and reliable experience for our customers is always our goal.

We appreciate your feedback and look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Best price best service ever

Best price best service ever

30 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent feedback.

We're delighted to hear that you were so pleased with both our pricing and service. Comments like yours are always a pleasure to receive and are greatly appreciated by the whole team.

Thank you for choosing Chards. We look forward to serving you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

I am very happy with the purchase very…

I am very happy with the purchase very easy process I would say Excellent service and I would recommend chards to friends and family. Thank you

26 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your excellent review.

We're delighted to hear that you were happy with your purchase and found the process easy from start to finish. Providing excellent service is always our goal, so it's especially rewarding to know that you would recommend Chards to your friends and family.

Thank you for your support, and we look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Competitive prices

Competitive prices, professional service, quality coins.

Oh yes, and freeby Blackpool rock!!

19 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your feedback.

We're pleased to hear that you were happy with our competitive prices, professional service, and the quality of the coins you received.

And of course, we're delighted that the complimentary piece of Blackpool rock got a mention too.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Very quick order processing.

Very quick order processing.
Great communication.
All in all a good experience.
Very happy.

26 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your feedback.

We're delighted to hear that you were happy with the speed of our order processing and the communication you received throughout. It's great to know that everything came together to provide a positive experience.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 3 out of 5 stars

Beware of telephone price offers not being honoured

I sold 4 gold 2018 Olympics coins. Having sent photos of them, I was given a price of £16, 500. Once they had recieved them they offerred me £2,000 less because the presentation box was not in good condition - true but it is was 14 years old. They said that the coin cases had been opened - it certainly did not appear like that to me. I felt like they had me over a barrel.

17 June 2026
Unprompted review
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi Luke,

Thank you for your review. Our initial valuation was based on the photographs sent and on the expectation that the proof coins would arrive in pristine condition. Once received, we noted fingerprinting and clouding on the surfaces, which lowers the value of proof coins. The presentation box was also not in ideal condition, though this did not factor into the revised offer.

Premium prices require premium condition, and these coins unfortunately fell short of that. Fingerprints on proof coins can sometimes be cleaned, but the potential damage already caused is unknown, and the cleaning process requires staff time and care.

This contributed to the reduction in our offer. Before moving forward, we asked whether you were happy to accept the revised price, and you confirmed that you were. If you were not satisfied, you had options: we could have returned the coins for a small postage fee, or you could have taken a couple of days to consider the offer. You chose to accept, and we completed the transaction accordingly. We strive to be transparent in all valuations, and we’re sorry that you felt disappointed with the process.

Kind regards,
The Chards Team

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

18 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi,

Thank you for your review.

We're delighted to hear that you found our staff helpful. Providing knowledgeable and friendly service is something we take great pride in, so it's always rewarding to receive feedback like yours.

We look forward to assisting you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

Rated 5 out of 5 stars

Prompt fast service

Prompt fast service, good price.

26 June 2026
Chards Coin and Bullion Dealer logo

Reply from Chards Coin and Bullion Dealer

Hi David,

Thank you for your feedback.

We're pleased to hear that you were happy with both our pricing and the speed of service. Providing great value alongside a smooth and efficient experience is something we always strive for.

We appreciate your support and look forward to helping you again in the future.

Kind regards,
Chards Coin and Bullion Dealer

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look