These beautifully rendered personalized books make them the perfect unique gift for kids. The selection is not enormous, I do wish there were a bit more options for stories, but still my favourite go-... See more
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Review summary
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Reviews shaping this summary
Extraordinary service! When I queried delivery date of my order it was addressed even while the company was closed for the festive season. My order was fast tracked and they ensured I received th... See more
We ordered a book for a little girl turing one and was really suprised to receive it. It had her name in and and a personal introduction as requested. I would recommend this company and product and... See more
I am thrilled with the custom made book, the end product has exceeded my expectations. From the time of placing my order to the time of receipt, I was impressed with the service. Love the interactive... See more
Company details
Written by the company
Personlised Books that bring your unique character to life!
Contact info
Port Elizabeth, South Africa
- customerservice@characterful.co.za
- characterful.co.za
4.8
Excellent
528 reviews
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Hasn’t replied to negative reviews
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Very happy
I am so impressed with the quality of the book. The whole process from ordering to delivery has been super smooth.
4 December 2023
So happy with the book!
27 November 2023
Printing could be better…
The book is lovely, however the printing is not right. Every page has a thick white line across the top This is very off-putting. Especially considering how expensive the book was.
4 December 2023
Reply from Characterful
Hi Nicole, I’m so sorry your order wasn’t up to scratch, that shouldn’t have passed QA. A member of our team will be in contact to send you a reprint and ensure you receive the correct quality.
Got the product on time and the quality…
Got the product on time and the quality was exceptional
30 November 2023
Wonderful quality and speedy service
30 November 2023
Very impressed with this concept
Very impressed with this concept, from the quick delivery, to the creativity to the great quality of the book! 10/10
30 November 2023
A special book, wonderfully created
Such a beautiful book and so so special! It was processed quickly, and was on its way to us within the timeframe they gave. Extremely quick service and definitely a splendid product. I have recommended it to other friends and hope there will be more titles in the future to select from.
30 November 2023
Adore Characterful!!
Absolutely LOVED the experience from start to finish!! It was easy to order the books, quick delivery and the cutest smile from my little love while seeing the books!
27 November 2023
Product arrived in excellent condition.
Product arrived in excellent condition.
Highly recommended!!
17 November 2023
Excellent
Fast, efficient and honest company. Highly recommended. Thank you so much, the book is absolutely beautiful!
22 November 2023
What an experience!
Hi Characterful Amazing Team!!! What an experience. I haven't been able to give the book to the boys however I can already see how happy they will be to see and hear their names part of the story and the excitement. The team was amazing... I can't believe I made an error on the one name and the team was able to correct before it was printed. Thank you, can't wait for the next book that I will create for family and friends!!! Amazing product!!!
21 November 2023
Such a special gift to give someone
Such a special gift to give someone. Beautifully illustrated and well made.
16 November 2023
Quality
Placed an order for 2 books for my daughters for Christmas. Was very exited as it advertised personalized and thought it could be a special gift only to get order and completely pulled apart as glue was not securing the book properly. I took photos and informed of which they assured me they would immediately reprint and send to me. Instead of doing both books as I send photos on both books, they only printed the one book and sad to say the quality of the reprint was far worse than the first 2 provided books. They offered me a refund and I received it this week after following up but was very disappointed in the quality of the books as it was not what I expected. I did not think the same mistake could happen twice but the pictures provided showed the exact quality.
Received Reply 27/11/2023 based on the above. Appreciate the response and the acknowledgement of the Problem and glad it has been rectified. No need to reprint the books. Will look at retrying to place an order in Jan 2024 for my children and get them to choose what they want and hopefully as mentioned no further glue issues.
27 October 2023
Reply from Characterful
Hi Natasha, we are so sorry your the quality of your books were not up to standard. We had an issue with a set of glue provided by our supplier which impacted your order. This has been resolved with our supplier and subsequents prints are all corrected. Our offer still stands to ship the correct quality books to you, alongside your full refund.
Fast and efficient service. Beautiful product.
Fast and efficient service from ordering my book to receiving it! The book is absolutely beautiful with vibrant colours and excellent binding. I am very satisfied with my purchase. Thank you so much!
8 November 2023
I absolutely loved the book
I absolutely loved the book. This is my second time buying a book here. Bought this one as a gift for daddy and he loved it. Thank you Characterful for our lovely books
8 November 2023
I love all the books I have order.
1 November 2023
Easy to do online
Easy to do online, nice quality, quick delivery. Only problem is that the number of options for stories is limited. Need more variety.
5 October 2023
High quality
High quality, beautiful books to treasure forever. We have now ordered three books and each has been made beautifully and delivered timeously. Thank you for your excellent service!
5 October 2023
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