Chapelhouse Motor Group Reviews 

My wife and I visited Chapelhouse Southport today with regard to replacing our MG with a new one, and, we had the absolute privilege to be taken care of there by a most wonderful gentleman named Joey.

I can say in all honesty that we couldn’t have asked for a more professional person to see to our needs. He made us very welcome and comfortable at Chapelhouse as he listened intently to our requirements, and then helped us choose a car. His knowledge surrounding cars, the motor trade and individual needs of people is vast. This combined with his courteousness, understanding, kindness and pleasant, relaxed manner made choosing our new car very easy for us.

Joey, thank you very very much. You were absolutely wonderful, and you are tremendous asset to Chapelhouse Southport.

Bob

Joey was absolutely fantastic from start to finish. He went above and beyond for us in every way. Nothing was too much trouble, and he made the whole process simple, stress-free, and genuinely enjoyable.

He was incredibly helpful, patient, and honest throughout — taking the time to explain everything clearly and making sure we were completely happy with our choice. You can tell he truly cares about his customers.

We couldn’t have asked for better service. Thank you, Joey, for all your help — you’re a credit to Chapelhouse Southport. Highly recommended!

Returned to Chapelhouse Motor Group Southport to buy new MG and were privileged to be dealing with Joey.
Polite, professional and very knowledgeable of the motor trade.
Would recommend Joey without reserve, an asset to Chapelhouse MG.
Alan Hastings

Such a pleasant experience from start to finish Wes.
He couldn’t be more helpful and was at hand to put us at ease and answer any questions we had regarding. Would highly recommend and extremely pleased with our purchase 😊

I had excellent service from Joey at Chapelhouse. He was good humoured and very responsive to my queries, even answering messages in the evening. It was a pleasure doing business with him. The car I bought is very good and was good value for money.
I would recommend Chapelhouse without reservation.

Fantastic staff so helpful and no faffing about trying to upsell

Danielle handled our whole car process with nothing but professionalism, she was so welcoming, thorough, accommodating and friendly. I expected to be going through form after form, but it wasn’t the case. She made it so easy for us.

On a cold wet November morning it makes all the difference to be greeted at 8.15am with a big warm smile and hello good morning, Linda. Nicola at Chapelhouse Ainsdale always goes the extra mile and I am sure makes everyone feel very special. Excellent service from start to finish. A truly fantastic customer service experience.

Very impressed with how Joey handled the sale and after sales support during my purchase of a MG ZS recently. He goes the extra mile to make sure that client concerns and questions are dealt with. Approachable and friendly too.

very helpful approach at all times. When I went back joey was great 👍 absolute star and provides A star after sales service as well. thought I was in a Rolls Royce showroom. highly recommended .

We had a fantastic experience today with Brand Ambassador Joey. Joey was friendly, efficient, extremely knowledgeable and gave us a great deal on the car we purchased. He went out of his way to help us and explain everything . I would have no hesitation in recommending him to anyone looking to buy a new vehicle.

We placed our order for an MG3 in the very capable hands of Wes in the Sales Dept. The friendly and knowledgeable service that we received was really appreciated. Indeed ,all the staff that we engaged with were great.

I want to leave review on the perfect experience of purchase I had at Chapelhouse St.Helens with Chris . Chris has wide knowledge in the field . He is so friendly, professional and willing to share his information with the customer.

Excellent service from all the guys at Jaecoo. Especially Mike in service.

Well looked after as I waited for my car to be serviced, thank you nicole.

Just collected an MG3 hybrid plus from Southport sold to us by Joey, very nice man, showed us and explained everything clearly offered us help at anytime. Toni sorted all the paperwork out and again she was very helpfull. Would recommend highly.

Whenever we are in the market for a new car, we always choose Chapel House Southport. Over the years, we have found them to be consistently reliable, friendly, helpful, and trustworthy. Recently, we purchased another Suzuki car and the service was first-class. A special mention to Wes who guided us seamlessly through the buying process and went that extra mile in ensuring that it was such a positive, pressure-free experience. He was helpful, polite, cheerful, and professional, and is a true credit to Chapelhouse and Suzuki. Thank you, Wes, and all the team for the exceptional service. We highly recommend Chapel House Southport if you're looking to purchase a car.

⭐️⭐️⭐️⭐️⭐️
From start to finish, the service was absolutely outstanding in our Blackpool branch. Josh and Danielle were exceptional — their professionalism, warmth, and attention to detail made the entire experience effortless. Taking delivery of our stunning new Jaecoo was an absolute delight, and we couldn’t be happier!

Both Josh and Danielle went above and beyond to ensure everything was handled smoothly, keeping us informed at every step and making us feel completely at ease throughout the process. Their customer-focused approach and genuine care set a new standard for excellence.

We can’t recommend Chapelhouse highly enough — if you’re looking for a new car and want a seamless, enjoyable experience, Josh and Danielle are the dream team!

Review Date: 29th October 2025 Vehicle: Jaecoo Dealership: Chapelhouse Warrington
I am writing this review after an extremely negative, eight-month-long ordeal with Chapelhouse Motor Group, which has demonstrated an unacceptable level of customer contempt and an utter failure of compliance and leadership. I strongly advise any prospective customer to take their business to a reputable competitor.
The Problem: A Faulty Vehicle and Financial Loss
I purchased a new vehicle from Chapelhouse in March 2025. From day one, the car suffered from numerous critical faults and glitches. Despite repeatedly informing the Chapelhouse Warrington dealership of these issues, no substantive resolution was achieved over a six-month period.
When the manufacturer (Jaecoo) became unresponsive and unhelpful, I was forced to escalate the issue to my finance company. It is telling that they, unlike Chapelhouse or Jaecoo, acted professionally, took my complaint seriously, and ultimately offered to terminate my finance agreement. While this relieved me of future payments, it left me substantially out of pocket for six months of paying for a defective product, plus the cost of securing a fresh replacement vehicle and deposit.
Chapelhouse's Insulting "Final Response"
My formal complaint was lodged with the Chapelhouse Group Head of Compliance, seeking compensation for the financial losses, distress, and inconvenience caused by selling me a faulty car and failing to assist me.
Chapelhouse’s formal "Final Response" dated 21st August 2025 was a complete dismissal of all liability. It contained numerous factual inaccuracies, including the false claim that I had not been in communication with the dealership after April. Crucially, they adopted an insulting stance of total non-involvement, arguing that because they are not the manufacturer, they bear absolutely zero responsibility for the major faults in the vehicle they sold me.
The Final Tactic: Intentional Silence
Following this unsatisfactory dismissal, I sent a highly detailed, stern follow-up letter on 10th September 2025, copying senior figures including the Group Chairman and Managing Director, demanding they reconsider their position.
As of today, 29th October 2025, this communication has been met with absolute and complete silence. This deliberate refusal by the highest management within Chapelhouse Motor Group to acknowledge a customer who has been financially and emotionally damaged is a disgusting display of contempt and demonstrates an arrogant tactic to simply wait out the "nuisance."
The Verdict: Choose Another Dealer
Chapelhouse Motor Group has demonstrated that their responsibility to the customer ends the moment the sale is completed. When a major issue arose with a vehicle purchased from their franchise, they intentionally abandoned me, choosing to protect their own interests rather than honour their commercial and ethical obligations.
Customers have numerous choices in the market. Based on this appalling experience—months of unresolved stress, financial detriment, and being summarily ignored by senior executives—I strongly urge you to choose any dealership other than Chapelhouse. You deserve a dealer who stands behind the product they sell.
Please do not insult my intelligence with a standard, meaningless and insincere platitude like "we are sorry to hear you've had a bad experience." The damage has been done.

Recently purchased a Mazda CX 3 from Chapelhouse Southport. Wes spent a lot of time with us, explaining details on the car etc. Took it for a test drive and it was definitely add to basket. There was a couple of changes to plan, but they went above and beyond to get me on the road at short notice. I always felt like the priority was me which is so important. Even when I encountered an issue the morning after picking it up, they were straight on it.
I absolutely love my car and would 100% recommend Wes and the team at Chapelhouse.