Channel 5 Reviews 

1,463
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 242 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the streaming service suffers from constant buffering, unexpected freezing, and very poor, pixelated picture quality during playback. Many customers also noted that the application fails to resume from previous positions and forces viewers to sit through endless repetitive advertising breaks. Some reviewers were happy with the selection of shows, mentioning that the platform hosts genuinely good programs and enjoyable content despite technical flaws. However, users expressed major frustration that these persistent technical issues make it very difficult to actually relax and enjoy watching the available series.

What people talk about most

User experience

Reviewers highlight deep frustration with the user experience, expressing widespread annoyance over constant... See more

Application

Customers expressed deep frustration and dissatisfaction regarding the application, reporting that it... See more

Service

Consumers find service to be entirely unreliable, expressing deep frustration over constant buffering,... See more

Product

Customers consistently note negative experiences with product, highlighting poor image quality, constant... See more

Marketing

Clients share negative opinions on marketing, expressing frustration over the excessive frequency and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Channel 5 offers one of the worst streaming services in the UK. It's quality is often poor with pixelation and blurring frequently seen on moving images. It frequently stops streaming especially after... See more

Rated 1 out of 5 stars

If I could I wouldn’t even give the channel 5 streaming service 1 star. I have been trying to watch three programs from a series tonight and so far must have restarted the application at least 10 tim... See more

Rated 1 out of 5 stars

Saw the adverts for the game and peaked my interest but trying to actually watch it was painful. Easily the WORST streaming service available. Constantly buffers and even when programmes do ‘play’ ima... See more

Rated 1 out of 5 stars

Imagine you were effectively blind and wore ‘milk bottle glasses’. Now imagine you’ve lost those glasses and, without them, you can barely see. That’s pretty much what it’s like trying to watch... See more


Company details

  1. Television Station
  2. also in
  3. Media Company
  4. Movie Streaming Service

Written by the company

5 is the home of award-winning content from the UK’s third largest commercial public service broadcaster (PSB). In keeping with its PSB remit, 5 tells the story of modern Britain by reflecting the lives of people across the UK, featuring well-known faces and fresh new talent. Its programme roster spans original UK drama, premium factual, true crime, science, news & current affairs and kids’ content, which continue to attract critical acclaim. Viewers can watch 5's traditional broadcast channels 5, 5Star, 5 USA, 5 ACTION and 5 Select through Freeview, Freesat, Sky, Virgin Media, as well as online through the 5 website at channel5.com and through streaming apps which are supported on most connected TV platforms as well as iOS and Android mobile devices. Through a mix of live TV channels and bingeable boxsets, 5's free-to-air streaming service allows UK audiences to watch or stream the breadth of programming from 5 – including Milkshake!, its dedicated preschool brand – and a wide selection from the wider Paramount family of brands, including BET, CBS, Comedy Central, MTV Entertainment Studios, and the opportunity to sample some of the biggest hits from Paramount+ and more.


Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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1.2

All reviews

(1,463)

244 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor service for viewers.

When watching live, which I try not to, due to the ads, the ads are the same time and time again.... when streaming the experience is dire as there are so many ads, which keep repeating. If there was an option to pay for ad free it would be acceptable as there is some good dramas on channel 5 but for some reason, this is not an option available. I have emailed channel 5 asking for their reason but as yet have no answer. I watch a lot of TV and find this channel very frustrating.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Appalling!

Looked in the app on my Sony TV and saw I could watch Blue Bloods from the beginning - great! I've just about managed 4 episodes - the app has just stopped working - frequently! But not during one of the many adverts - they stream without a problem! So, like others, I've given up... tell your advertisers I won't be back so they're wasting their money!

10 May 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother. Stick with netflix

Having to sign in every time! Excessive advertising. Ads actually come on mid sentence and every 5 minutes!! Not able to forward or rewind. Poor streaming. So cannot be bothered with it

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Failed to register.

Failed to register.
It didn't recognise my email address format, which I use all the time quite well.
It said my name should contain only letters, it did.
It didn't recognise my postcode.
I guess I'll not be watching My5 so I really can't say anymore about their service, or lack of.
Very poor experience.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

I was 30 minutes into watching cooper…

I was 30 minutes into watching cooper and frye and was hit with round 2 of adverts. I don't mind a few, until I saw this was showing 1 out of 11 adverts and each one was around 30 seconds each!! ridiculous and I happily uninstalled the app. Waste of time.....literally!!

5 May 2026
Unprompted review
Rated 1 out of 5 stars

l would not give this channel a 0

l would not give this channel a 0, 0.0,es[ecialt Jeremy Vine, the panel are so bias, unqualifies to give views on the subject matter, as soon as l know certain panelists like Mr Pary sand Carole Malone this is coming on, l now switch over, a man full of hate and desperate attempts at and incapable giving a sensible comment, who must obviously keep his brains in a box on the mamlwe piece, so full of cronies you can almost predict who is the panelists, this show keeps telling people to call but do not answer the phone, ripping people off with premium telephone numbers, it wants taking off the air for their practices, to outline what is naff about this chanel l would need a book in volumes

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Shambles

Shambles, in this day and age your app is still absolute tripe, crashes, freezes, missing episodes.
Rubbish

3 May 2026
Unprompted review
Rated 4 out of 5 stars

Adverts

Like most of there programs and have for years but ..Take the piss with the adverts ..it's getting longer it's boring and makes me stop watching and leaving it for another time ... It's frustrating because it's all across the board

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Would love to give it 0 stars

Would love to give it 0 stars, or even minus stars. Trying to watch The Missed Call, but given up as it has crashed at least 10 times during one episode. Won’t bother continuing to watch, and certainly WONT ever watch this streaming service again. Also, really strange ow it NEVER crashes during the adverts, which are numerous.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst app ever

Worst app ever. Can’t watch any thing on streaming as keep getting error code VJS 2999. Tried resetting router etc. Totally rubbish app.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Useless

Useless, cuts off leaving you t the start of everything you were half way through

24 April 2026
Unprompted review

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