ChangeHero 

Bad service. It's a long-time swap. Which of course influenced the result of the exchange at an unfavorable rate.

I exchanged bnb on March 4, 2024, the funds were blocked without explanation. it all lasts until now, no one answers me anywhere, all the documents that the exchange office requested were provided, KYC was requested several times, they tried to name new documents as much as possible each time. Then they sent me to the security service of the largest exchange in the world, no one answers me there either, this is a fraudulent exchange office that steals money

I’ve never been so frustrated and emotionally drained in my life. ChangeHero is, without a doubt, the most untrustworthy and scam-like cryptocurrency exchange I have ever dealt with. Let me tell you EVERYTHING about my horrible experience so you don’t end up in the same nightmare.

What Happened?

Back in March 2024, I made a transaction with ChangeHero and sent them $10,000 USD in cryptocurrency. Pretty standard, right? Nope! Immediately after, they froze my funds and claimed they needed to perform “KYC/AML checks.” Sure, I thought, that’s normal these days. But little did I know, this was just the beginning of an endless hell.

Endless Requests for Documents

At first, they asked for normal things: bank statements, proof of income, and a contract with the offline exchange I used. Fine. I sent them everything.

But then they came back with more ridiculous demands:

- Notarized translations of every document into English.
- A detailed origin-of-funds report, tracking every penny I’ve ever made.
- A video of me holding my ID (seriously, who does that?). They asked me to re-do that around 4 TIMES.

Okay, I complied. I spent a TON of money and time getting all of this done. Then guess what? They asked for the same documents again. And again. AND AGAIN. I ended up sending some of these documents FIVE times. Yes, FIVE TIMES.

But wait, it gets even more absurd. They started asking for:

- Links to my social media profiles (some of which are banned in my country!).
- Proof that I attended cryptocurrency conferences. Conferences?! Are you serious? What does that have to do with verifying my identity?!

The Flip-Flop Registration Drama

While all of this was going on, I decided to dig deeper into who I was dealing with. That’s when I discovered another MAJOR red flag.

Their Terms of Service say they’re a Hong Kong company, registered as Herofintechs Ltd.
But their website says they’re registered in Costa Rica, under Herofintechs LIMITADA.
So, which is it? Hong Kong? Costa Rica? That’s literally the opposite side of the planet. They’re clearly trying to confuse people and hide their tracks. This isn’t a company; it’s a shady operation trying to avoid accountability.

What This Has Cost Me

Let me tell you, this whole ordeal has been a massive burden:

- My $10,000 is still frozen. It’s been over 8 months, and they haven’t released a single cent.
- I’ve spent over $1,000 USD on notarizations, translations, and endless resubmissions.
- I’ve wasted more than 100 hours trying to deal with their ridiculous demands.

The stress and frustration? Off the charts. They’ve completely ignored my mental well-being and have done NOTHING to resolve my case.

Customer Support? A Total Joke.

Their “support team” is useless. Every email I sent them was either ignored or met with the same generic response:

“Your case is under review.”

When I asked for timelines? Nothing. When I asked why they kept asking for the same documents? Silence. They’re not there to help; they’re there to wear you down until you give up.

Fraudulent Patterns

It’s clear to me now that ChangeHero is running a well-oiled scam:

- They freeze your funds under the excuse of “KYC checks.”
- They bombard you with impossible demands and redundant requests to stall.
- They change their company registration details (from Hong Kong to Costa Rica) to dodge responsibility.

This isn’t just bad business. This is FRAUD.

Why You Should Avoid ChangeHero

If you’re even thinking about using ChangeHero, DON’T. Save yourself the pain, stress, and financial loss. They’ll take your money, freeze your funds, and put you through a never-ending cycle of excuses and delays. You’ll NEVER see your money again.

What I’m Doing Now

I’m not letting them get away with this. I’ve reported them to:

Hong Kong Authorities: The Securities and Futures Commission and the Hong Kong Police Force.

Costa Rican Authorities: The Ministry of Economy and the Judicial Investigation Department.

I’m also sharing my story EVERYWHERE to warn others. ChangeHero deserves to be exposed for the scam that it is.

Final Words

ChangeHero is NOT a legitimate exchange. They are FRAUDS hiding behind fake excuses and shady practices. If you care about your money, your time, and your sanity, STAY AWAY. There are plenty of trustworthy exchanges out there. NEVER USE CHANGEHERO.

Maxim Ananyev

ChangeHero is super cool🔥🔥
Participate today and feel good

The exchange was incredibly instant. One of the fastest I have seen for sure

Pulled up, made the exchange, no hassle with registration - super. I'm totally down with that!

Really liked how easy it was to fill out the form, and the site's pretty chill too. You can see all the exchange steps right after you're done. Got my LTC in 6 min

Sent a test 0.1 BTC exchange... no problem. Then tried to swap 1.0 BTC and got flagged for KYC check. Sorry, but I have no idea who this company is, and this sort of threatening approach is not for me. I won't be using my Trezor to do any more swaps.

You guys rock! Of great help wen got an urgent need to convert - zero hustle, zero pain, any coin of any chain to any coin

Surprised by quick payouts every time. Can definitely recommend

Thank u to the team!! At one point it seemed my exchange got stuck but the CS managed to push it trough somehow. I'd use an account if I could but I can see why others may prefer it to be this way...

Rip off. Do not use this exchange. After you send the money, they may force you to send your ID and a picture of yourself over an insecure connection. If you refuse they deduct 10% of the amount sent before issuing a refund. Not to mention the hassle you have to go trough. This may not happen with very small amounts, but I sent 1.15 BTC and still have not been able to get my money. I'm not willing to submit my passport over email to a customer rep in South America. The exchange is incorporated in South America. Do not trust them.

scam company steal deposits and ask for kyc lol

Exchanger is not very easy as they claim but the support helped so much. Now in hindsight everything looks trivial 😂
The time was fine and the rate ended up nice, more than I excepted actually

Selective scammers. If you try to put any substantial amount in to changehero they will illegally steal your funds under the guise of KYC. Even after you ident they will keep making up excuses to keep your hard earned money.

48 hours ago I tried to trade BSV to ADA. I still haven't received my money. I have lost all visibility of the transaction as the page can no longer be found on their website. Over 24 hours ago I contacted their customer service and have not received any response. I recommend avoiding them, there are certainly safer and more transparent services...

At the moment it seems that my money has disappeared into thin air.

Their support not effective. They dont pay any quick attention. Still im waiting my funds.

GUYS ! Dont do any transfer from here ! They are looks like scammer and they take your money!

"If you can't explain it simply, you don't understand it well enough"

It's so SIMPLE! FOLLOW THE INSTRUCTIONS

Efficient and easy to use, step by step. Even for beginners.

Still no update just lose 10k$ thanks CHANGEHERO!