CGX UK Reviews 

1,927
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent product condition, often finding items like new despite being described as used. People appreciate the competitive pricing, frequently cheaper than other outlets, offering great value. The delivery service is often highlighted for its speed and secure packaging, ensuring items arrive quickly and well-protected, complemented by helpful and professional customer service. However, some customers also noted issues with delivery, such as delays, missing tracking information, or items being lost in transit. A few other people also felt that product descriptions were sometimes inaccurate, with items arriving dirty, faulty, or advertised as new when they were used. There were also occasional reports of items being sold before collection or difficulties with the return process.

What people talk about most

Product

People report positive experiences with product, often praising the great prices and good condition of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Quality

Clients share positive opinions on quality, with many reviewers receiving items in perfect or excellent... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding products cheaper than on other... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received package with used Sennheiser GSX1200 external sound card from CGX and I'm very pleasantly surprised. The description mentions that the unit is used and has some scratches, but I found no... See more

Company replied

Rated 5 out of 5 stars

Accrington store absolutely brilliant. I bought a MacBook which shortly after developed a fault , it was no trouble for the store , they sent it away for repair and kept me up to speed through the pro... See more

Company replied

Rated 5 out of 5 stars

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new... See more

Company replied

Rated 5 out of 5 stars

I was looking for a specific audio item and a Google search led me to CGX. WHO? I was apprehensive at first as I've never heard of them so after scrutinising the item description I decide to take the... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer and Accessories Store
  3. Outlet Mall
  4. Used Computer Store
  5. Used Game Store

Written by the company

We sell a large range of new and used items at great prices. Our buyback service also enables you to get cash for your items when you need it, without getting rid of them for good. Customer service is always at the forefront of what we do, and our well-trained staff are always on hand to answer any questions you might have. We’re rapidly expanding across the U.K. so if we aren’t already in a town near you, we won’t be far away!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,927)

252 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Denon dn s1200…

Absolutely amazing I’m really happy with my purchase fast friendly service ⭐️⭐️⭐️⭐️⭐️

22 October 2025
CGX UK logo

Reply from CGX UK

Hi Darren, thank you for your 5* review.

Steve

Rated 5 out of 5 stars

Amazing customer service at Middlesbrough store

Never, EVER bother to write reviews usually, but wanted to come on here to say what a fantastic experience my husband and I had at the Middlesbrough store last week. First time selling an item at a store of this nature, and also buying an item he has wanted for a long time (selling a PS4 and games, then buying a PS5). Kay and Emma were so helpful, friendly and knowledgeable, and the service was fast and efficient. Literally couldn't recommend them more and we are extremely happy with the product, and the warranty/aftercare given. FIVE STARS *****

24 October 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Rachel, thank you for such a great review of our Middlesbrough store, I will pass your comments on to Kay and Emma.

Steve

Rated 4 out of 5 stars

Great Service

My only criticism is that it took about 4 days before I was sent an update to the order but no time frame was given as to when the item should be sent within. Was just a little unsure what was happening.
Other than that the item was very well packaged and exactly as described.

20 October 2025
CGX UK logo

Reply from CGX UK

Hi Steve, thank you for your 5* review.

Steve

Rated 3 out of 5 stars

Iwatch The watch arrived later than…

The watch arrived later than anticipated which was okay but on arrival it wasn’t cleared so it was unusable. As it was a gift that was very disappointing. Customer service was very good and I have returned the watch still awaiting my refund so hopefully that will come through soon

15 October 2025
CGX UK logo

Reply from CGX UK

Hi Jo, thank you for taking the time to leave a review. I will contact the store and make sure the refund has been processed for you.

Steve

Rated 5 out of 5 stars

Fantastic service


Ordered the new iPhone 17 pro max on a Thursday evening very late, and I still received the item Saturday before 1pm. Very quick response would highly recommend buying from this store. Phone was as listed, and so happy.

16 October 2025
Unprompted review
CGX UK logo

Reply from CGX UK

Hi Oliver, thank you for taking the time to leave a review.

Steve

Rated 5 out of 5 stars

First time order and honest review

First time ordering from CGX I bought a PS5 reason i chose these they was cheaper than similar sites and auction sites. PS5 they gave a cat B rating, the console & remote are immaculate like brand new immaculate. I had it delivered which was free came in 3 days only downside to some people they didn't email me a day of delivery but I work from home if thats an issue for you after ordering contact store it guess for an ETA. Came with everything all I had to do was plug it in and set it up like a new console. Not often i leave reviews but highly highly recommend 5*

8 October 2025
CGX UK logo

Reply from CGX UK

Hi Thomas, thank you for taking the time to leave us such a great review, I'm glad you are happy with your PS5 purchase from us.

Steve

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look