DO NOT ORDER FROM THIS COMPANY. I placed an order in October, delivery quoted was 5 days. I've e-mailed their "helpline" 4 times now, and not received a single response. This is clearly a scam
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I placed my order on 28th October, and according to their website, UK standard delivery takes 2 - 4 days. It’s now 5th November, and I have received absolutely nothing. I’ve sent three emails (... See more
I take pride in my skincare routine and always use high-quality products. I started using the retinol serum from CG Skincare and I love it. I figured that maybe because of the aloe vera, it doesn't dr... See more
I ordered Snow White Powder 50g in Feb 2024 and haven't received it yet. I sent many emails and post letters including one that the Citizens Advice recommended. We are now in the process of escalating... See more
Company details
Written by the company
Start your skincare journey now with CG Skincare; a Uk based company specializing in natural products targeted to tackle hyperpigmentation, acne & skin dullness.
Contact info
21 DARIN COURT, MK8 0AD, MILTON KEYNES, United Kingdom
- hello@cgskincare.co.uk
- cgskincare.co.uk
2.4
Poor
35 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The service received was to my liking…
The service received was to my liking and i was satisfied with the entire process.
5 September 2023
Unprompted review
For the very first time some picked…
For the very first time someone picked their number that I have been calling for weeks on the 2nd January, and I explained my experience with the lady I spoke with, I told the lady I have initiated a return as I do not need the order anymore. I sent it back to the return address written on the package I received and I had not even opened the package before I sent it back. Up till now CG skincare hasn’t accepted the order because I have been following up with Royal mail tracking. I even shared the tracking number with the lady I spoke to and i was told she’ll follow up and reach out to me afterwards but up until now no response. I checked my tracking with Royal mail again it was saying ‘deliver attempted No answer’ CG SKINCARE can you pls accept my return so I can get my refund. I sent back the order because it was too late for me after almost 4 weeks I ordered and I can’t use product I’ll have to start struggling for replacement when one finishes.
Order number CG8354GB
Tracking number from Royal Mail DS492195482GB
2 December 2023
Unprompted review
Very good and fast customer service
Very good and fast customer service
Quick delivery and face mask was honestly really helpful
22 December 2023
Unprompted review
Absolutely LOVE the SPF from CG…
Absolutely LOVE the SPF from CG Skincare! I’ve tried it and now I can’t do without it, looking forward to adding more of their products into my routine.
The customer service were also amazing 👏🏽
2 November 2023
Unprompted review
Highly recommended to my friends and…
Highly recommended to my friends and family , love thier product it makes me skin soft and hydrated. I will defo buy again.
2 January 2024
Unprompted review
CG Skincare has been a god send
CG Skincare has been a god send. It has great products that work well with my skin and give me the confidence of a new man !
2 January 2024
Unprompted review
Brilliant service and good communication excellent range of raw ingredients which are hard to find in the UK
Hi ive purchased a few skincare ingredients which I could find any whereelse.the best quality products ive used and to the price ranges I purchased large quantities with had a good expiry date so still using them now to formulate my home made products.
1 December 2023
Unprompted review
My experience was great because the…
My experience was great because the service is really fast and the product it was amazing, really helped me clear my blackouts and the gave me the confidence to use whatever I wanted again. I definitely recommend and I will continue to use they products.
3 April 2023
Unprompted review
I CANCELLED MY ORDER YET YOU SENT IT
13 December 2023
Reply from CG Skincare
Hello,
We do not have a way to cancel orders. Emails are processed within 72 hours. We cannot rely on checking emails before we process every single order so if you sent an email to cancel an order its highly unlikely his will be seen before your order is shipped.
You can return any item within 14 days of delivery as long as its unused, undamaged and unopened.
Love the Kojic oil
Items arrived quickly. Happy with the soaps and Kojic oil. Still need time to review the suppositories
1 December 2023
Unprompted review
UNPROFESSIONAL AND CORRUPT
Corrupt company who thinks they can take money out of your account without letting you know. Holly was so uneducated and ignorant to the fact what she’s doing isn’t legal nor how to run a successful business. If you ever come across such scheming rats, report them to the authorities asap.
Update: I returned the product I unwillingly paid from CG skincare, they told me even if i did sent it back they still wouldn’t refund me. Well...I sent the package back and after 2 attempts they signed for the package and took it back. They weren’t even bothered to let me know they received it and refund me, they just kept it and kept silent probably trying to sell it to another customer. How unethical to take the money and the item and not even refund, I had to report them to my bank, ban them and received a refund. I also suggest anyone going through this to report report report.
They also tried to take my review down but leave all the positive fake reviews UNVERIFIED up. Nice try.
3 October 2023
Order finally arrived
CG skin care cannot be trusted. I placed an order on 27/08/2023, I’m still waiting, I have sent 4 emails with no response. I don’t understand how a company can just take payment and not deliver items. Not even a text or email to say you don’t have the items.
If you’re reading this review pls refund my money. I’m very disappointed as I was recommended to your company. placed an order on 27/08. I’m still waiting, I have sent 4 emails with no response. I don’t understand how a company can just take payment and not deliver items. Not even a text or email to say you don’t have the items.
If you’re reading this review pls refund my money. I’m very disappointed as I was recommended to your company. #CG7829GB
Update:
I finally received my order, although there was no mention of the delay and non response to my emails.
I was happy with the items.
27 August 2023
Unprompted review
Reply from CG Skincare
I hope this message finds you well. We have recently come across your one-star review on Trustpilot, and we truly value your feedback. We are committed to providing the best experience possible for our customers, and we take your concerns seriously.
I can see this order has already been sorted out for you and delivered on 11/09/23 but please let us know if theres anything else we can do for you.
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