All good with the quality of the print and the timing of the order. The only problem was finding 2 additional photos that were not part of my order in the mix. Photos were family pictures with kids e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using your expertise for my family year book, for quite a few years now and have always found it to be excellent.However this year I seem to have got different paper - much thinner, not as... See more
⭐️⭐️⭐️⭐️⭐️ I recently printed several of our wedding pictures with CEWE, and I’m honestly amazed by the quality. The resolution is incredible—each photo came out so clear and detailed, much better... See more
Easy to use interface, quick delivery, and high quality. Definitely worth it. Only tiny criticism is that when connecting Google photos, there seems to be a limit on how many you can upload at a... See more
Company details
About CEWE
Written by the company
As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.
Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.
Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.
Contact info
United Kingdom
- 0330 912 2113
- info@cewe.ie
- cewe.ie
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not an everyday type of gift really personal
Its such an unusual but personal gift....really good.
9 December 2024
Well structured, easy to use and beautiful result
Laying out the photo book was easy, very personal and resulted in a greatly appreciated gift. Load photos, keeps track of usage and simply organise using or adapting predefined layouts which adds greatly to professional looking result. In built warnings of insufficient photo quality guarantees satisfied customers. Tracked delivery on time!
7 December 2024
1 star given as still haven’t received…
1 star given as still haven’t received my order.
7 December 2024
Reply from CEWE
Dear Mick,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances related to the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
To resolve this issue, we can arrange either a reprint of your order or a full refund. Please contact our customer service team using one of the methods listed below so that we can promptly address the situation and provide a satisfactory resolution for you.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
I did not get my order 😭
6 December 2024
Reply from CEWE
Dear Sharon,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances related to the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
To resolve this issue, we can arrange either a reprint of your order or a full refund. Please contact our customer service team using one of the methods listed below so that we can promptly address the situation and provide a satisfactory resolution for you.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
Placed order on 4th December still…
Placed order on 4th December still haven't received today is 26th December
4 December 2024
Reply from CEWE
Dear Paul,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
As requested, we have processed a full refund for your order. Thank you for your understanding and patience in this matter. If there is anything else we can do to assist you, please do not hesitate to reach out.
Kind Regards,
Gabriele
Paid extra for shipping
Paid extra for shipping - its now over 5 days late and never got it, shocking service!!!! Avoid.
EDIT: I asked for an update via email and I'm still waiting that's just bad customer service!!! No storm effected an email reply!!
18 December 2024
Unprompted review
Reply from CEWE
Dear Darren,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
Unfortunately, we are limited in how we can assist without more details about the order. We encourage you to get in touch with our customer care team using one of the contact methods provided below. We’re here to assist you and resolve the issue.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
I had paid extra for express shipping
I had paid extra for express shipping, however it still didn't come in time, and didnt come within the time they said it would.
17 December 2024
Unprompted review
Reply from CEWE
Dear Customer,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
Unfortunately, we are limited in how we can assist without more details about the order. We encourage you to get in touch with our customer care team using one of the contact methods provided below. We’re here to assist you and resolve the issue.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
Great
Great , efficient service, beautiful calendar which I LOVE ❤️❤️❤️Will definitely order again. Thank you
1 December 2024
Ye cut the heads off people in some of…
Ye cut the heads off people in some of the photos.
On the plus side ye gave me a full refund.
Question...do ye not check the photos before ye send them out ?
19 November 2024
Reply from CEWE
Dear Geri,
We are sorry to hear about the design error with your order. We understand that this issue may have caused frustration, and we apologise for any inconvenience caused.
However, upon reviewing your order, we have identified that the error was not a production fault. The order was printed as per the read-only file that you had submitted to us.
Such errors are not recognised by our system due to the design process of our products being completely customizable, we will assume the design chosen is deliberate. Nonetheless, please rest assured that you are covered by our 100% satisfaction guarantee
Kind Regards,
Gabriele
Loved my advent calendar with photos
17 November 2024
Appalling cystomer service
Appalling cystomer service. Rang, requested call back and online chat to resolve issue with a voucher. Telephone conversation was ended by staff member and chatsaid to try again. Have approached paypal for refund
5 December 2024
Unprompted review
Reply from CEWE
Dear Kerry,
We are truly sorry to hear that you did not have a positive experience with our customer service. Your satisfaction is important to us, and we strive to provide the best service possible at all times.
We encourage you to get in touch with our customer care team using one of the contact methods provided below. We’re here to assist you and resolve the issue.
Telephone: 0330 912 2113
Email: info@cewe.ie
Kind Regards,
Gabriele
Brilliant
Easy app to work with, plenty of chance to edit your work before ordering. Prompt email and communcication.
8 November 2024
Photo album
My 3rd time using this company, first time for a photo album. All arrived in safe packaging and in good time. Will definitely use again, and recommend.
5 November 2024
Quality is excellent.
29 October 2024
I am pleased with the calendar
I am pleased with the calendar. It was nicely made. Nice quality
17 October 2024
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