First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most... See more
Company replied
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Review summary
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Ranel did such a great job with helping out fix the issue with the certificate! My user setup and all the information was correctly adjusted right away without me having to stress about it again. Supe... See more
Company replied
GAIL was amazing. She walked me through on how to purchase my replacement card and then I was having trouble resetting my password so I could update my mailing address. She was very patient with me an... See more
Company replied
The ease from me informing of my problem,to it being solved was a very quick and simple process,one of the best customer services I've used.The worker that helped me,Jon,was very helpful and straight... See more
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Company details
Written by the company
Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as: TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training. StateFoodSafety: Educates food and beverage industry employees on skills to protect public health. Metrix Learning: Provides online education solutions for public workforce development. Workforce180: Works with Metrix Learning to serve professionals in workforce development. Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry. OSHA Education Center: Delivers training and expertise for OSHA compliance. Notaries.com: Offers notary commission and renewal services. Online Traffic School (OLTS): Provides state-approved training programs for driver safety. Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.
Contact info
United States
- certus.com
4.4
Excellent
429 reviews
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courteous and fast service i was so…
courteous and fast service i was so happy to deal with a company like this
14 April 2026
Unprompted review
Reply from Certus
Thanks for sharing your feedback!
Horrible driving course platform
This driving course platform is horrible. 1st They want you to record your voice as a form of authentication but if you take a course on a computer that does not have a microphone you are out of luck. For some reason this platform has a difficult time authenticating my voice. Shouldn’t a password suffice? This is a defensive driving course not a level 5 government clearance. 2. When you finish certain sections this platform won’t let you proceed to the next phase even if you clicked on all of the pictures and viewed every item. 3 when they give quizzes at the end of each section they word the questions in a confusing way. They can word the questions easier. I’ll give an example, in one chapter technology would prevent up to 40% of crashes but on the quiz the choices of answers were A) 10% B) 25% c) 0.4% D) 50%. Why would C just say 40% ? It’s little stupid stuff like that. This platform makes the process far more difficult than it has to be!
10 April 2026
Unprompted review
Reply from Certus
We’re sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
For New York defensive driving courses, identity verification measures—such as voice biometrics—are required by the State to ensure student participation and course integrity. While we understand this may feel like an extra step, it is part of the regulatory standards all approved providers must follow. A separate microphone or headset isn’t required, as a smartphone or any device with a built-in microphone can be used for this step.
We’re also sorry to hear about the navigation issues and quiz experience you described. That’s not the experience we want for our learners, and we appreciate you calling out those specifics. We will share your feedback with our team to review both the progression behavior and the clarity of assessment questions.
We’d like the opportunity to review your course activity more closely and help where we can. We’ve sent a request through Trustpilot for additional details—please feel free to respond there so we can assist further.
Thank you again for your feedback.
I had the pleasure of speaking with Liz she was very courteous and very helpful
I had the pleasure of speaking with Liz today
14 April 2026
Unprompted review
Reply from Certus
Thank you for taking the time to let us know how your experience went!
I can find a solution of my requested.
14 April 2026
Unprompted review
Reply from Certus
Thank you for the review!
Permit exam
i purchased a permit exam because i already finished the course and i finished the exam and i did not get any emails for certification. also i took this test twice and said i never even finished either of them.
7 March 2026
Unprompted review
Reply from Certus
We’re sorry to hear about your experience and appreciate you sharing your feedback.
We’d like to review your situation more closely. We’ve sent a request through Trustpilot asking for additional information—if you’re willing, please respond there so we can investigate further.
Thank You, Raen
I appreciated the thoroughness of the Safe Driving Course on line. Afterwards, I needed help with the delivery address of my Certificate. Your agent, Raen, was extremely patient and greatly helpful.
Thank You, Raen.
13 April 2026
Unprompted review
Reply from Certus
That is fantastic to hear, thank you!
Justine was such a great help and was…
Justine was such a great help and was so quick
13 April 2026
Unprompted review
Reply from Certus
Thanks for letting us know!
This course is total fraud
This course is total fraud. The system marks your right answer wrong to force you to buy course again. Customer support is of no use and not helpful at all. I just feel like I got scamed.
6 April 2026
Unprompted review
Reply from Certus
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Many of our courses follow strict regulatory requirements, including security checkpoints and knowledge assessments. Access can be restricted if assessment criteria aren’t met, security checkpoints aren’t completed, or the course expires.
We’d like to review your situation more closely. We’ve sent a request through Trustpilot asking for additional information—if you’re willing, please respond there so we can investigate further.
We also apologize if your experience with customer support didn’t meet expectations and will be reviewing this internally.
Again, thank you for your feedback.
I was having trouble with my account…
I was having trouble with my account and Rie assisted me. Very helpful and quickly got me back on track. Thanks again!
10 April 2026
Unprompted review
Reply from Certus
Thank you for letting us know!
Reply from Certus
We are glad that you enjoyed your experience!
Esra was great!
Esra was great! They were able to help me get to the class I needed pretty quickly.
9 April 2026
Unprompted review
Reply from Certus
Thanks for letting us know!
When i got locked out of my courses
When i got locked out of my courses, ezra was very helpful getting me back in.
9 April 2026
Unprompted review
Reply from Certus
We are sorry to hear you hit a snag, but glad to hear that our team was able to help get you back on track!
raen is goated
Raen helped me out a lot when it came to my confusion with the course and the driving. Overall its a good course.
7 April 2026
Unprompted review
Reply from Certus
We're so glad to hear that! Thanks for sharing!
Quick, easy and helpful
Esra was very helpful in getting my problem solved quickly.
7 April 2026
Unprompted review
Reply from Certus
Fantastic to hear, thanks for letting us know!
Liz did a great job!
Liz did a great job explaining and solving my problem.
7 April 2026
Unprompted review
Reply from Certus
Thank you for sharing your feedback, we appreciate it!
Very helpful!
Jill was very helpful and fast at answering my question. I wanted to make sur that I could stop my course and come back later to finish it. Jill was very nice and made sure that I knew the correct answer.
5 April 2026
Unprompted review
Reply from Certus
Thanks! We appreciate your feedback!
Easy to contact and got service right…
Easy to contact and got service right away from a very nice representative named Liz.
6 April 2026
Unprompted review
Reply from Certus
We're happy to hear that, thanks for letting us know!
Great customer service response time
I got locked out of my course and Antonette IMMEDIATELY assisted me with my problem.
6 April 2026
Unprompted review
Reply from Certus
We're glad to hear our team was able to help get you back on track!
Reply from Certus
Thanks for letting us know!
Jill made it a fantastic experience…
Jill made it a fantastic experience especially since the problem was an oversight on my part. My course had expired and Jill was able to get me set up with a new expiration date without my having to pay for a new course. She made it quick and easy! This and reasons like this is why I consistently stick with this company and will continue to do so. Thank you Jill!
3 April 2026
Unprompted review
Reply from Certus
Thank you for the detailed feedback! We are glad that our team could help support you.
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