Century Travel Reviews 

317
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report an excellent experience, highlighting the professional and outstanding service received from start to finish. Reviewers frequently commend the staff for being exceptionally helpful, knowledgeable, and going the extra mile to ensure a smooth experience. Many people appreciate the seamless booking process and the meticulous organization of their holidays, including flights, transfers, and accommodations. However, some people mentioned experiencing uncomfortable flights with limited seat choice or facing unexpected flight delays and changes. A few other people also felt that some accommodations were basic, had noise issues, or were replacements for advertised options with expensive additional costs like breakfast.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing gratitude for the excellent travel... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing their intent to book future trips... See more

Booking process

Reviewers mention positive feedback about the booking process, consistently describing it as excellent, easy,... See more

Location

People report ambiguous experiences with location, with some finding hotels well-situated for sightseeing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Starting with Christina our “advisor” her services and approach are far beyond excellent. She was there everytime i wanted to ask or clarify something i needed. Its the second time she deals with... See more

Rated 5 out of 5 stars

I found Century Travel to be excellent. They provided me with a professional service from start to finish. Emails are responded to promptly and they went above and beyond to tailor my holiday exactly... See more

Rated 5 out of 5 stars

Intrepid tour of Saudi Arabia was great, perfect, interesting and with a great group of ladies. The return journey LHR-MAD-SJU was comfortable for tourist class and I could choose seats. ON THE OTHER... See more

Rated 5 out of 5 stars

Thank you Zoe and the team for organising our superb holiday in Shri Lanka. Everything went perfectly and the two Shangri La hotels we stayed in were superb. A special thanks for arranging wheelchair... See more


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Tour Operator

Written by the company

The Only Cruise Specialists in Cyprus & The Ultimate Concierge Travel Specialist for clients Worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

317 reviews

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No recent history of asking for reviews

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4.7

All reviews

(317)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Everything was very well planned and we were kept informed about our holiday. We have used Century Travel before and they really do make it so easy for us. Will be booking through them again for our next adventure. Thank you.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

USA family holiday …

I booked our flights to the US with century travel. We had the most amazing time. And I needed assistance during our stay with extra luggage which the office helped and made our return more pleasant

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Marella Discovery 2 to Greek Islands

We went on Marella Discovery 2, one week cruise to Greek Islands. Ship was great, lovely cabin, good entertainment, delicious and plentiful food, wide range of activities on board. Every member of the crew was helpful, friendly, professional - special mention to Eric, Rai & Gidi for keeping our cabin spotless - nothing was too much. Century Travel kept us informed at every step and were helpful when we called for clarification on some points. Would highly recommend this cruise (our first but I hope not our last) and will definitely use Century Travel in the future.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

The organization of the cruise line Marella Limassol/ Marella Discovery 2

The organization of the cruise line Marella Limassol was very efficient.
The crew on the Marella Discovery 2 was sublime! Their service was, at any place/level, beyond expectation: very friendly, very efficient, well organized, good teamwork, helpful, always with a smile.
At our table in restaurant 47, their was the brilliant serving team of Benjie, Moh Moh and Ben; in our cabin-corridor there was the super caring team of Allan, Shurdab and Bangga. we couldn't have wished for more so client friendly service!
Their 'being there for us', the wonderful care of all the other crew members, the food, the organization and presentation of all the activities, the artists, the so professional theatre shows, it all made our stay on board unforgettable.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Have booked holidays three times and…

Have booked holidays three times and planning on a fourth for next year. Get a warm welcome in the office and timely responses to emails. All holidays were exactly what they were sold to us as, no surprises or disappointments. Wouldn’t hesitate to recommend Centuary Travel.

7 May 2025
Unprompted review
Rated 4 out of 5 stars

Dancing with professional dancers Ryan

Dancing with professional dancers Ryan. Made it great. Food was cold and so all the rooms for entertainment. Try to book cruise only because there was 150 off plus other things but only for package deals, not fair. Need excursions to be cheaper. Been to a place once need to travel somewhere

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Marbella cruise

Everything you expect from tui, just a pity two of the excursions were cancelled, and an island changed. Staff could not have been more helpful

7 May 2025
Unprompted review
Rated 4 out of 5 stars

Timely email information,

Timely email information,
Only negative comment was being required to pay our deposit to an individuals bank account and not a Century Travel account whch wasn't very professional

7 May 2025
Unprompted review
Century Travel logo

Reply from Century Travel

Thank you for your feedback. This was a temporary solution we offered to those people wanting to do a GBP bank transfer. Since last year we now have a business account for GBP transfers so you will have been given the information for your balance.

Rated 3 out of 5 stars

Mixed feelings.

Disliked how cold it was in most of the entertainment/bar areas. Disliked the huge queues on occasion the get into the 47 waiter service restaurant. Disliked Izmir because it was dirty and busy and particularly disliked Alanya where it was really expensive and we felt we were getting ripped off all the time. Loved the cabin team and the cleanliness of the ship. Loved that there was plenty to do on board.Liked there was plenty of places to eat on board. The holiday felt like Butlins on the sea.

7 May 2025
Unprompted review
Rated 4 out of 5 stars

Everything on board was very good

Everything on board was very good, the staff at restaurant 47 were excellent, particularly Yuri, Pradeep and Raven, all very attentive 10/10. Also Ben at the bar.
Was a little disappointed were unable to visit Kos, was one of the main reasons for choosing this trip.

Minor disappointment was lack of public toilets,

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Do Everything via Email to protect yourself

Having visited the offices and spoken to one of their representatives, we asked whether insurance was compulsory on the cruise we were considering. We were categorically told no. Later in the conversation we asked again and were told if we were sailing from the UK it would be mandatory, but it was not mandatory when sailing from Cyprus. Later we booked the cruise with Century via email and later discovered that the insurance was compulsory. The member of staff who had stated it wasn't compulsory denied the conversation. Another representative of Century said that it was advisable but that we could enter "dummy" information if we didn't want to take it out. I have kept the email so I can prove that what I have said is accurate. My advice is, if you are dealing with Century, do everything via email, otherwise they can deny what they have said and you have no physical proof. It's bad being given inaccurate information, but for them to suggest putting dummy information on a document is extremely unprofessional.

14 March 2025
Unprompted review
Century Travel logo

Reply from Century Travel

Thank you for your feedback. As discussed with you we have no record of this conversation and all of our paperwork does specify that it is the customer's responsibility to have the appropriate insurance. We hope that you enjoyed your holiday nonetheless.

Rated 5 out of 5 stars

Great people

The people that work for century travel are so helpful. They give you all the information that you need and help you every step of the way.
We asked for a balcony cabin and Sophie our travel expert, help us decide, she gave us great advice.
I had a problem with login to our information and Jill stepped me through the process.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

You can rely on Century Travel

Our whole trip was very well organized before even get at our destination. Katerina, travel agent, was really helpful during all the process, from the very first contact we had until the last days before our trip. From the accommodation to the transfers and the tickets we had very pleasant impressions.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

A great trip and a great ship

Above all the entire crew made us fell special and welcome very good entertainment, food, service and and the cabin stewards especially could not have been better. The Discovery 11 has just been refurbished and looks good we would say up there with the best of it's size which is about the same as the QM11 which we have also travelled on this compares favourably.

16 April 2025
Unprompted review

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