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See what reviewers are saying

Rated 1 out of 5 stars

Subscribed to top-tier model's SC through Fancentro at her request. There was limited content and the advertising for her 'fleshlight' product began on first day. Immediately after ad the 'chat' se... See more

Rated 1 out of 5 stars

Called to have a transaction on a CLOSED/DELEATED ACCOUNT rectified, still nobody has contacted me. Centrobill can certainly respond to reviews posted on this website, but cant handle the business of... See more

Company replied

Rated 1 out of 5 stars

Managed to track back some fraudulent transactions back to centrobill. Contacted them to advise and request my money be refunded and their response is all sales are final! Absolute joke. Avoid at... See more

Company replied

Rated 1 out of 5 stars

All I can say is be very careful buying anything from them they operate outside the United States that's why most of the banking systems decline your transactions. If I recall I believe they're out... See more

Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service

Information provided by various external sources

Before posting a review make sure you tried to get in touch with our customer support team using our website https://centrobill.com . Always quote order number and customer support ticket number in your review.


Contact info

1.2

Bad

TrustScore 1 out of 5

274 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Help With Cancelling Subscription

I would love it if you can help me out. Reviews say you are really responsive. I have made a free day subscription and have been charged 29.99 as a check card fees. However, I am not able to log in to the CentroBill website with my registered email to cancel the charge from going through. Will really appreciate it if you can cancel this subscription for me and ensure that the charge isn't sent through.

29 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Abishek,

Seems like indeed you provided different email to us during purchase. I've messaged you directly with the correct one that you used. Use it to log in to our self-care website centrohelp.com and do what you want.

Regards,
Centrobill Team

Rated 1 out of 5 stars

I can't cancel my subscription

I've been trying to log into centrobill with fancentro login details but it won't allow me and I want to cancel my subscription if you can contact me back on my email that would be lovely.

29 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Mohab,

Sure we will get back to you.

Regards,
Centrobill Team

Rated 1 out of 5 stars

I keep trying to contact them about…

I keep trying to contact them about them charging me 4 different times when my subscription actually never went through. One: I just wanted to try it and didn’t work. I don’t want it.
Two: I want my refund for the 4 times they charged me for 34 dollars.

27 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Alex,

As we have said previously, we haven't charged a single dollar from your card. We have received "Do not honor" reply from your bank for two attempts and blocked your 3rd attempt without even trying to process it through your bank.
There is just nothing we can refund. We believe your bank mistakenly reserved the funds, and our suggestion is that you should call them to clear this up.

Regards,
Centrobill Team

Rated 1 out of 5 stars

They are a fraud site

They are a fraud site . Their Influencers take money and don't do anything. I subscribed to Sophie Dee and I wasn't added back. And when I tried to contact bthem they said they only handle payments and they won't do anything. Don't put your money to waste.

26 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Fahad,

We are very sorry for the bad experience you've had with our service. Most often this happens when customers mistype their email or social media information though. We will reach out to you directly to figure out the details, and if it's indeed our fault we will immediately issue a full refund to you.

Regards,
Centrobill Team

Rated 5 out of 5 stars

Excellent service

I’ve had incorrect payment issues and fancentro was able to fix the problem instantly. They replied quickly to my concerns and I was very pleased with their professionalism. Will gladly continue doing business wit them.

24 June 2019
Unprompted review
Rated 1 out of 5 stars

It won’t let me cancel my Snapchat…

It won’t let me cancel my Snapchat subscription!!!

23 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Tristan,

It's as easy as going to centrohelp.com, logging in with your details and making a few clicks with your mouse.

Regards,
Centrobill Team

Rated 4 out of 5 stars

Solved.

Sir,
I’m unable to login into centrobill.com website to cancel my free trial subscription there. It keeps prompting error that email id not correct and that I should login from email used for purchase, which is not true, it is the email I registered and got confirmation from fancentro website through email, i have send them Screenshots also. I’ve mailed them couple of time but they have not responded. Waiting for email responce from them.

Issue resolved. Thank you guys😊
If only they are as responsive on emails as on trustpilot, Non of above misunderstanding took place. I’ve got refunded my payment successfully.

Zohaib

22 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Zohaib,

There are no successful payments made with the email you provided in your review. Chances are that you mistyped it and therefore now unable to log in to our website.
That's your mistake, but you blame us as fraudsters and submit a negative review - not a good way to seek for help.

Regards,
Centrobill Team

Rated 3 out of 5 stars

They won’t give me a refund

They won’t give me a refund, the model hasn’t added me in like 5 days I tried emailing and calling but nothing. Can you please help

18 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Caiden,

You have two subscriptions. The one that you are asking for a refund has been created only yesterday. The other one was created on 15th, and you haven't reported any issues about it. So please clarify - is ​yesterday's one really the one you've been waiting to be added for 5 days?

Lastly, we only see one email from you less than two hours ago, we just had not enough time to respond.

Regards,
Centrobill Team

Rated 1 out of 5 stars

I've been charged for my two persons…

I've been charged for my two persons free trial where I canceled it within a day

15 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Alvin,

There are indeed two free trials that were started and canceled within a day on 11th of June. And you were not charged for them.
However, on 13th and 15th you made two more purchases. These two were not free trials, and therefore you were charged instantly. If you want to check more details or have any questions about these purchases - please use our self-service website centrohelp.com

Regards,
Centrobill Team

Rated 2 out of 5 stars

Charged unnecessarily

I cancelled a few trials ages ago, and now I have had nearly £60 taken out of my account when I didn't purchase anything. I need a refund asap please help

15 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Alex,

You have signed up for 4 trials in April, and you canceled only two of them within the free trial period.
You canceled the other two, as per our data only on the 14th of June. Also, during the cancelation, you even specified that a price discount would make you stay.
Please use our self-service website centrohelp.com to apply for refunds. If the terms of service were not violated, you are eligible for full refunds if the service was not accessed.

Regards,
Centrobill Team ​

Rated 2 out of 5 stars

i cant cancel the subscription

i tried many times to cancel the subscription but it doesnt show me the clear option to cancel it! it tells me that when the subscription says "expires in" or "expired in" then it automatically cancels it at that date but it keeps automatically renewing it which makes it somehow unpossible for me to cancel! can you please fix it? if you can fix it without any complication i change the rating so please help me

10 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Ali,

Our website is just saying that your subscription will remain active until 2019-07-04, and then it will cancel automatically. You will not be charged ever again for this subscription.

Regards,
Centrobill Team

Rated 1 out of 5 stars

Is there any way I make sure I canceled…

Is there any way I make sure I canceled my membership so I won't be charged. And please remove my personal/card information? Please and thank you. I don't want things to get out of hand. One more thing I want a refund of $20 for bad service. It gave me a option to refund. If I refund it said I'll be block and unable to purchase anything. I'm fine by that. I just want my money back, membership to be canceled and remove my personal card information. Is there a guaranteed I won't be charge after my expired date from my cancellation. Can you check to see if my personal card information is deleted please? But you haven't answer my question can you make sure my card information is deleted please? Yes they were both on may 31 and it said it will take several days to transfer the $20 because of the time zone and the banks to get back I believe. So your saying is I won't be able to get my refund since my personal card information is removed? Or is it pending right now?

6 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Manuel,

Why don't you just do this all yourself using our self-service website, at any time, without even asking us or being asked anything? And change your review after that to reflect your true experience?

Honestly, it's more kind of blackmailing attempt than the review.

UPDATED: There is no need to worry. This website is the place where people post BAD reviews, it has nothing to do with reality, as happy customers have no motivation to post here.

UPDATE #2: Wasn't your $20 charge refunded and subscription canceled on May 30th?

UPDATE #3: I see that you have removed your card from our system, so we don't have it anymore.

Update #4: see update #3.

Update #5: Removing card information from our system does not block our ability to send you a refund. It's been long enough already, and refund must've been reflected in your statement. If not - give a call to your bank.

Regards,
Centrobill Team

Rated 1 out of 5 stars

Refund for 5 charges!

Hello,
I tried calling and cancelling a couple months ago and even had WF stop transfers but I continued to be charged and 5 new chargers just popped up, each of 29.99! Can i get assistance with a refund for these 5 chargers? this was fraudulent and should have been taken care of months ago.

Thanks!

6 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Y'all out there, Harry didn't try to use the centrohelp.com website to cancel his membership and/or apply for a refund.

Rated 1 out of 5 stars

Refund

The service that I got was terrible so I decided to unsubscribe to it. This service made it impossible. I hated it. Tried so many times to cancel and it’s like it wouldn’t load. Now they charged my card for $29.99. I want a refund.

3 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear Sol,

Unsubscribing or applying for a refund is as easy as visiting centrohelp.com and making a few clicks.
Would you still want any assistance, please provide your order reference number.

Regards,
Centrobill Team

Rated 1 out of 5 stars

Impossible to cancel a recurring…

Impossible to cancel a recurring subscription which was cancelled immediately. So far charged a total of £179.95. I am unable to contact the company. The website will not allow a response, it just keeps sending a login link which then takes you back to the login screen but no further.

3 June 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Dear JDM,

Your charges were processed via Epoch.com, so you should visit https://epoch.com/billing_support/contact?ref=bl for assistance with those charges.

Regards,
Centrobill Team

Rated 1 out of 5 stars

No notification for payments

You wont receive notifications when the payment goes through.

I unsubscribed from a payment 4 months ago. I did not realize it was a double subscription and since I didn't receive a payment notification, I had no idea I was losing 20 dollars every month for the last 3 months. Very unreliable, I recommend check your bank to see if you have any extra payments with the company. If there is cancel right away.

ps. they don't always reply when you ask them directly.

30 May 2019
Unprompted review
Centrobill  logo

Reply from Centrobill

Hi Akhil,

We apologize for the unpleasant experience that you had with our company. Could you please kindly provide your order reference number, so that we could investigate our past communications and find out where it went wrong?

Regards,
Centrobill Team

Rated 5 out of 5 stars

I was honestly worried about using…

I was honestly worried about using Centrobill because of the bad reviews others have given them. I requested a refund from them due to my purchase not working out and I was at one point fairly sure I wasn't gonna get my money back. But I'm very pleased to say I got my refund. Centrobill said I would and I did. When I asked for a refund I got an immediate response saying it will be returned to my card. And I got it 3 days later. Their site is easy to use, everything works and the charges go through without issue. Also I send several messages and they replied to all of them everyday. The only complaint I have is that the their responses all felt rather generic. Like they were reading from a script and personally didn't find it extremely reassuring. Other than that is was good service, I got my money back. Wasn't charged again, well I haven't been charged again and they said I wouldn't and currently I trust Centrobill and in my opinion everybody should give them a try at least once.

28 May 2019
Unprompted review

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