Centre for Surgery Reviews 

I had my breast augmentation and mastoplexy today with Dr Ertan Erel who was amazing, he is a very talented surgeon. I am at home on the same day and don't feel in as much pain as I thought that I would just a little sore. I must also give well deserved praise to everyone and I wish that I took all of their names now. The anaesthetist was exceptional as he explained everything to me beforehand and gave me the correct amount of drugs so I felt no sickness afterwards. The nurses and Sophie who did my pre-op stuff who looked after me were also exceptional, I felt supported and taken care of from start to finish and they made sure that they were there to help me with everything that I needed. Even the lovely lady at reception allowed my Mum to wait for me in the waiting area and gave her updates. Honestly if you are going to book with anyone I would 100% book with Centre for surgery and Dr Erel, I know that everyone's experience will be different but you are in good hands here. Also the patient co-ordinator Lidia answered any questions that I had beforehand and was always on hand, helpful and a pleasure to deal with.

Unprofessional and awful experience. Was hoping to get some scar revision treatment and the incompetence of the operating/coordinating team (Nikki Kaur, Carolyn, Lauren) led to me getting sent home the day of my procedure, wasting my time and the medical team's time.

Please avoid this clinic at all costs!

1. Scheduling incompetence:
After a great consultation with the surgeon on Feb 1, I was ready to schedule a date and pay the entire amount up front, but it took 4 weeks for Lauren and Carolyn to book my procedure.

2. Poor customer service:
During the 4 weeks, Lauren took up to 2 weeks to respond to my messages (Feb 8 to 23), Carolyn called me Feb 23 assuring me she would resolve the situation by Feb 25 and I never heard back from her to this dat. I had to call them multiple times. See screenshot of my Whatsapp conversation with Lauren.

3. Lack of preparation/planning:
When I arrived for my botox session to freeze my scar area before the procedure, the nurse was not briefed by Lauren or Carolyn on where to administer the botox and had to call the surgeon directly to find out what to do, which wasted over 45 minutes.

4. Failed to prepare me for my procedure:
The day of my procedure, after I had put on the surgical gown, the surgeon checked the area and told me that the botox had not been fully effective and therefore he could not operate. My first thought was, "Why did no one check the effectiveness of the botox BEFORE my surgery date and waste everyone's time and energy?" Nikki (manager) then came down and suggested I 1) come in to do another botox session, then 2) 7-10 days after come to check the botox worked, then 3) have the procedure... But why was this 3-step process not done in the first place!?

I sent an email to the COO (Michael Smith-Hardy) and the manager (Nikki) outlining everything above to ensure this does not happen to any future patients and get a refund. Nikki called me 2 weeks later to ask when I wanted to reschedule my procedure... I thought she was joking... No apology or explanation for anything above!

This is a review for the Senior Patient Coordinator of the clinic (not sure I can share his name): He forgot to reply to my email regarding request for an urgent appointment due to issues in his private life and after that dropped the ball for the 2nd time when there were no immediate appointments available and he did not try to arrange such seeing that the delay was due to his negligence! I work long hours and I rely on emails rather than phone calls which I cannot pick up. I felt very shocked by this front-line service and decided against using the Centre for Surgery purely based on my experience with the Coordinator. The sad thing is that the Doctors will not even know about this case and probably nothing will be done to better the service.

Centre for Surgery, is such an amazing place, I spent so long researching, reviewing, checking and meeting all different possibilities and I'm so pleased that I decided to go with centre for Surgery.

My surgeon was Dr Erel, he went completely above and beyond to help me, make sure I was comfortable and at ease. I had my procedure under a local anaesthetic and was quite nervous but I was reassured and kept upto date through out. There was also someone sitting by my side the entire time to make sure I was OK.

My patient coordinator was Lidia and she too was amazing, she was on call whenever I needed her even on her day off!

I'm am over the moon with my results and couldn't be happier. I can't fault this centre or their staff in the slightest. They are perfect. Thank you so much.

Please please please do not use this company!! If I could give them less than one star I would!

I came to centre for surgery after a bad experience with a previous company. After being promised the world I couldn’t be more disgusted with them!

Less than 1 week before my surgery after all travel arrangements had been made i received a call to advise the surgery would be moved to another clinic. Despite being promised my costs for this would be refunded they still haven’t been refunded 4 months after surgery.

Surgery itself went fine - I was advised to keep an eye out for “minor leaking” but be mindful of pure red blood. Less than 4 hours after the surgery I woke up POURING fresh red blood everywhere.

It was all over our bathtub, hotel room, and was pumping out pooling at the bottom of the tub. I tried to call the company and surprise surprise no one answered and the surgeon wasn’t answering his mobile number he provided me with.

The blood loss became so extensive I needed to call an ambulance who rushed me straight to the ED department to see a plastic surgeon.

After a 15 hour wait at ED that I felt awful for! This was a private procedure and should have been able to be dealt with through the company! An NHS plastic surgeon examined me to find the wound had been left open to much and was causing excessive blood loss.

After being stitched back up by the NHS I headed home and called the company who showed no compassion or care. They advised me they spoke to the surgeon who “wasn’t concerned” and they sent me home.

One week later I was seen by the nurse. This is the ONLY appointment I’ve had since! I’m 4 months post op and haven’t seen my surgeon once!!!

Despite advising the dates I can do the company continually offer inappropriate appointments and lack communication skills. After finally getting to my tether with them I finally asked for their legal department to start legal proceedings and I’m being constantly ignored.

I’m now stuck in a long legal battle against this company for a second time having just completed with my first company.

I would highly discourage anyone from thinking about using this company! There prices may be reasonable but trust me from now on I’d rather pay £12K to have a PROPER service than £4K for this atrocious after care!!

I had my tummy tuck surgery on November 19th 2021. And it has been an AMAZING experience I cannot thank Centre for Surgery enough!!…my surgeon was Dr Omar Tillo and he was amazing cannot fault him at all…incredibly talented man …i honestly had my doubts regarding my expectations as I lost 11stone and left with massive loose skin around my tummy but I must say he did an incredible job on me and exceeded my expectations by far!…my confidence has increased drastically.
Mr Omar Tillo answered all my questions and kept me informed pre and post procedure…I would HIGHLY recommend centre for surgery absolutely amazing service from admin to the medical team.
Thank you so much

My experience with Centre for Surgery has been 5 star right from my very first telephone consultation! I had hairline lowering surgery performed by Dr Ertan Erel, a procedure that was extremely personal to me. All the staff and Dr Erel himself were so kind, compassionate and patient with me, taking the time to get to know me and build a good relationship. During my first face to face consultation with Dr Erel he took the time to hear all my reasons behind opting for this surgery and the result I wanted to achieve. He talked me through the whole procedure and set realistic expectations with me. We discussed exactly what would be expected before, during and after surgery and he made me feel completely individual. After meeting with Dr Erel I knew he was the right surgeon for me, he didn’t over promise expectations and he really listen to everything I had to say. So I decided to go ahead with the procedure. I had many check up calls from consultants leading up to my surgery, everyone was so caring and thorough and couldn’t do enough to help me in preparation. On the day of surgery I was extremely anxious, all the nurses, anaesthetics, doctors did all they could to calm my nerves and keep me company during the wait, they literally held my hand right up until my operation. Everyone introduced themselves to me and I got to know the whole team on a first name basis. Dr Erel had hoped we might be able to lower my hairline by 2cms, and at a real push, 2.5cm. Well he managed to lower it by an amazing 2.3cm and it is absolutely perfect! Any more and I would have ended up looking out of proportion. I am so glad I listened to all his expert advice and trusted him to do this procedure. It has already changed my life! I am just 3 weeks post op and the results are incredible. The whole team still continue their 5 star service even now. I have had numerous check up calls and the whole team have taken the time to get to know me on a personal level during this journey. I cannot recommended Centre for Surgery enough. I have previously had surgery with another practice and their level of service and communication was shocking and impersonal compared to Centre for Surgery. I cannot thank the staff there enough, from the bottom of my heart, and Dr Erel.

I had breast enlargement at Centre for Surgery and I'm now about 5 months post op. I'm extremely pleased with the result, they're exactly what I wanted and look brilliant. From start to finish the surgeon explained how the whole process would work and put me at ease. The staff at Centre for Surgery were amazing and I'm so glad I went there. I was made to feel very relaxed on the day of my op and the theatre staff were brilliant. Big thank you to Lidia for arranging everything and answering all my questions. Lastly a massive thank you to Dr Alberto I'm absolutely thrilled with the result.

My breast implants had been in for well over 15 years and were starting to develop capsular contracture so I had them removed and replaced by Mr Tillo. The level of care from the whole team has been truly exemplary and the results are just what I hoped for.

Mr Tillo was very thorough at consultation and took time to explain all the risks and complications of surgery. The nursing staff were all very friendly and reassuring and I was looked after so well both before and after surgery. Special thanks to Dr Harish the anaesthetist who was aware of my history of developing sickness after surgery as I had such a bad experience last time. I woke up feeling relaxed and with no sickness or pain. I was also sent home with a prescription for painkillers and antibiotics and was called regularly in the days following the surgery. I would recommend Centre for Surgery and Mr Tillo for any kind of breast surgery as I had such a positive experience.

Absolutely incredible experience with Centre for Surgery! Truly could not be happier. From the first phone call with Lidia, my coordinator, I felt at ease. Calm, warm and informative. Lidia took me through each step. My consultantatiin with Mr Ertan Erel was again full of information, and the confidence was built at that point. I knew I wanted Mr Erel to perform my Abdominoplasty. Dec 6th I had Surgery and the team at the Watford Clinic was amazing. The welcome from Micheal was warm & reassuring. I then met my lovely nurse for the day, who made me feel I was in good hands . (Apologies can't recall her name; she is Turkish) I then met with the anaesthetist. Once again, I was taken through each step of the procedure and felt calmer at the approaching Surgery.
Time to meet Mr Erel who took photos of the apron I was about to loose. He was so kind & caring & once again explained everything.
Then on to the Surgery.. three hours later I was in the recovery room with the most caring Shahab. His voice was so calmimg. Just what you need waking up to the unknown. He made sure I was comfortable and had no pain.
Aftercare was equally amazing with the lovely Carrie & Sophie. Always at the end of the phone. Never once did I feel I was an inconvenience when calling.
I could continue writing this review as there are so many positive reasons to recommend CFS.
I'm six weeks PO and can honestly say I am blown away with my results.
Photos are available on request to see for yourselves.
Thank you to each and everyone one of the team . As caregivers, you are outstanding. Keep up the amazing work.

I recently underwent breast augmentation with uplift at CFS after nearly a decade of indecision. I finally took the plunge to go ahead with surgery and I couldn’t be happier that I went with Centre for Surgery. Caroline helped me make my decision to go ahead with surgery in which I felt informed and supported not under any pressure whatsoever. Dr Tillo carried out my procedure, and has given me back what I didn’t think was possible after breastfeeding three children. I’m very happy with the results and have grown in confidence. Sophie the nurse has supported me after my surgery and has made me feel very cared for. Thank you to all the team at Centre for Surgery. I can’t recommend them enough.

I was very impressed with the level of care given by the nurses and surgeon. I felt at ease throughout the whole process and it was really nice to have a phone call the following day after surgery to make sure that I was ok. Thank you!

I had boob job with centre for surgery back in October, I went up two sizes.
From the minute I walked in I felt welcomed they was really good with me and the after care was amazing.
The scarring looking amazing people have not noticed I’ve had them done.
So thank you guys for everything, you have boosted my self-confidence again.

I have had a great experience with the whole team at centre for surgery. It was my first cosmetic procedure and I had a lot of questions but the nurses and my surgeon Dr Ertan Erel were happy to answer all of them and put me completely at ease. Right from my very first consultation I have felt listened to and cared about, not just like a walking £ that other consultations had left me feeling like! My breast augmentation procedure couldn’t have gone more smoothly and within the first week of having it done, the nurses regularly called to see how I was doing and answer any concerns I had which was a really nice touch. The aftercare has been amazing and I am so so happy with the result. Thank you so much :)

I had a breast lift and reduction performed by Dr Alfie and I’m absolutely in love with the result. I felt really taken care of on the day of the procedure by Dr Alfie and the nursing team, and the whole thing went really smoothly. The staff are so kind and helpful; my patient coordinator Rebecca was always there for me when I needed her and she made the whole process really easy. The only reason I gave a 4 star review is because every one of my appointments (consultation, procedure, aftercare checkups) were all rescheduled, either the day or the location. I had to change my travel plans a lot and it became quite inconvenient. That said, this was the only flaw and I’m really happy I chose Centre for Surgery.

Done my breast augmentation in October! Team is 10/10
enjoyed the experience and the result. Truly recommend!

Simply Perfect!!!

I have had an areola reduction with Dr. Tillo and I am over the moon with the results. The entire team is simply amazing from the support staff to the nurses and the doctors - everyone generally cares and is happy to help. Big shout out to my patient coordinator Lidia, who has not only answered all my questions but also has been patiently assisting with any queries throughout. Thank you to the entire team - I will definitely be back!!

Recently had my consultation which was extremely helpful and put me at ease. I look forward to booking my procedure knowing I’ve come to the right place and I’ll be later looked after by the best team with the results I expect. Xx

I had a truly wonderful experience. From the consultation to the surgery itself and post care, I received the best care.
I was very nervous on the day of my surgery and everyone was amazing at keeping my calm and comfortable.
A very special mention to the reception team! Each time I arrived they were always so welcoming and friendly.

I had a bra line back lift with liposuction, 2 weeks ago, and OMG, I already feel/see the difference. My pain was almost gone (which wasn’t bad at all) by the 3rd day, I am more or less back to normal. The only down side was not being able to shower when you’re used to having 2 showers a day.
Dr Tillo, is a Angel in disguise, with a genuinely exceptionally warm honest caring bedside manner and didn’t make me feel so disgusted with my body Which I have been for many years. Dr Tillo was very honest at my 2 consultations, I went in thinking that low and behold cosmetic surgery will give me a body to die for, but Mr Tillo took the time to explain that surgery all depends on the skeletal and body structure and surgery will give a more defined and pleasing contoured body, which I greatly appreciated the honesty.
I don’t have the words to describe how happy I am with the results already. The team at the C/S are amazing, they really are the most compassionate caring team and really make you feel at ease and treat you as a VIP.
To all out there who are contemplating having surgery I would definitely recommend Centre for Surgery, I researched quite a lot of clinics and C/S came top and the best choice I made.
Thank you Omar, and the whole team.🙏🏼 🥰