Centre for Surgery Reviews 245

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making every interaction pleasant and reassuring. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial consultations to aftercare. Reviewers are particularly impressed with the quality of care, the expertise of the doctors, and the smooth user experience throughout their journey. However, some customers also noted issues with communication regarding procedures, mentioning that vital information was not always shared promptly or clearly. A few people also felt that their specific needs were not fully addressed during consultations, leading to dissatisfaction with the proposed treatment plans.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the kindness,... See more

Service

People report positive experiences with the service. Many customers praise the thorough consultations, quick... See more

Customer service

Consumers find customer service to be positive. Many reviewers report feeling comfortable, listened to, and... See more

Quality

Users describe positive interactions with quality. Customers are highly satisfied with the aesthetic results... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe their experience as very... See more

Based on these reviews

Rated 5 out of 5 stars

I had abdominal & flanks vaser liposuction done by Dr Shiatis to remove some stubborn fat pockets, very happy with results! Dr Shiatis provided all information I needed and made suggestion on the app... See more

Company replied

Rated 5 out of 5 stars

I had my surgery with Dr S Vlachos. The results of which I wasn’t even expecting my self - after only 4 weeks it barely looks like I had surgery. It’s crazy, the talent and skill of him and the team... See more

Company replied

Rated 5 out of 5 stars

Amazing experience! With Amazing Results! The whole team was supportive from start to finish, Dr Lara De Luca was my surgeon and has changed my life and confidence, such an amazing lady, I would highl... See more

Company replied

Rated 5 out of 5 stars

This is my second review for Centre for Surgery and once again, I'm compelled to express my appreciation. From the warmth and professionalism of their staff to the ease of online consultations... See more

Company replied


Company details

  1. Plastic Surgery Clinic

Written by the company

Centre for Surgery is a leading cosmetic surgery clinic in London, UK. We provide the full range of surgical and non-surgical treatments. All cosmetic surgeons are on the GMC specialist register for plastic surgery. We are well known as a centre of excellence for rhinoplasty, breast augmentation and liposuction. Our treatment philosophy is based on having the mostly highly skilled practitioners using tried and tested techniques to ensure safe outcomes for all our patients. We offer a wide range of flexible finance options. Our flagship location at 95-97 Baker Street, in the heart of  London's medical district is a centre of excellence for day case cosmetic surgery. Patient experience is at the very centre of everything we do. We thought long and hard about how to deliver cosmetic procedures in the safest and most effective manner possible. Our mantra has always been about ‘putting patients first’. At Centre for Surgery, we are committed to day surgery, where patients are able to have their procedure and be safely discharged into the comfort of their own home later that same day. Published medical research consistently demonstrates that patients who choose to have their procedure as a day case have much better outcomes with a reduced risk profile. Our operating theatres are state of the art and are fully equipped with the latest equipment which match anything to be found in a much larger university hospital. Of course, the facilities and equipment are only one part of delivering a first class end to end service for patients. Our biggest asset is our people. We pride ourselves on carefully handpicking all our clinical staff and our nurses are highly skilled in all aspects of the patient journey. Many of our nurses have worked with us for a number of years and love the strong family-like culture that has flourished over time. Many previous patients tell us how they felt so well cared for as if looking after a member of one's family. Having a cosmetic procedure can potentially be a nerve-wracking experience. From the moment you arrive for your procedure, our nurses will do their utmost to keep you comfortable, relaxed and well-informed. Equally important as your care on the day of your procedure is the aftercare. We are well known for our proactive approach to postoperative care. It is better for patients to be assessed regularly to ensure healing is occurring as planned. Regular post-operative check-ups provide an ideal opportunity for the early recognition of concerns which are better managed when identified early.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

245 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Highly recommend

So happy with my results by Dr Tamsin but also the energy when I come into the clinic.
I’ve been to her for both surgical and non-surgical procedures and wouldn’t go to another clinic.
Everybody is always so helpful over the phone and when I come in

24 May 2024
Unprompted review
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Reply from Centre for Surgery

Dear Patient, Thank you for your valued feedback. We are delighted to hear that you have had a positive experience with us at CFS, and we look forward to welcoming you back to the clinic very soon. Regards, CFS Team

Rated 1 out of 5 stars

Consultant didn't show up

Saw the reviews on here and was a little hesitant but went ahead and thought I'd see for myself. I booked for an online consultation with Dr David. I waited on the call for 45 minutes before giving up. Then received an email to say he'd just joined. I can't trust a place to give surgery when the consultants don't bother to turn up to initial appointments. I'm planning to go elsewhere.

23 May 2024
Unprompted review
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Reply from Centre for Surgery

Dear Harry, Thank you for your valued feedback. We are saddened to hear that your experience with us has not been satisfactory thus far. We have experienced a technical error with our virtual consulting system which has now been rectified. We always aim to achieve the highest standard of patient experience and care. We want to rectify this for you. Kind Regards, CFS Team

Rated 5 out of 5 stars

Massive thanks to Mr Qiang Kwong and Nikesh

I contacted CFS a few months ago online as a
Last resort before I was about to give up due to fielding for help locally but getting nowhere. I submitted an enquiry online and I was contacted following day by Nikesh and after some doubts my end as to if issue could be sorted he forwarded some photos to the surgeon Mr Qiang Kwong. Mr Kwong reviewed the photos and I was told the issue could be improved and made my way to London. Mr Kwong spent a good hour may be more with me over the time and was very clear he could help but only to a certain extent it was more complex and was in part a psychological issue, he was impartial and gave me all options. I left feeling better about myself and decided I would not carry on with surgery. Both me and my wife were impressed with Mr Kwong and really trusted and valued his opinion. He even had time to discuss football there was no rush. After a week of thinking I decided a Uturn and discussed with my wife I would not want anyone else doing this surgery other than Mr Kwong. So it was now or never. So I went for it and what a decision better than expected only a week post surgery great result so far better than I thought minimal bruises or swelling. So grateful to Mr Kwong who I would say is so down to earth for a man in his position very human. And thanks to Nikesh for all the emails he had to put up with. There were some service issues elsewhere but life is. Theatre Leads was also very friendly on follow up appointment. Overall top quality surgeon, practice manager and team at CFS. I am so grateful

26 April 2024
Unprompted review
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Reply from Centre for Surgery

Dear Patient, Thank you for your valued feedback. We are delighted to hear that you have had a positive experience with us at CFS, and we look forward to welcoming you back to the clinic very soon. Regards, CFS Team

Rated 1 out of 5 stars

26 days to reply to an initial contact query.

Telephoned on Apr 03 2024 to discuss an appointment for a verruca removal. Waited on hold for 16 mins, then hung up.

I then completed an online contact form - again Apr 03 2024.

26 days [sic] later on April 29 2024 - yes, Apr 29 - I get an email from the designated patient coordinator stating 'I did try to call but could not get through.'
The number I left is for a very limited range of calls - medical, HMRC, legal etc. and gets ca. 2 calls a week. Easy to trace missed calls. NO VOICE MESSAGES left. One can ruminate and draw one's own conclusions.

Beggars belief. Given that this was the response to an enquiry, it does set the stage for one's personal stance as to the professionalism and credibility of other aspects of their services. Hence, rather understandably, I searched for and found an alternative practitioner - who miraculously got back to me within 24 HOURS instead of 26 DAYS.

7 May 2024
Unprompted review
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Reply from Centre for Surgery

Dear David,

Thank you for sharing your feedback with us.

We are saddened to hear you have not had a good experience with us at Centre for Surgery.

We take this feedback very seriously, please be assured that we will be carrying out a full investigation into the concerns you have raised and will contact you accordingly.

Thank you for your patience

Kind Regards,
CFS Team

Rated 5 out of 5 stars

My experience with Centre for Surgery…

My experience with Centre for Surgery was unreal! From start to finish they were all so lovely and helpful! I had mummy makeover surgery with Dr Tillo (who is absolutely amazing!) which consisted of breast uplift, tummy tuck and lipo. I am absolutely over the moon with my results, I am now 100% body confident for the first time in my whole life! Every single staff member is so supportive and genuinely caring, I couldn’t have asked for a better experience! I would 100% recommend Centre for Surgery to anyone considering any procedure and if I ever have anything else done, I know where I’ll be going!

5 July 2023
Unprompted review
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Reply from Centre for Surgery

Dear Patient, Thank you for your valued feedback. We are delighted to hear that you have had a positive experience with us at CFS, and we look forward to welcoming you back to the clinic very soon. Regards, CFS Team

Rated 5 out of 5 stars

Centre for Surgery are my heros...

Centre for Surgery are my heros...

I'm sure like a lot of people Surgery can be life changing or at least enhancing and that's why we make the choice to get Surgery.

Perhaps my situation is a bit different than some in that I needed Surgery for medical reasons. In my 30s I was diagnosed with arthritis, hypermobility syndrome and degenerative disc disease as well as having autoimmune issues. I made sure to lose the weight and try to stay as mobile as possible. My shape is such that after the weight loss I still had what I called an apron. A pouch of fat and skin that hung right around the areas I have the most pain and degeneration on my lower front abdomin and hips. No amount of weight loss would get rid of it so I knew in order to help myself I needed Surgery.

I enquired at a few places but due to complex health conditions most wouldn't have considered me a viable patient as with additional health concerns there needs to be a higher level of investigation and skill for which most were unwilling to take on.

However, Centre for Surgery did not shy away from my additional needs, understanding that this was potentially a moment to really help someone lead a better life and maintain mobility.

Dr Sinha was professional to the core, asking all of the difficult questions and making sure he had the dream team of surgical care and expertise before proceeding.

I understand that a lot of people just want to look better and I whole heartedly embrace every one's choices but this was my first Surgery ever and I needed it and was very nervous.

The team were there every step of the way. When I say the team, I mean everyone from Dr Sinha himself to front of house.... everyone.

I've waited several months to review because I wanted to explain the full impact the abdominoplasty has had on my conditions.

I'm on a lot of medication and have had to step up to higher doses for pain management in past just to go for walks. So nearly 6 months later I can go for walks without additional medication. It's actually a huge win for anyone who has my conditions. Yes, I also look slimmer, clothes fit better but for me the life change has been the ability and freedom of a gentle walk without the concern of bringing pain medication with me and I truly feel that because of this I will be able to maintain my mobility level for much longer than initially estimated by my physiotherapist.

Centre for Surgery and everyone there are for sure my dream team, especially the ones who reached out to check in on my post op (you foxy ladies know who you are)

Thank you seems to little a response for the benefit to my health this Surgery has allowed but I say it with the utmost sincerity.

Thank you Centre for Surgery, Dr Sinha and the whole dream team!!!

7 July 2023
Unprompted review
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Reply from Centre for Surgery

Dear Lu,

Thank you for taking the time to leave us such a positive review of your experience! We are pleased to hear that we have managed to exceed your expectations both pre and post-operatively.

We pride ourselves on our thorough consultations and extensive aftercare and we're glad we were able to support you throughout your journey with us.

We will be sure to pass on your incredibly kind comments to the rest of the team here at CFS and we look forward to seeing you back in the clinic soon.

Best wishes,

Rated 5 out of 5 stars

One million stars for Centre for Surgery

If I could give Centre for Surgery a million stars I would! The whole process from the phone call, consultation and surgery itself was absolutely seamless and couldn’t gone better.

Coming from someone with a severe needle phobia and not feeling comfortable in a medical setting I felt so comfortable from start to finish. I had an Otoplasty with Dr Michail Vourvachis today and yet I don’t feel any pain and feel like my normal self. All the nurses, reception team and the anaesthetists were so kind, caring and attentive especially given that I was so so nervous.

Dr Michail Vourvachis truly is a one of a kind surgeon, with incredible attention to detail and incredible at calming me down for my procedure. In my initial consultation he explained absolutely everything I needed to know that I had no questions as he had already answered them all. He is not only an expert in what he does but he is such a kind and caring person who will help put anyone at ease.

A huge shoutout to the nurses who were there by my side throughout the whole process. I was so anxious and yet they are all so kind and looked after me so well. And a massive shoutout to the anaesthetist who calmed me down and made me laugh. And thank you so much to the reception team for answering all my questions and being so kind and informative! I’m one of those people who are quite difficult to calm down when I’m anxious and yet everyone genuinely calmed me down and made me feel reassured and looked after. They really did go above and beyond!

I have my check up consultation next week but I couldn’t help to write a review immediately because of how perfect the whole process has been. I’ve had other consultations previously from Harley Street and nothing has come close to how incredible the whole team are here.

If anyone is doing their research into where to have surgery I will recommend Centre for Surgery immediately. I felt like I was in such safe hands. Thank you all so much I am so grateful!

12 December 2023
Unprompted review
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Reply from Centre for Surgery

Dear Patient,

Thank you for your 5 star review!

We're so glad to hear that you felt supported throughout your journey with us. We really appreciate your kind words and the recommendation of our clinic.

We hope you're enjoying your results!

Best wishes,

Rated 5 out of 5 stars

Very professional …

From the consultation onwards the duty of care has been 1st class. My father was nervous about the surgery but his fears were put at ease by the surgeon performing the procedure as regards to everything involved and we left satisfied that this was the right place. All the staff are great and very caring. I would recommend Centre for Surgery to anyone who needs help with any issues. Very professional and a duty of care second to none very happy

10 October 2023
Unprompted review
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Reply from Centre for Surgery

Dear Hassan,

Thank you for taking the time to leave us this very kind review.

We are very pleased to hear that you and your father had a positive experience with us at CFS.

We wish you and your father a Happy New Year.

Thank you for choosing CFS

Best Wishes,

Rated 1 out of 5 stars

Paid £100 for a consultancy and nothing

Paid £100 for a consultancy and was told I need to go on a diet ! Complete waste of money and time getting into London. Feel ripped off ! Sorry
Appointment was about 45min late as well. Got there for 3pm and went in for 3.45pm. Stay well clear

20 September 2023
Unprompted review
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Reply from Centre for Surgery

Dear Andrew,

Thank you for taking the time to leave us feedback.

We are saddened to hear you are not pleased with your consultation.

We have attempted to contact you to discuss this.

We hope to hear from you shortly.

Kind Regards,

Centre for Surgery Team

Rated 2 out of 5 stars

Booked 5 sessions for my wife to remove…

Booked 5 sessions for my wife to remove bags under the eyelids and the 1st one was a young lady using their laser type machine and the next 4 a different lady.
In short my wife paid £1725 for 5 sessions and wit all the pain of scorching on the eyelids every time and after that nothing happened.
Think this was gimmick for the firm to take people money.

29 June 2023
Unprompted review
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Reply from Centre for Surgery

Dear Ezra,

Thank you for taking the time to leave us feedback.

We take this matter very seriously.
We have attempted to contact you to discuss your wife's results.

We hope to hear from you shortly.

Kind Regards,

Centre for Surgery Team

Rated 5 out of 5 stars

Amazing, professional and caring service

I had a laceration on my nose that left a bumpy scar, so I had scar revision done with centre for surgery. From the first person I dealt with, all the way to the last person provided excellent and caring service. I had endless questions and they always answered honestly and patiently. They analysed my situation and allocated me a surgeon Dr Jabir and I honestly could not have asked for a better surgeon. His experience and vision gave me results that exceeded my expectation. I never thought I would look like this again. The after care team, the nurses, the receptionist throughout showed compassion which is much needed at a time like this. I 100% recommend Centre for Surgery and am a very very happy client.
Thank you once again.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

I could not recommend the Centre for…

I could not recommend the Centre for Surgery more highly. I was extremely anxious about seeking surgery for a personal issue and I can honestly say that from the moment I booked a consultation my worries went away. CFS completely looked after me throughout the whole process and I really was not expecting the level of dedication and perfectionism that went into everything. The team really are all so lovely which made the whole experience so much easier.

Dr Dimitriadi is an exceptional surgeon and I only wish I had gone to see her sooner. She put me totally at ease from the moment I met her. Not only is she an extremely talented and experienced surgeon but she is also kind which also made the surgery and whole experience much easier.

I would also like to single out two other team members who deserve acknowledgment for their kindness, empathy and positivity along the way. So thank you to Sophia and Nicola.

Thank you so much very grateful !

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazingly attentive

Incredible people! Attentive care! Genuinely welcoming and so informative about the procedure and a really incredible hospitality. I’m so glad to have shared my journey with them. I highly recommend.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

A superlative experience

In seeking Top Surgery, I had anticipated some difficult, possibly embarrassing conversations. As a non-binary person, my experience of the medical profession has not always been positive or understanding, so it was with some trepidation that I made contact with a number of clinics to enquire about the procedure.

Lidia at Centre for Surgery made the initial conversation not only straightforward, but comfortable and personable; she was understanding and well-informed - imbuing me with the confidence to book a consultation. She continued to provide excellent service throughout our contact for which I am extremely grateful.

The support from Mr. Sinha, my surgeon, was extraordinarily positive throughout. His person-centred perspective and non-judgemental, understanding approach to this procedure made me feel validated, and his exemplary skills created an excellent outcome. I cannot begin to recommend him highly enough.

My lead nurse practitioner, Nicola, who has been unfailingly professional, cordial and generous with her time and expertise; made the surgical after care and follow-up process a relaxed and comfortable one where I can honestly say that I looked forward to our virtual catch-ups.

My chaperone Sophia deserves a special mention. From our initial meeting, she became the friend I didn’t know I needed! I felt immediately at ease with her; Sophia’s outgoing, jovial and empathetic approach to her role meant that any sense of apprehension or anxiety regarding this process quickly dissipated. Thank you Sophia, and bless you for practising my pronouns!

I am not typically an effusive person, and in truth, rarely do I pen reviews. However, in this case I felt compelled to do so. My experience with Centre for Surgery and all of the team regarding my procedure has been exemplary. Thank you all so very much for what you have done for me.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing team at Centre for Surgery!

Thank you to Mr Ertan Erel for doing an amazing job with my Gynecomastia surgery. I am very pleased with the result so far and having a speedy recovery. The lovely team at Centre for Surgery were very welcoming and supportive on the day and post surgery. I definitely recommend Centre for Surgery to anyone.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience
I was very worried and scared about my appointment, but once I arrived. I was felt at ease and the staff were so lovely! I would recommend using especially if you are stuck on which surgery to go with for any procedure.

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Dr Tillo and the Centre for Surgery!

I can't recommend Centre for Surgery and my Surgeon Dr Tillo enough.

I had a BBL in March 2023 and it was the smoothest experience. From my very first consultation with Dr Tillo he outlined everything in detail so I knew exactly what to expect and really put me at ease! From then onwards Kerry and the Support team kept me fully informed and answered any questions I had.

On the day of my surgery I was greeted by the most lovely nurses who really took care of me. Everyone was so kind and the whole thing felt so quick I didn't have time to feel nervous!

I am so happy with my results - I can't believe my new body is mine! I haven't had any complications at all and for one of the worst spoken about surgeries where you hear all sorts of horror stories, it felt easy.

Thank you Dr Tillo for changing my life and for the amazing staff at the Centre for Surgery! xx

22 March 2023
Unprompted review
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Reply from Centre for Surgery

Dear Ell,

Thank you for taking the time to leave us such a positive review of your experience! We are pleased to hear that we have managed to exceed your expectations post-operatively.

We pride ourselves on our thorough consultations and extensive aftercare and we're glad we were able to support you throughout your surgery.

We will be sure to pass on your incredibly kind comments to the rest of the team here and we look forward to seeing you back in the clinic soon.

Regards,
CFS Team

Rated 5 out of 5 stars

Lidia

Lidia, who I have been dealing with regarding my son's operation has been absolutely amazing. With a helpful and professional manner from start to finish.
She swiftly dealt with all my enquiries and questions and was able to accommodate my sons needs. Communication was excellent.
I would not hesitate in using your service again.
Thank you for all your help it was very much appreciated. 5 stars plus and more 🌟

22 June 2023
Unprompted review
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Reply from Centre for Surgery

Dear Laura,

Thank you for your 5 star review!

We're so glad to hear that you found the process to be seamless with Lidia! We really appreciate the kind words and we thank you for choosing us!

Best wishes,

CFS Team

Rated 5 out of 5 stars

Great Results, amazing level of care and professionalism

I recently had double chin liposuction done by Dr Jabir. From the very beginning when I enquired, the service was impeccable. I was placed with Kerry who was very knowledgeable and was able to quote me prices and gave me a choice on whether I will need liposuction or face tite which is a little more expensive. When I went in for my consultation, DR Jabir was honest with me and went down the liposuction route which made me feel they weren't just after my money. The whole period waiting to get my surgery done, they kept in touch and gave me various bits of information. Then I got my surgery done and they did an amazing job! No one can tell what the difference is, but they can all see that I look so much better and I love that! It is so natural and I feel like I am looking back at myself again rather than a version of myself that was unconfident and overweight. I am so happy, I can't sing their praises enough. I will definitely be back to get some further work done as I have seen that they are a genuine and reputable surgery. I would definitely recommend! Thank you again Dr Jabir, Kerry, nurse Sara and all of the support team for everything

4 May 2023
Unprompted review
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Reply from Centre for Surgery

Dear

Thank you for taking the time to leave us such a positive review of your experience!

We are pleased to hear you had a seamless experience with Kerry!

We are thrilled that we have managed to exceed your expectations post-operatively.

We pride ourselves on our thorough consultations and extensive aftercare and we're glad we were able to support you throughout your surgery.

We are so pleased that you love your result!

We will be sure to pass on your incredibly kind comments to the rest of the team here and we look forward to seeing you back in the clinic soon.

Kind Regards,

CFS Team

Rated 4 out of 5 stars

Excellent care and surgery results

Dr. Erel and all Centre for Surgery staff I dealt with were extremely polite, helpful and professional. I had excellent care and am very pleased with the results of my septorhinoplasty. Thanks to all for a great experience!

18 January 2023
Unprompted review
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Reply from Centre for Surgery

Dear Samantha

Thank you for taking the time to leave us such a positive review!

We are pleased to hear that you had a positive experience with our Surgeon Dr. Erel and team!

We are very happy to hear you love your results!

Take care

Best Wishes,

CFS Team


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