Central (UK) Vehicle Leasing Limited Reviews 

480
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company, consistently reflecting the exceptional quality of the overall service provided. Customers frequently praise the dedicated staff members for their outstanding helpfulness, professional attitude, and transparent communication during every single interaction. Some reviewers were happy with the highly competitive pricing and the incredible deals offered when compared directly to main dealerships. Consumer feedback also emphasizes that the vehicle ordering procedure is remarkably smooth, efficient, and exceptionally straightforward from start to finish. Buyers appreciate being able to complete finance agreements quickly online while receiving continuous, knowledgeable support from their assigned representatives.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a smooth, professional, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and responsive... See more

Price

Users describe satisfaction with price, highlighting consistently competitive rates and unbeatable deals.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, professional,... See more

Order

Consumers find order experiences to be very satisfying and seamless. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always an excellent experience when dealing with C(UK)VLL. The team make the process so easy and with always the best value for our PCH's over many years. I am convinced that no other vehicle provi... See more

Rated 5 out of 5 stars

I contacted Scott in the morning of Tuesday 21st April about a new lease deal. By the morning of Wednesday 22nd April my finance application had been approved and the order completed and signed. No... See more

Rated 5 out of 5 stars

Exceptional service again from Keith and the team at Central. Me and my family have been supplied with upwards of 10 cars over the years from them. Great service every time always very competitive... See more

Rated 5 out of 5 stars

I have been buying all my and my family cards from Central (UK) Vehicle Leasing Limited for many years. Because the service I get is 100%. My main contact is Mr Scott Thomas who is very helpfu... See more


Company details

  1. Finance Broker
  2. Leasing Service

Written by the company

Central (UK) Vehicle Leasing was established in 2005 and is one of the UK's leasing providers of vehicle leasing to businesses and private individuals. At Central we constantly research the marketplace to bring you the best vehicles at incredibly low prices, we are known for our special offers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

480 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(480)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Car arrived on time and the process was…

Car arrived on time and the process was seemless, however the car arrived dirty and with several issues. No response after nearly a month, seems like they don't care after you've signed the contract.

It's great that you replied to the review, if only you would do the courtesy of replying to my emails.

Yes I did raise it after a week, as I wasn't aware I could report cleanliness when signing for the car, I checked for damage and thankfully there wasn't any. I don't know where it said the car was clean internally and externally but raised it with the driver who said it was stored on a muddy car park. I do have video evidence from the day it was delivered, while the driver was present, if you did want to raise it with the dealer, doesn't seem like you want to make it right.

I raised a couple of issues on the same email, your response was 'I will get in touch with the dealer regarding the android auto to see if they can advise' and to take the car to the vw dealer to diagnose what the issue is in regards to the sensors.

This is my second lease, the first company responded to my emails and helped if there were any issues, so I don't know if my expectations are too high in receiving that courtesy.

13 May 2024
Unprompted review
Central (UK) Vehicle Leasing Limited logo

Reply from Central (UK) Vehicle Leasing Limited

Hi Kashif, im sorry you feel this way. However, you raised query on cleanliness 1 week after delivery (car delivered 13th May, issue raised 21st May). you at this point also asked about a couple of other queries, and we directed you to take the to your local dealer to investigate as per standard practice. The delivery note signed by yourself (on date of delivery) states that the vehicle was clean internally and externally.

you advised that you weere not advised that you could leave notes on delivery, but it does state clearly on our delivery confirmation the below:

“It is imperative that you check the vehicle thoroughly and note any damage / concerns on the delivery note as most dealership will not accept any liability after delivery”

we appologise if you feel dismaayed haowever you can see that bringing these issues to attention 1 week after delivery causes great issue, and very little chance for us to raise with the supplier / delivery agent.

Rated 1 out of 5 stars

Absolutely useless!

Having seen a great leasing deal highlighted in Auto Express I placed an enquiry for a red new model VW Tiguan, delivery in June. Heard nothing back so chased up the following day as a result of which I completed a finance application. No news so phoned again next day to chase up, confirmed that application was in the system. Finally received a quote 3 working days later for a white BMW X3. Thankfully had lost patience by then and gone elsewhere and completed a deal including payment of fee within one hour of initial contact. Cannot understand how this company is still in business

27 March 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Central…

I had a great experience with Central Vehicle Leasing and would highly recommend them to anyone interested in leasing. I couldn’t have asked for better customer service than Stefan provided. It is very easy to get hold of them over the phone.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

leasing solutions

from start to finish , communication, questions answered, really efficient service and clarity, the flexibility and length of contract works for us , great service

14 March 2024
Unprompted review

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