CentralCrafts ® Reviews 386

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Have now purchased two of the highest quality leather bound albums with choice of beautiful colours and option of personalised gold engraving. Packed them with photos of our twin great grandsons and... See more

Rated 5 out of 5 stars

Ordered the wood photo book, the large one by mistake. Spoke to company, no problem send it back; so I did. received smaller version and am absolutely delighted with it. Charlotte was professional an... See more

Rated 5 out of 5 stars

Only if there were a 6th star to rate this amazing company. Firstly, a huge thank you to Charlotte for your prompt, kind efforts and customer service. I can’t thank you enough. I bought a personalised... See more

Rated 5 out of 5 stars

I love the journal I ordered and it came so quickly! very good quality product Lovely little notebook, just what I wanted, different from the norm 👍

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4.8

Excellent

TrustScore 5 out of 5

386 reviews

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Rated 4 out of 5 stars

Love the products and very responsive customer service

As I said above, love the central crafts range and quality of goods. And authenticity of what you buy. Customer service is very good and personal. Only critique would be often website isn't up to date with what is/isn't in stock - which can cause disappointment as you only find out after you've placed the order. But then the customer service to let you know is good and if you are prepared to wait, given Products are authentic and shipped from Bali, all good. It's not a complaint more something I think would make your lives easier if front end web matched back end deliverables! All around love the product and Charlotte is great at dealing with queries etc so would fully recommend and am a repeat buyer.

24 August 2016
Unprompted review
CentralCrafts ® logo

Reply from CentralCrafts ®

Hi Miriam, many thanks for your valuable feedback. We are working on a new website and back-end system which is taking a little longer than we hoped. This is the reason some items are not up to date lately. I hope you will find it will be worth the wait - once we launch.It will be a much-improved experience with many new offerings. Many thanks - Alex

Rated 3 out of 5 stars

Received Damaged Mug

Ordered the ukulele ceramic mug. (515706) One of the tuning pegs was broken off when received here in the US. Mug plus shipping was $55. Quality of the mug was ok.

Certainly not worth that kind of money even without the damage. Disappointed with the results. All the worse as it was a gift to a friend.

Website was good. Shipping was quick. Results less than satisfactory.

16 August 2016
Unprompted review
CentralCrafts ® logo

Reply from CentralCrafts ®

Hi Tim, I am really sorry to hear about this bad experience. I will ask Anna to contact you today and see what we can do to try and make things right.

Rated 5 out of 5 stars

Very happy customer!

Beautiful item arrived in good time for my craft project, very happy with item and service! Thank you

12 August 2016
Unprompted review
Rated 5 out of 5 stars

Boxing clever

I ordered a Rustic Beach Antique Pastel Reclaimed Cube Storage Box. It arrived looking as fantastic as it did in the pictures. It is a quirky unusual piece that everyone admires when they see it.

The customer service is outstanding and delivery quick.

Highly recommended company

11 August 2016
Unprompted review
Rated 4 out of 5 stars

Indra journal

Item was out of stock but was notified once it was back in and posted immediately.
OH loved it. Great item for anyone who like writing. Presented fantastically too.
Would recommend company as a whole.

10 August 2016
Unprompted review
Rated 5 out of 5 stars

Worth every penny

Bought this for a wedding 3rd wedding anniversary present to put pictures of recently purchased property that had to be renovated . It is perfect for a leather anniversary and not overly expensive . Very pleased and am sure the coiners will feel the same..
Thank you

5 August 2016
Unprompted review
Rated 5 out of 5 stars

Great quality and excellent customer service

I ordered 3 photo albums from central crafts and they are beautiful and of an excellent quality. There was a slight glitch on their webpage giving out the wrong stock information which was rectified through email. They were so quick to respond, really friendly and took the time to help me make the right decision about my order. I would confidently order from them again and I recommend anyone else too! They have the most beautiful selection of albums, gifts and furniture.

21 July 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic customer service could not speak more highly. When I received the product it exceeded my expectations! It was so beautiful, definitely worth every penny. Delivery was also very quick and they offered pick up from a local collection point which was so convenient if you aren't going to be home. Would 100% buy from Central Crafts again.

21 July 2016
Unprompted review
Rated 4 out of 5 stars

Beautiful photograph album.

Beautiful high quality photo album with embossed lettering of our choice.
Arrived on time and was a perfect wedding present.
Would have preferred the option for a few more letters embossed in order to fit the bride and groom's first names on rather than just their initials.

12 July 2016
Unprompted review
Rated 5 out of 5 stars

Rustic waste bin

This waste bin is absolutely fantastic. The workmanship is second to none. Very impressed with quality of product and delivery. Thank you.

11 July 2016
Unprompted review
Rated 4 out of 5 stars

Elephant album

I called CentralCrafts to enquire when a particular Elephant album would be in stock and was told that a new supply would not be available until much later in the year. I needed it sooner rather than later so decided to choose another Elephant album. The lady I spoke to was extremely helpful. I paid for the album over the phone and received it by courier the following day which I had not expected.
If I am ever looking for another album, I would definitely have a look at what you had first.
Thank you
Maria Cadman

7 July 2016
Unprompted review
Rated 3 out of 5 stars

Website failed but they sorted it out well...then the review process kicked in

See title. This review process took you from a 4 to a 3, could of been a 2...

30 June 2016
Unprompted review
CentralCrafts ® logo

Reply from CentralCrafts ®

Hi Jon - we are working hard on a new site, it's taking longer than we hoped but we think it will be worth the wait.

Sorry to hear about the review process issue. It's not something we really control - we pay Trustpilot for this service. Please let us know what the issue is. If there is something we can improve we will certainly will. Thanks - Alex

Rated 5 out of 5 stars

Brilliant service

I sent for my product and with a couple of days it had arrive in time for me to start my latest project. Brilliant service

9 June 2016
Unprompted review
Rated 5 out of 5 stars

Beautiful journal

I bought this journal for a friend going into the RAF to write his thoughts and achievements . It didn't disappoint. The leather is lovely and the pages have a vintage feel while being modern. He loved it

6 June 2016
Unprompted review
Rated 5 out of 5 stars

3rd anniversary gift

I was Extremely happy with the photo album I purchased. A great quality and finish, and delivered very quickly even with the personalised text added. It was exactly the right item for our 3rd wedding anniversary. My wife loved it. Highly Recommended!!

5 June 2016
Unprompted review

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