Centauro Rent a Car Reviews 

Company doesn't pay back deposits.
They took €50 for fuel and €100 for toll roads. We returned the car with more fuel than when we collected and used €20 on toll roads. Well over 15 working days and no refund.
Also absolutely no way to contact them. Fill out the online form and they'll give you a generic reply and say they consider the matter closed. I guarantee they will reply to this review asking me to get in touch via a link. The link will take me to help page and round you go. I won't get my deposits back and there is nothing I can do about it. Bunch of thieves.

*Edit...
Told you.

I booked a 7-seater vehicle at Venice Airport, I waited 40 minutes for the Centauro shuttle. When I finally arrived at the office, I were told that our 7-seater was not available, and there was no other 7-seater or 9-seater available either.

The only solution was two 5-seater cars, with the second supposedly free. I had no choice but to accept because my customers were waiting. However, we were left with extra fuel, toll and parking costs.

Then, when returning the cars, Centauro charged us for the second rental anyway and did not refund the fuel deposit.

Their after-sales service is impossible to deal with — no response, no responsibility, no solution.

I have now started legal proceedings regarding the alleged breach of contract and charges.

Extremely disappointing experience. Never again.

really really poor response when chasing up a simple enough request. I had a puncture, got towed, my insurance covers towing but they needed an email from centauro to say that towing was because of a puncture. called, emailed, sent ticket, nothing back at all. called Thessaloniki branch they said they couldnt help. really poor. avoid

A SCAM Agency. Rented car in Sardinia. Agent told us on pick up that we need to sign that any charge they want to make to our card can be made without being discussed with us. We had no choice but to sign. On returning the car 2 agents said the car is in perfect condition and that we can go. They also failed, despite requested to write this down. Later they charged us €300 for "boot damage". Completely fabricated. Never rent with this agency!

AWFUL. Centauro picked us up late, and then managed to push extra insurance on us - including lying about what my existing cover included. Never use this company.

Terrible service at the desk, extortionate hidden fees, horrible and confusing sales tactics at the desk. The person who served us was trying to scare us to upsell excess waivers. I also have had the entire excess take from my account even though it should have just been a hold? The person at the desk also explained nothing useful to us or how anything with the hire works. Worst hire car experience of my life. I have only had positive ones so this is by far the worst.

I will NEVER hire with centauro again. On top of that the car is old and Rubbish, and not what I ordered (I ordered a jeep avenger). Instead got a budget, smelly, basic MG model.

I also tried to call the desk 5 times costing me money as I am UK number and it just made me hold for ages before just hanging up. Would not recommend to literally anyone even if desperate.

Poor customer service and overcharged by double what I paid for the car in the first place including a 50€ (?) and incorrect fuel charge. It was taken out of my deposit which I’d already put my pin in for. Cant get in contact with them, every time I get an email reply saying they consider my case resolved.

Worst car rental experience in 17 years renting cars. Got charged a lot more than stated in the website and in out booking. Rude and helpless staff... definitely would never ever recommend it...please avoid this company.

Collection of car was excellent but before leaving Alicante Airport we reported to staff that there was axlow tyre pressure warning. He said it was due to heat. On the motorway another alert came up regarding vehicle being 4230km overdue for service. Both extremely serious in terms of safety. I have contacted centauro customer service multiple times with no response. Beware the safety of the vehicle before you leave the pick up location!

Despite repeatedly requesting clear and verifiable documentation supporting the allegations made against me and justifying the penalty fee, you have failed to provide the evidence requested. Instead, you have ceased responding to my communications altogether.

I find this conduct extremely concerning and entirely unacceptable from a company that presents itself as large, professional, reputable, and committed to providing a high standard of customer service.

I therefore require an explanation as to how you consider it acceptable to simply stop responding when a customer repeatedly requests evidence supporting a financial claim made against them. On what basis do you consider the matter resolved or “closed” when my questions and requests for documentation remain unanswered?

If you maintain that the penalty fee is legitimate, you should be able to provide clear, specific, and verifiable documentation demonstrating the factual basis for the charge. A financial claim against a customer cannot reasonably be justified merely by making an allegation and then refusing to provide the evidence supporting it.

Your continued failure to provide the requested documentation, combined with your decision to stop responding, raises serious concerns regarding the fairness, transparency, and quality of your handling of this matter.

I therefore formally request the following:

1. Full documentation and evidence supporting the allegations made against me.
2. A clear explanation of the contractual and factual basis on which the penalty fee was imposed.
3. A detailed explanation of how you have handled my previous requests for documentation and why you have subsequently stopped responding.
4. An immediate refund of the amount incorrectly charged to me, if you are unable to substantiate the charge with adequate evidence.

I also expect you to explain how your conduct in this matter is consistent with your obligations towards customers and with the standards of transparency and fair treatment that a reputable company should uphold.

Simply declaring a matter “closed” because you have chosen to stop responding does not resolve the underlying dispute. It does not answer my questions, provide the evidence I have requested, or establish that the charge was justified.

I consider the continued withholding of the requested documentation, together with the failure to respond to my correspondence, to be wholly unacceptable. If you maintain your position, then I expect you to substantiate it properly. If you cannot do so, I expect the incorrectly charged amount to be refunded in full.

Please treat this as a formal complaint and provide a substantive written response, including the requested documentation, within a reasonable timeframe.

Should you continue to refuse to provide the requested evidence or fail to address this complaint properly, I reserve the right to escalate the matter to the appropriate consumer protection, dispute resolution, regulatory, or other relevant authorities.

I expect this matter to be handled seriously and professionally from this point forward.

Left a review in August regarding my refund I still have not recieved.
Centauro commented on it telling me to email them and surprise surprise still not reply or refund.
SHOCKING customer service and I am now over £100 out of pocket.

Our car was fully prepaid for collection at 23:00, but our flight was delayed. We repeatedly tried to contact Centauro, but nobody answered. On top of that, the meeting point/location shown on the instructions provided by Centauro was completely wrong, causing even more confusion.

What I find unacceptable is that they closed the office knowing they still had a prepaid car due to be collected that evening. Nobody called us, sent a message or even tried to check whether we were on our way. We were simply left stranded at the airport late at night with two young children and no assistance.

We had to return the next morning to collect the car and were also asked for an additional €220 on top of what we had already paid — something that had not been clearly explained to us beforehand.

Centauro later simply classified us as a “no-show”, despite our attempts to contact them. I continued trying to resolve the matter by email, but my last email was completely ignored.

The car itself was fine, but the communication and customer care were unacceptable. I would not use Centauro again.

Absolutely terrible experience. The shuttle took forever to arrive, and when it finally came, there were two people sitting in one seat. Completely unacceptable.

Even worse, the voucher did not mention that customers from outside the EU need some kind of special driving licence or additional documents to rent a car. We only found this out when we arrived, and the company simply refused to rent us the car.

To make matters worse, we had to wait another 30 minutes for the shuttle back, wasting a huge amount of our time.

Very poor organization, terrible communication, and absolutely no consideration for customers. I would not recommend this company to anyone.

There way to many hidden fees, e.g. for fuel deposits (100€), Toll road deposits (100€). For the latter I am forced to pay a fee of 20€ which is not visible anywhere in the contract (I paid around 2.5€ in tolls so it is way out of proportion). They simply do not refund all of the deposit. The fee for late pickup was 40€, which could have been okay if I was actually informed about this.
The car itself was perfect and return was smooth.

They have just taken my payment but not issued a booking confirmation, I've emailed them 5 times, only received an auto response saying the issue is resolved, still no booking confirmation or refund. I think I've been scammed unfortunately

Seen some bad reviews on here but honestly had such a good experience with them at Palma in Majorca.

Was a bit worried as the office is off-site from the airport which is always a concern, but there were plenty of shuttle buses and we were at the pick up within 20 mins of getting through security.

From there it was very organised. No mad queuing just sitting down in an air conditioned building and waiting for your name to be called - within 15 mins we had our car and were on our way.

Drop off was even smoother - plenty of staff on hand checking the cars…given the all clear for damage and then 7 minute wait for a shuttle to the airport.

Overall couldn’t have been happier and the price was great too.

I had been a satisfied customer of Centauro for many years. In May 2026 I rented a car from Centauro Rhodes. I paid a fuel fee of EUR 107.55. On 05-06-2026, I returned the car with a full tank. On 16-06-2026 the refund was made to another card with a number completely unknown to me. After more than 5 mails I received a message stating that they credited the correct card which was not the case. We are now 3 months further and they no longer respond to my mails… This is a clear warning for new customers.
I received again a very disappointing reaction from Centauro… Here you will find my reaction:
Good afternoon,
The recept that you sent me is not correct or false. There has never been a refund to my credit card ending in xxxx. This is my only card. You will only find my initial payment of EUR 107.55 on 29-05-2026. This has been verified with Mastercard. Maybe you did the refund on another card ending with xxxx?
I hope that someone will finallly look into this matter thoroughly. This is an error or irregularity that Centauro do not seem willing to investigate. Do you really think I would go to all this trouble if everything had been handled correctly?
I look forward to your reply.
Kind regards,
Stefaan Ramakers

Another bad experience with Centauro.
In July i made an unpleasant experience in Alicate airport, now again in August on the same station:
The lady at the counter was really rood (Elena or Helena). The only thing she cared was selling additional insurances.
Her tone was not acceptable. She was very slow.
She said she needs to check things but I could see from a mirror behind her that her screen did not change, she did not even scroll.
I habe more than 100 times rented a car in Alicante. I have ordered a Fiat500 and normally when you book this type, you get it - i know this is different for other categories.
I then got a really bad Kia Picanto (for sure not the same as Fiat 500!) with 90‘000 km and full of damages which have not been repaired.
I have asked for a different car in line with Fiat 500 such as Peugeot 206 or similar- the lady said they cost extra.
Needless to say how many times i have rented at the same station a car from them.
I have sent 2 weeks ago a formal complaint, to the general email and the email of ALC station: no respond! It says it all.
Centauro was a premium provider but today this is not the case anymore. Dont pay extra as you don’t get any value back.

PS: @centauro - i have informed your customer service department as well as your ALC station 2 weeks ago already, sent a reminder a few days ago. Your standard answer is not helpful. Kindly make sure they respond…

Horrible experience in Bari — never again!

The shuttle service was practically non-existent, so we had to pay for a taxi ourselves. The car was already damaged, but none of the damage was documented in the contract. You have to take your own photos, and they don’t provide an updated contract afterwards.

There was no customer service whatsoever. The cars are parked on a dusty gravel lot, so the car was filthy from the start.

My advice: choose a reputable rental company. I will never use this company again.

Update - Centauros anwser below to contact the
Customer service- good luck - almost 3 weeks and nothing. They even close your ticket automatically and sending you an faq,
Don’t book with them!

I have very bad experience in Venice Italy with Centauro Rent a Car due to staff which they said I will get a refund on fuel and early return but for customers please don't believe the staff always read the contract.
I have got the car with quarter tank of fuel and return it with 70% of fuel plus I return the car a day early like 11 hours early due to early flight and can't return the car before the 8am. I haven't got refund and loose the money.