Censeo Financial Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their exceptional patience, thorough guidance, and friendliness, ensuring that buyers feel fully supported and completely at ease during what can otherwise be a challenging and intimidating property purchase journey. Consumers consistently note that the service provided is remarkably smooth, highly efficient, and exceptionally well-coordinated from the initial assessment all the way through to final completion. People also highly appreciate the impressively quick response times, clear explanations, and continuous communication, which collectively make navigating complex mortgages much less stressful and significantly more manageable for all participants.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the property purchase... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless, supportive, and... See more

Customer service

People report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

Customers had positive experiences with response time, highlighting how quickly advisors replied to enquiries... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To be honest my whole experience has been like roller coaster particularly how slow Newham council dealt with my case. Having said that, I am truly great full for the outcome. I couldn't have bought... See more

Company replied

Rated 5 out of 5 stars

I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more

Company replied

Rated 5 out of 5 stars

Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(392)

219 reviews in the last 12 months

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Rated 5 out of 5 stars

Made me feel better as a first time buyer!

As a first-time buyer, I originally wasn’t planning on using a mortgage advisor at all—I thought I’d just try to figure everything out myself. But after being introduced to Chris, it very quickly became clear that he really knew his stuff, and I could see the value straight away. Deciding to go ahead was one of the best choices I made during the whole process.

Chris and Jodie were both absolutely fantastic from start to finish. As someone who had no real understanding of the terminology or what was actually important, it made such a difference having people there who could explain everything clearly and patiently. They never once made me feel silly for asking questions (and I asked a lot!), which gave me so much confidence throughout.

They truly went above and beyond at every stage, and I always received a response within 24 hours, which made the whole experience feel smooth and stress-free.

I honestly can’t recommend them enough—worth every penny and just an amazing level of service. If you’re on the fence about using a mortgage advisor, I’d say go for it, especially if you can work with people like Chris and Jodie!

14 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for your thoughtful review – we’re delighted to hear that Chris and Jodie made such a positive difference to your experience.

Buying your first home can feel overwhelming, so it’s great to know their clear explanations, patience and responsiveness helped give you confidence throughout the process. They’ll be really pleased to read this.

We’re especially glad you felt the value of the support along the way – that’s exactly what we aim to deliver for every client.

Thank you again for your recommendation.

Rated 5 out of 5 stars

Above and beyond

Jonathan worked really hard under high work loads to ensure my
Mortgage offer was issued quickly. He went above and beyond to ensure that the lender met the deadline.

30 March 2026
Censeo Financial logo

Reply from Censeo Financial

Thanks for your feedback, Leanne. That's really kind of you. We'll let Jonathan know what a grand job he did!

Rated 5 out of 5 stars

All round excellent experience

All round excellent experience. We were purchasing our property during the interest rate hikes this month, and Jack Stanton our mortgage advisor was extremely smooth and professional in securing our mortgage as soon as we could as he did not want us to be paying a higher rate.

He explained each step well and left us well informed to make decisions about the mortgage.

All the paperwork from there has been correct and we have been kept well in the loop by Jodie Hooper through email.

1 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for this lovely review and we'll certainly let Jack and Jodie how well they looked after you.

Rated 5 out of 5 stars

Thankful and grateful

To Censeo Financial,

Thank you so much, Dwayne Simpson and Ruth Escobar quickly and professionally sorted out my mortgage as a first-time buyer for a shared ownership property. I am so grateful for the excellent advice they provided. They were easy to contact and responded quickly to my emails whenever I had questions. I cannot thank them enough and highly recommend them. Thank you again for everything!

10 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for this recommendation. Dwayne and Ruth will be thrilled to hear how happy you were with the service we offered. Very best of luck with your new home :)

Rated 5 out of 5 stars

Exceptional Service from Censeo Finance – David Made It Easy!

I had an absolutely amazing experience with Censeo, and I cannot recommend them highly enough.

David has been outstanding from start to finish – truly the best broker I could have asked for. As a first-time buyer, this process was very important to me, and David was incredibly patient, kind, and always willing to help. He took the time to explain everything clearly, worked through all the figures with me, and made sure I understood every step.

His knowledge is exceptional – he really knows his job inside out – and I always felt I was in safe hands. Nothing was ever too much trouble, and his support throughout the entire process meant so much to me.

Thank you so much, David, and to everyone at Censeo who was involved. I truly appreciate all your hard work.
I highly recommend Censeo – and definitely ask for David. He will get the job done! :)

8 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for your kind words – we’re absolutely delighted to hear about your experience with David.

Buying your first home is such an important milestone, so it’s fantastic to know that David’s patience, knowledge and support helped you feel confident and well looked after throughout. He’ll be especially pleased to read this.

Thank you again for your recommendation, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

I want to express my deepest gratitude…

I want to express my deepest gratitude for the unwavering support throughout my mortgage application. Reena Rai, Ruth Escbar Munoz, and the team demonstrated remarkable patience and dedication, tirelessly working to overcome the lengthy delay and ensure a successful outcome.

Their professionalism, persistence, and clear communication transformed a challenging process into one that was much more manageable. I am truly grateful for the effort they invested on my behalf.

31 March 2026
Censeo Financial logo

Reply from Censeo Financial

Thank you for your kind words – we’re delighted to hear that Reena, Ruth and the wider team were able to support you through what sounds like a challenging process.

Delays can be difficult, so it’s great to know their persistence, communication and dedication helped make things more manageable and led to a successful outcome. They’ll be really pleased to read this.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Great company

Jodie Hooper and Reena Rai have supported us through the process of obtaining our mortgage which was a relaxed and supported experience

7 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

That's really kind of you to say. We'll certainly let Jodie and Reena know!

Rated 5 out of 5 stars

Simple process with regular updates

Censeo made the process simple and enjoyable. The regular communication was reassuring and I always knew the status of my application. I’d highly recommend using their services.

31 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your kind recommendation.

Rated 5 out of 5 stars

Exceptional market knowledge and keys in just 5 weeks!

Huge thanks to Chris and Mercedes at Censeo Financial. What impressed me the most was Chris's incredible knowledge of the mortgage market. My financial history prior to my current job was slightly non-standard, which I thought might cause issues. However, Chris knew exactly which lender to approach to ensure a smooth application. Thanks to his expertise and Mercedes' brilliant efficiency, the entire process from start to getting my keys took a record 5 weeks! Flawless, stress-free service.

26 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for your fantastic feedback – we’re delighted to hear that Chris and Mercedes delivered such a smooth and efficient experience for you.

It’s great to know Chris’s knowledge helped navigate a more complex situation, and that together they were able to keep everything moving so quickly. They’ll be really pleased to read this.

Congratulations on getting your keys, and thank you again for your recommendation.

Rated 5 out of 5 stars

I can’t recommend Jack and Ruth highly…

I can’t recommend Jack and Ruth highly enough. From start to finish, they were knowledgeable, supportive, and extremely efficient, guiding me carefully through what was, at times, a very stressful mortgage process.
They were always quick to respond, took the time to clearly explain my options, and kept everything moving without ever making me feel rushed. Their professionalism, attention to detail, and calm, reassuring approach really stood out.
Thanks to Jack and Ruth’s ongoing support and expertise, I felt well‑informed and confident at each stage. I would happily recommend them to anyone seeking expert and dependable mortgage advice.

30 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for such a thoughtful review – we’re delighted to hear that Jack and Ruth supported you so well throughout the process.

Buying a home can be stressful at times, so it’s great to know their guidance, responsiveness and attention to detail helped you feel confident and well-informed at every stage. They’ll be really pleased to read this.

Thank you again for your recommendation.

Rated 5 out of 5 stars

Censeo Property Purchase Financial Advice

Censeo have provided me with an excellent service in relation to the financial aspects of my recent property purchase. Jack Stanton in particular was a pleasure to liaise with on my mortgage application and Mercedes Ryan was equally good at handling the subsequent successful mortgage offer process. My only difficulty occurred towards the start as there was some confusion about a Censeo pro-forma gift letter that I needed to use which wasn’t explained to me by the administrative staff. Otherwise it was a thoroughly professional, helpful and efficient service.

25 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for your kind feedback – we’re really pleased to hear you had such a positive experience with Jack and Mercedes, and that they helped make the process smooth and successful.

We also appreciate you highlighting your early experience, as feedback like this helps us continue to improve how we support our clients from the very start.

Congratulations on your purchase, and thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Very Happy Customer!

From start to finish, the interaction with Censeo was seamless. Both Chris and Mercedes have assisted in every way possible and I cannot thank them enough. Would definitely recommend!

24 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

That's lovely of you to say and thanks for the recommendation. We'll make sure to let Chris and Mercedes know how helpful they've been!

Rated 5 out of 5 stars

Fast, professional service

Quickly and professionally got my mortgage sorted out for a shared ownership house that I'm buying late in life. :-)

Gave me good advice re: the term and found a product that I'm more than happy with.

23 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks so much for your review - it means a lot to us! And best of luck with your new home.

Rated 5 out of 5 stars

Censeo Financial emailed as expected

Censeo Financial emailed as expected, 6 months, before end of Fixed interest rates on the Mortgage.
This helped us to choose 1 of the 2 options.

The person, Mr Matthew Caterer, dealing with us, was kind, helpful and explained everything we needed to know.
He is an asset to your Company.

5 March 2026
Censeo Financial logo

Reply from Censeo Financial

Thanks for the review. We'll certainly let Matthew know how helpful you found him.

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful.
This was my first time applying for a mortgage.
Emails and phone calls were responded to and helped with this process

12 March 2026
Censeo Financial logo

Reply from Censeo Financial

Thank you for your review and good luck in your new home!

Rated 5 out of 5 stars

Matthew made my mortgage transfer…

Matthew made my mortgage transfer process stress free and the whole process was efficiently handled by him. He was more than happy to answer any queries I had and explained things in a simple way which gave me more confidence in my decision making. Would definitely recommend his services.

16 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Ah. Thanks for the recommendation and kind words. We'll certainly pass them onto Matthew.

Rated 5 out of 5 stars

Amazing experience. Smooth, transparent and careful.

We worked with Censeo for our first purchase and it was overwhelmingly good.
Dwayne Simpson and Jodie Hooper were amazing! Both of them were incredibly helpful and transparent at every step of the way. They took very good care of our case.
As stressful as applying for a mortgage can be, they made it very smooth and we were always informed of the process.
Thank you Dwayne and Jodie for everything! You made our process of buying our first home very pleasant.
I strongly recommend working with Censeo!!

16 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for your kind words, as well as your recommendation. These mean a lot to us. We'll certainly let Dwayne and Jodie know how much they helped you buying your first home. We wish all the very best for the future!

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