Censeo Financial Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their exceptional patience, thorough guidance, and friendliness, ensuring that buyers feel fully supported and completely at ease during what can otherwise be a challenging and intimidating property purchase journey. Consumers consistently note that the service provided is remarkably smooth, highly efficient, and exceptionally well-coordinated from the initial assessment all the way through to final completion. People also highly appreciate the impressively quick response times, clear explanations, and continuous communication, which collectively make navigating complex mortgages much less stressful and significantly more manageable for all participants.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the property purchase... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless, supportive, and... See more

Customer service

People report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

Customers had positive experiences with response time, highlighting how quickly advisors replied to enquiries... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To be honest my whole experience has been like roller coaster particularly how slow Newham council dealt with my case. Having said that, I am truly great full for the outcome. I couldn't have bought... See more

Company replied

Rated 5 out of 5 stars

I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more

Company replied

Rated 5 out of 5 stars

Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(392)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Suki was extra helpful

Suki was extra helpful, his expertise and recommendations were very beneficial for obtaining the mortgage offer. As a FTB highly recommend Censeo.

22 May 2026
Censeo Financial logo

Reply from Censeo Financial

Thanks for your kind recommendation.

Rated 5 out of 5 stars

I’ve had a great experience with Censeo…

I’ve had a great experience with Censeo Financial and would especially like to thank David and Jodie for their support throughout the process. They have both been incredibly helpful, professional and responsive, making everything feel smooth and straightforward from start to finish.

14 May 2026
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Reply from Censeo Financial

Thanks for your kind review and we're glad that we could be of service to you. We'll certainly let David and Jodie know how helpful they were!

Rated 5 out of 5 stars

Amazing support from Suki and the Censeo team

I had a great experience with Censeo Financial throughout my mortgage process as a first-time buyer.

Suki Gill was absolutely amazing from start to finish — always professional, friendly, patient, and very helpful. She kept me updated during the whole process and made everything much less stressful. I always felt supported and well informed.

The whole team worked very efficiently, and I really appreciated all the extra help and benefits provided through Club Censeo as well.

Thank you again to Suki and the team for all your support. I would definitely recommend Censeo Financial to anyone looking for mortgage advice and support.

15 May 2026
Unprompted review
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Reply from Censeo Financial

Thank you so much for your kind review – we’re delighted to hear that you had such a positive experience with Suki and the wider team.

Buying a home can be a complex process, so it’s wonderful to know that Suki’s support, communication and guidance helped make everything feel less stressful and more manageable. She’ll be really pleased to read your feedback.

We’re also glad you found value in the additional support and benefits available through Club Censeo.

Thank you again for your recommendation, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

My experience with Censeo has been very…

My experience with Censeo has been very smooth from the start until the finish. I have been working mostly with Jack who has been great, making sure that everything was explained into the detail and was able to answer every question I had as I am first time buyer so I had many of them. Thank you for your support with purchasing my first place.

21 May 2026
Unprompted review
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Reply from Censeo Financial

Ah, thanks for your lovely feedback and very best of luck in your new home!

Rated 5 out of 5 stars

I was referred to Censeo financial as I…

I was referred to Censeo financial as I was trying to purchase a shared ownership home. They were outstanding from start to finish. I accidentally keyed incorrect figures into my initial assesment they were quick to notice it didn’t look right and called me to go over it all over the phone. David Pendry conducted my financial interview he was very professional, supportive and guided me through with ease. I’d highly recommend.

12 May 2026
Unprompted review
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Reply from Censeo Financial

Thank you for this kind and thoughtful recommendation. We take pride in the service we offer to our clients so it's lovely to get this sort of feedback. We'll certainly let David know how happy you are and best of luck in your new home!

Rated 5 out of 5 stars

Had the absolute pleasure of having…

Had the absolute pleasure of having David, Mercedes and Ruth support us. Very polite, professional and extremely helpful and supportive. Cannot recommend them enough! Thank you!

5 May 2026
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Reply from Censeo Financial

Thanks you so much for your kind recommendation. We'll let the team know!

Rated 5 out of 5 stars

100% recommend

Dave Brockhouse and Jodie Hooper were great! Dave was very assuring to talk to, and fully explained any questions we had. Jodie then really helped with applying for our mortgage. They were both amazing and we can’t thank them enough! Would 100% recommend

5 May 2026
Unprompted review
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Reply from Censeo Financial

Thank you so much for your kind recommendation. We really appreciate it - as will Dave and Jodie!

Rated 5 out of 5 stars

I have dealt with Connie and Jodie as…

I have dealt with Connie and Jodie as well as several others and they have always been really quick to respond and ensure everything goes through quickly.
Would highly recommend.

1 May 2026
Unprompted review
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Reply from Censeo Financial

Thanks for your recommendation!

Rated 5 out of 5 stars

Ruth and Reena amazing

Ruth and Reena went above and beyond for us. They were with us every step of the way.
When we had a mountain sized hiccup on our first completion day they stayed late and helped us to resolve the issue and got the original mortgage deal extended.
We really would have been lost without them.
Please use these 2 they will become your mortgage fairy godmothers.

24 April 2026
Unprompted review
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Reply from Censeo Financial

What a lovely review. We'll certainly let Ruth and Reena know how helpful they were :)

Rated 5 out of 5 stars

Would recommend censeo to anyone…

Would recommend censeo to anyone looking to get a mortgage. I'm a first time buyer and David Pendry and Jodie Hooper made the whole experience really easy. Both really knowledgeable but also very positive and helpful in what hasn't been the smoothest of journeys at times. Really quick to respond to emails ect aswell which has been a massive help.

7 May 2026
Unprompted review
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Reply from Censeo Financial

Thank you for your lovely recommendation - it means a lot to us. We'll also let David and Jodie know how helpful they were. Good luck with your new home.

Rated 5 out of 5 stars

Jack Stanton and Ruth Escobar were my…

Jack Stanton and Ruth Escobar were my mortgage brokers and advisors. From the beginning I felt in safe hands through the in depth knowledge provided. Jack was very thorough during the broker phase, and listened to my needs. Ruth was always on hand for any questions that I had, and always got back to me

6 May 2026
Unprompted review
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Reply from Censeo Financial

Thank you so much for your kind words about our team members. We'll definitely give them your feedback and we wish you well with your house purchase!

Rated 5 out of 5 stars

Outstanding support from start to finish

I just want to start off by saying a massive thanks to Ruth and Reena for all their help, guidance an encouragement during this whole process. We wouldn’t have been able to get through all of this without them, especially as first time buyers.

We ended up having a few lows during all the highs within this process but they made things so easy for us. They always took time to explain everything clearly and they were so personable as well which always made us feel better and at ease.

Their communication was excellent and we were always kept up to date with everything, even if there wasn’t an update yet. They had really good patience as well, especially with our emails near enough everyday but they never made it feel like a burden. They made everything run as smoothly as they possibly could and always gave us such positive reassurance which led to us getting our mortgage offer.

We are so grateful for all their help and wouldn’t hesitate to recommend Censeo, Ruth and Reena to anyone looking for a reliable, knowledgeable and personable mortgage advisors.

6 May 2026
Unprompted review
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Reply from Censeo Financial

Thank you so much for your kind words – we’re delighted to hear that Ruth and Reena were able to support you so well throughout your journey.

Buying your first home can be a real mix of highs and lows, so it’s great to know their guidance, communication and reassurance helped make the process feel easier and more manageable. They’ll be really pleased to read this.

Congratulations on your mortgage offer, and thank you again for your recommendation.

Rated 5 out of 5 stars

I used this service for my remortgage

I used this service for my remortgage, and they were very professional. They provided all the details and options clearly and made sure I knew and understood everything.

2 March 2026
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Reply from Censeo Financial

Thanks for taking the time to leave us a review. We really appreciate it!

Rated 5 out of 5 stars

Interaction with the Team was very…

Interaction with the Team was very efficient. They were engaging, always happy to help. Nothing that i would have changed. Thank you so much Reena and Ruth.

30 April 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your kind review. We'll be sure to let Reena and Ruth know how helpful they were.

Rated 5 out of 5 stars

We had help & advice from Jack Stanton…

We had help & advice from Jack Stanton & Jay Anderson, they have both been brilliant with helping us, always very kind and understanding & quick at responding to calls or emails.
Couldn’t have asked for better mortgage advisors. They were so helpful throughout every part of the process, and past moving in.
Brilliant service.

26 March 2026
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for your kind review and we're so pleased to have helped you with your mortgage. We'll certainly let Jack and Jay know how helpful they were!

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