Cello Reviews 151

Bought a 16” smart tv for my Campervan, came with instruction manual; this had a photo of what’s included in the box, with a 12v cigarette type plug clearly visible. This wasn’t in the box, so I contacted customer services for a replacement. They tell me it’s not included, and I’ll have to pay £20 to get one. So a 12v tv, made specifically for Campervans, doesn’t come with the type of plug you use in a campervan. Now I’ve read all the bad reviews for this company, I will pack it up and return for refund.

TV delivered, badly damaged. Replacement sent, damaged. The refund isn’t issued until item returned, to which the driver didn’t arrive to collect item. 3 entire mornings wasted waiting for deliveries and collection. Horrendous experience and would never go anywhere near the company again. No sincere apology and no gesture of goodwill whatsoever.

The TV lasted only a couple of weeks. It was safely stored within it provided, fur line bag, inside a cupboard. When we came to use it for only the 4th time, it was broken internally, but with no damage whatsoever on the outside.

The 'customer service ' department were able to diagnose this as accidental damage without even a photograph! Their response was quite rude and they immediately said it was not covered by warranty - again, they concluded this without even a photograph.

As per other reviews, this is seemingly a common occurrence, which is perhaps why they were able to 'diagnose' the issue without even seeing the issue.

Don't waste your money!

I’ve just bought a 12v/240v TV from Cello. Buyer take note, some of these TVs are not supplied with the correct 12v cigarette lighter connector. This information is not obvious on Cello’s website, and I only found out by contacting Cello online customer services when, a rather abrupt conversation was held with the assistant, who informed me I had to buy the cigarette connector separately for my particular TV. An extra £19.99. So make sure you buy carefully from Cello.

Do not waste your money on cello products. Thought I’d buy British,, what a mistake, these are useless, STAY WELL CLEAR

I bought a cello tv direct from factory for my truck . Worked ok for 2 weeks then the screen got broken not my fault , spoke to customer services they said screen is damaged from impact does not cover on warranty not acceptable please avoid

Purchase a 32 cello TV . Very pleased with picture and value

ordered a cello 19 inch smart tv , when it arrived the small amount of tape had been lifted and the box clearly opened , on calling the support team then sending over photos , i had to call them back after receiving an email saying new one on way, no explanation just a picking error. now they tell me that this item was a return from stuttgart!!!! and accidently got put back on the shelf. DO YOU TRUST THEM

Excellent service, I received the order within 2 days to Northern Ireland. The TV was easy to set up and great quality, picture and sound. Would definitely recommend and would purchase again.

Very impressed!
Recently purchased a Cello 2 in 1 Airfryer. Arrived promptly.
My fault, I damaged the drip tray, contacted their customer services people,and a free of charge replacement I recieved the next day.
100% excellent customer service.

This is my second and last cello TV. The first one just started going crazy after six months and had be replaced. The replacement just died after a few more months. The Cello TV I bought to replace that one broke just outside the one year warranty. I took it off the wall and, as I was handling it gently, the screen cracked in about five places. The support lady was rude on the phone,basically calling me a liar. " The screens don't just crack." Er, yes, they do. In my experience, Cello products are substandard rubbish and the staff are unpleasant. Avoid, avoid, avoid.

Steer clear of TVs from this Company, Don't have a Repair programme or anyone that can help so end up wasting money, didnt even reply to Review...British company. So disappointing

Bought a small 22" TV for our bedroom as didn't want anything to overpower the new bedroom furniture. Usually we go for other brands but decided to buy Cello because they're made in the UK & that's something we're looking for more these days. In all honesty neither of us looked here on Trustpilot & I'm so glad we didn't since I tend to over-analyse things & think I might have been put off.. Anyway, the TV arrived on the date & time we were told with no quibbles (just a few days after ordering). We use it every evening & the sound & picture are totally what you would expect with no issues.

Our experience with Cello Electronics also involves their telephone customer service. Just a few hours after receiving the TV I had an accident with it & called saying that it was completely my fault (which it was) & whether I could do anything to rectify it. The lady was so decent & Cello kindly replaced the item even though they knew I caused it. Genuinely, I am never going to buy another TV other than a Cello TV.

Cello organised collection of the one I damaged (the original one) & delivery of the new one a few days later with the same courier at the same time. This is a genuine review & I hardly ever write reviews but have been meaning to write one since we received the replacement because we are both so impressed & grateful.

Thank you Cello. You gave me my faith back with companies having heart & faith in UK manufacturing. Keep up the great work!

Bought British and liked the fact that it had a built in DVD, however after if was just out of manufacturers guarantee the screen developed a fault. The best help I could get from Cello was that it was out of guarantee and nothing they could do. I continued to watch it with the flickering lights on the screen for a further 6 months but now it is flicking between sources (dvd, html etc) every few seconds and won't respond to instructions from the remote to behave. Was rather hoping not to have to buy a new one every couple of years, but that's where I am. Disappointed

Bought a 12/230v 32” Tv for our motorhome, the TV was faulty on arrival, instead of replacing the tv they took it back for repair. Tv returned with more issues and was sent away again. This time came back with no issue found!? but was at least switching on now, so fine. 8 months later go away in the van again and different issue where the volume crashes the tv. So can’t watch anything with volume over 80% (which you need as the sound is very quiet) Out of warranty, advised it could be my vans power. 100% not as everything else works perfectly including the other tv.
I should have know from arrival this TV was never going to work properly. Clear shielding and power supply issues. A tv used 5 times within its warranty and now heading to a skip.
Avoid like the plague!

Absolutely awful tv. 2k android tv is so unbelievably slow, I hate it so much. I would never buy one again, or recommend anyone to buy one

Wow, probably one of the best tvs I have bought. I have the Cello C4324WSF web os tv. Connection and setup so easy. Picture quality is seriously good. Sound is superb, and the menu is really good. Everything so far has impressed me greatly. Very very happy with this tv.

We got a cello 50inch TV 9 months ago and it's so bad,we are waiting for charity to collect. We realised we don't even sit downstairs because the Tele is absolutely incapable of using any smart features. The TV part is fine,except from the remote is terrible you have to put it an inch for the sensor. Sorry cello,we really wanted to support British but wouldn't do it again

I bought a Cello 22in TV 5 weeks ago.
The picture and sound are fine but I still haven't been able to get the teletext feature to work so, at least for the time being, it is in the garage and the previous LG TV is back in use.
This TV is to worst I have ever had for setting

I cannot express enough about how amazing this company's customer service is.