Linen shirt not as described
My 'pure linen shirt' arrived today, 11 working days after the order & it bears no resemblance to the photo on their website. It has large white buttons instead of smaller, 'tonal' dark blue ones, as per the description & the medium sizing is not accurate. It arrived folded tightly in a parcel just 22x18cm. It has no labels or tags to substantiate the description of 'the finest long-staple flax' & ' 100% sustainably sourced flax linen', just a label stating the size M. Look at the 'About us' page & you'll see that their products are 'sourced from different suppliers' - this came from Hong Kong and the whole feel of the shirt shouts out 'poor quality'. The fact that I have to pay to return it means that I'm stuck with it. For the same price I bought a pure linen shirt, on an introductory offer, from Charles Tyrwhitt - what a difference in shirts...... fabric, style & fit are like chalk & cheese. If you're after a pure linen shirt go there - do NOT order from Celestiella!!
UPDATE 20th June 2026
So, between the 8th June to 12th June I exchanged 8 emails with their Customer Support Team member 'Ethan', who was sympathetic to my complaint about the shirt. I sent many photos of the shirt, including measurements, which again he was sympathetic to. We agreed to wash the shirt, as per their website instructions, and the shirt shrank alarmingly - again photos with tape measurements were sent. Over the course of these emails Ethan offered a replacement item up to the value of £30, followed after another email from me of a refund of 25% of the shirt value & 25% on a future order (as if!), then a 40% refund (the maximum he was authorised to do), then a 50% refund, then he automatically refunded my card 75% of the price (which I had not agreed to), plus 40% discount on a future purchase (obviously a joke). He stated that he could not offer more as they had to pay costs as part of their business, even though I, as the purchaser, had free delivery advertised on the webpage. So, on 14th June I requested a link to their Review page, which advertises 3713+ reviews at 4.7 out of 5 stars, as you cannot access it on their webpage - guess what, no reply. Another request for the link 3 days later & still no reply. Ethan has obviously had enough of me by now. They do have just 10 reviews scrolling across the lower part of their site, 1 of which is by someone called 'Ethan' - just a coincidence????
The business address in the States is just the equivalent of a P.O.Box here, the phone number is in the Netherlands - the business is just a drop shop. As the other review has stated, they are using sweat shops to manufacture their sub standard items that they are selling on. DO NOT BUY OFF THIS COMPANY!
Please Trustpilot, give people the chance to submit a ZERO rating on your site.