Celeste Cannes Reviews 

The worst place to ever order jewellery from.i saw it on TikTok thinking its a really good place my order still hasn’t turned up and it’s been a month constantly emailing them and they just repeat the same things over and over. Ridiculous

How did I not learn my lesson? Once before I bought something from what appeared to be a UK based company. That is how you are lured in. Then the product eventually arrives and is nothing like what you expected. That was before…
So I ordered from Celeste Oxford on 13 January 2025. It was to be a birthday gift at the end of January so you would think I had allowed plenty of time. The bracelet set still hasn’t arrived but I keep getting apology emails offering 20% off another purchase. I was also sent an apology email offering me a £100 voucher. No code to actually use it though and when I asked about it guess what? No reply.

Don’t use this company folks. Clearly not a UK company as they pretend to be. Just another scam in my opinion.

My order took almost a month to be delivered and still got one item wrong. Contacted them to fund out how to return and get my correct item, they asked for a photo as proof which I sent then radio silent. I will never use them again, no sense of customer care.

DISGUSTING SERVICE! DO NOT ORDER FROM HERE!! I ordered my braclet on January 6th and it’s been over 4 weeks i have still not received it! They keep giving me excuses and even tried to blame me by saying my address is incorrect when it is not! So many emails and they take days to reply! They have taken my money and not provided the service! SCAMMER ALERT!

Absolutely rubbish!!..product took ages arrive after loads of excuses about customs and shipping.Strange that i am in the UK and so are they!..there shouldn’t need to be any involvement with customs.The product is cheap junk ,obviously from some Christmas cracker company in china or japan.Finally got a 75% refund after countless emails..DO NOT BUY FROM THESE SCAMMERS!!!

Avoid at all cost, placed an order about 4 weeks ago and still haven’t received it. Tracking information is leading nowhere and I asked for a refund, only to be offered 20% refund. I refused it because I want a full refund, and I’m gonna have to dispute it with my bank. Total scam. Look elsewhere, this company is fraudulent.

AVOID AT ALL COSTS.
A SCAM AND YOU WILL HAVE TO FIGHT FOR YOUR MONEY BACL

Scammers. They have never processed refund.

AVOID!! Poor customer services poor quality make out its uk based but your stuff takes 3/4 weeks to arrive from china cheap made absolutely stinks packaging like toxic expect you to pay for a return!! Emails back and forth offering 20% 30% 50% instead of just refund will be reporting them to trading standards!!!! Will be warning people off this site for the foreseeable!!! Do not waste your money

Products come from China, look like something you would order from WISH or TEMU. No nice velvet pouches or packaging as advertised, just a clear plastic sleeve. Very cheap! The website looks professional, and their marketing is all reassuring, but the reality is the opposite. Products took a long time to arrive. Communication is terrible. Offer a 20% discount to keep and then do not reply to emails. I would not recommend this company.

AVOID ordering from this company! Wish I had read reviews before ordering. Firstly, my order arrived very late. Secondly, some of the bracelets didn’t fit. Thirdly, the quality of the bracelets were poor! I asked for a full refund several times and kept getting offered ‘cashback’. Company is very reluctant to send a return address which makes me highly suspicious that Celeste Oxford is a fraudulent company.

Awful. Late and then not boxed.

Avoid Avoid Avoid at all cost. The Jewellery is cheap and the company do not adhere to the refund policy at all. First they try and give you a small percentage back and after asking for a refund they ignore and don’t reply to your emails.
Just don’t do it.

I ordered my items and received them after 4 weeks! Bad enough, but ok. Number one.

Number two, the items didn't fit so for the past 2 weeks I have been emailing for a return address, and all I get is 'we will give you 20% back and keep the items' no thanks! 'We will give you 40% back and keep the items', NO just give me a full refund and a return address! 'We will give you 60% refund and keep the items' NO! Again, the items don't fit, why would I keep them. Just give me the returns address and my 100% refund for those items and I will be happy! Will I shop here again - NO!

Having read the reviews I had started to panic I have to be honest. I ordered the bracelet set during Christmas so I have to bear that in mind too. It arrived around Jan 10th. The bracelet itself is very good quality and have to admit exceeded my expectations.

placed an order on 10/01 and still not received this on 28/01,been advised will get order notification soon and offer to have 20% another order that i place. this is not good why would i place order when first has not even been received.

Just received my order. I did wait a few weeks but all I ordered came. I'm delighted with the bracelet set. They are beautiful and i was really anxious after reading negative reviews here. The quality is great for the price. I would definitely order again from celesteoxford. It is costume jewellery but you know that before ordering.

Do not order from this company!! Wish I reviewed this before hand. My partner ordered from this company after waiting weeks for delivery the product were poorly packaged and too small. I have been emailing back and forth for return details only to be ignored and then said they would give me 20% back ! No I want me full refund they are still refusing to give return information. I am now going to get the bank involved. Please stay away .

Scam company do not order from this website. It's based in China nowhere near Oxford. The jewellery is cheap & tacky.

Absolute pile of c**p!
Nothing like the pictures online.
Wish I’d researched reviews beforehand.
Jewellery cheap, flimsy & I wouldn’t be caught dead wearing any of it!
Oh and takes over 3 weeks to arrive.
AVOID AVOID AVOID