Excellent customer services. Above and beyond! Beautiful, quality product. Would highly recommend! My daughter purchased a gift for me but it didn’t just suit me. We contacted them to explain. T... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I didn’t receive my order in time for Christmas and that was completely my own fault as I hadn’t read the delivery times properly on the website. What made all the difference was the care and commun... See more
I ordered two personalized name necklaces and I’m happy with my purchase. The delivery was quite fast, which is a big plus. I don’t have much long-term experience with them yet, but they will be worn... See more
Lovely jewellery at a great price with amazing customer service. I got in touch to check delivery timescales as the piece was for my sisters birthday. They advised they would make the delivery a... See more
Company details
Written by the company
Celeste Adore | Personalised Waterproof Jewellery with a lifetime replacement guarantee, loved by thousands of customers worldwide.
Lifetime Guarantee
Waterproof & Tarnish-Free Jewellery
Crafted from premium materials, every Celeste Adore piece is designed to last a lifetime.
Our jewellery is 100% waterproof, tarnish-free, and hypoallergenic, so you can wear it every day with confidence.
Contact info
4.7
Excellent
805 reviews
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order two beautiful birthstone initials…
Order two beautiful birthstone initials jewellery pieces and was worried I wouldn’t receive them in time after speaking to someone via email about my order. I thankfully got them in time for my partner daughter 16th birthday.
Very helpful and thankful
27 January 2026
Bought the initial and heart necklace…
Bought the initial and heart necklace for my daughter’s birthday she’s 35 and got the matching bracelet for free, it’s absolutely beautiful my daughter loves it, would recommend to friends and family and will buy more beautiful jewellery in the future,
15 January 2026
Unprompted review
Excellent and easy process
The whole
Process was easy from shopping , paying and delivery time
27 January 2026
Unprompted review
Quick to reply to emails and very…
Quick to reply to emails and very helpful. Beautiful products at a great price.
27 January 2026
Unprompted review
Beautiful
Brought necklaces for my friends birthdays. They are beautiful, well pleased. They come in a nice gift box.Would highly recommend. I will be placing more orders.
26 January 2026
Necklaces took ages to arrive
Necklaces took ages to arrive. Came too late for my daughters who now are sadly away travelling. The necklaces don’t look like they did on the website and we don’t like them. They are not engraved but due to them having letters on them we cannot send back for a refund. Really disappointing and won’t be ordering from this website again. Would not recommend.
23 January 2026
Unprompted review
Reply from Celeste Adore
We’re truly sorry to hear you’re disappointed, and we genuinely wish this had been a better experience for you.
We’ve carefully reviewed your order and wanted to provide some clarity. The necklaces you selected were fully custom-made, each assembled with multiple personally chosen initials. Pieces like this are individually crafted by hand and require extra time and care. As outlined on our product pages and order confirmation, our crafting time for the custom pieces you ordered is up to 10 business days, followed by shipping.
Your order was delivered well within this estimated timeframe. There was no delay, and everything was fulfilled as promised.
We take pride in our transparency and quality, and while it’s disheartening to hear this wasn’t your experience, please feel free to reach out to our team as we’re always here and happy to assist. x
Communication from day one until…
Communication from day one until delivery, great service
23 January 2026
Unprompted review
2 beautiful pieces..
Ordered 2 personalised necklaces and im really happy with them both. Can't say how well they will last as only just received them, but seem well made and look beautiful
23 January 2026
Unprompted review
Excellent customer services and products
Excellent customer services. Above and beyond!
Beautiful, quality product. Would highly recommend!
My daughter purchased a gift for me but it didn’t just suit me. We contacted them to explain. They did not want me to return the two items, and to choose replacements. Contact was via Messenger. Extremely prompt and helpful response every time. Received new necklace and bracelet which is beautiful and perfect. Thank you so very much. ☺️
23 January 2026
Unprompted review
Perfect name chain
The name chains were ordered Christmas eve and I received them 19th January. Considering they are personalised chains I am very impressed. Kept up to date by courier too. The price was amazing! Got a discount from a previous order made by my sister. I have wanted a name chain for a long time and had never seen one that I liked enough until now. I am absolutely delighted with it! I have recommended to friends and family and will be ordering more for my 4 friends 60th birthdays this year. So thank you Celeste Adore because I adore mine x
24 December 2025
Unprompted review
Beautiful ring and great customer…
Beautiful ring and great customer service. Thank you
22 January 2026
Unprompted review
Birthday Gift
The jewellery I ordered is beautiful and getting two items for the price of one was an added bonus 😍
17 January 2026
Unprompted review
Wonderful service
Quality of the product was amazing.The necklace and bracelet was amazing and loved it.Great service and delivery was timely .Packaging was great and felt special.Thank you.
16 January 2026
Unprompted review
Absolutely fantastic company
Absolutely fantastic company. I got two pieces of jewellery and I’m
Absolutely delighted with them. Beautiful bespoke products.
21 January 2026
I was very pleased with my bracelet
I was very pleased with my bracelet , and good value with one free
15 January 2026
Unprompted review
Brought two necklaces one for my…
Brought two necklaces one for my daughters 21st and one for myself. They are really lovely great for the price. Fast delivery with great communication
1 January 2026
Unprompted review
Do Not Order Shocking Customer Service.
Do Not Order Shocking Customer Service.
This is something I did not want to write and tried endlessly to get some sort of response.
I ordered a chain with birth stone and was delighted to receive a free gift.
The Christmas present never turned up
I understand I ordered late although it stated it would be there in time.When the items arrived few days after Christmas the chain was dull two toned not what I ordered or shown on the website that was a bright gold.
Now I have tried endlessly wrote numerous Emails I received a reply apologies and offered an outcome I accepted a replacement but guess what no reply again and again am shocked at the level of service.
To the reply don’t be silly great customer service shocking reply maybe you check your spam. Work on your after sales it’s the heart of any business.
15 January 2026
Unprompted review
Reply from Celeste Adore
Hi
We’re really sorry to hear this, and we’d genuinely love the opportunity to help. Unfortunately, we’re unable to identify your order as no name or contact details were included in the review.
Please know that this doesn’t reflect how we operate as we pride ourselves on providing excellent customer service and respond to every email within a couple of business days. It’s possible our replies may have landed in your spam or junk folder, so we kindly ask you to check there as well.
We’ve also submitted a request through Trustpilot to help us locate your order and resolve this properly. Thank you for your understanding.
Amazing customer service!
Amazing customer service!
Stephanie was amazing answering any queries I had straight away.
A very personal and friendly business and would 100% recommend!
Best of luck for the future guys and I look forward to my next purchase.
15 January 2026
Unprompted review
I purchased a gift from Caleste Adore…
I purchased a gift from Caleste Adore and I couldn't be happier. The packaging was lovely and the design is so elegant
22 December 2025
Unprompted review
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