Absolutely terrible!! They WILL NOT refund!! Contacted them within the 4 days of the recommended 14 via their refund & return page, explained multiple reasons why bras don't fit/not suitable reques... See more
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Absolutely terrible!! They WILL NOT refund!! Contacted them within the 4 days of the recommended 14 via their refund & return page, explained multiple reasons why bras don't fit/not suitable reques... See more
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Grace really helped me find the style and size that fitted better than my current bras. She was very patient with me, answering my emails quickly. First bra was too big, so I asked and was told that... See more
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I was really apprehensive about ordering these as I’ve had many bad online purchase experiences from other companies in the past. However, this was a fantastic purchase and I am absolutely delighted w... See more
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I can not speak highly enough of the outstanding service Molly has gave me with my latest purchase. I mistakenly ordered the incorrect size so needed to obtain the larger size. Molly has gone above an... See more
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I ordered my bras and when they came they were slightly too small. Emailed customer services and free replacements were sent straight away free of charge. The smaller ones which were of no use to me I gifted to my daughter. We are both extremely happy with the bras. They are so soft and comfortable. Would highly recommend them and the company for their great customer services

Reply from Celeste D'or Curve
Purchased 5 Bras and they dont fit me, I've been trying to return for over a month now, I'm being told there is a returns charge of £13 which is very high, or i can keep them with a discount, I've said many many times I'd like to return however they are just kicking the can down the road, coming back with other offers, After 5 emails stating i want to return still, i'm still waiting for the returns document

Reply from Celeste D'or Curve
I was gifted one of your bras by a friend who had bought it but it didn't fit. Definitely the most comfortable bra I have ever worn so I have already purchased another two! All only washed once as yet so cannot comment on longevity, but so far, so good.

Reply from Celeste D'or Curve
I have waited for so long now to get my refund. After multiple emails of them trying to convince me to change styles, and me constantly saying that I want a refund, I am still waiting for my refund. Please only purchase from this company if you think you’ll only want to exchange because actioning a refund is painful. You have to wait at least a week in between every email conversation. Very disappointing

Reply from Celeste D'or Curve
I ordered 2 different bras and one of them was not the right fit.
I am truly impressed with your Customer Support and was totally expecting to have to ship the bra that doesn't fit back to you, but I didn't have to.
I just got my replacement bra and it fits great! I donated the bra that didn't fit to another female that deserves it.
Emily from Support was efficient and it was such a pleasant experience working with her.
I mentioned to my husband that at the end of the day, I'm no longer feeling like I have to take my bra off. l will be ordering more. Thank you.

Reply from Celeste D'or Curve
Your return policy is amazing! I love, love, love the replacement bra...this is what I was looking for. The bra will replace my sports bras because it's so comfortable and supportive

Reply from Celeste D'or Curve
Terrible returns policy. I ordered one bra, which didn’t fit so requested a refund. I was then convinced by the customs service rep to try the next size up free of charge, which sounded okay at the time, however the second one was also not a good fit for me. When I asked to return both bras (at my cost) I was told that too much time had elapsed since my first order and wouldn’t qualify for a refund. Annoyingly the main cause of the time lag was their slow responses and postal of the second bra. So I now have two bras that don’t fit and I’m over £30 out of pocket. I’m really disappointed by this as I wanted to support a smaller business, but I’ll be going back to M&S!

Reply from Celeste D'or Curve
Five stars for comfort! In fact, easily the most comfortable bra I have ever worn! It provides good support and smooths the back. It's also sleek and doesn't show under clothes. I'm not sure how long these bras will look good for though. I wore a metallic top which transferred colour to the bra; not the first time I'd worn the top, so I was surprised. It wouldn't be an issue except the stain didn't come out after first wash. I have applied stain remover and will let it sit overnight. If the stain comes out, I'll come back with another star. If not, I'll have to rethink buying more.

Reply from Celeste D'or Curve
This is a company that is really committed to helping you find the right bra for you.
I wanted to go wire free but hadn’t had much luck in finding a good fit with the support that I need.
Julie talked me through measurements and fit over several emails and I have now found a soft and comfortable bra with moulded cups.
Definitely have a chat with them if you want to banish painful underwires.
Orders arrive in good time and follow up communication is excellent if you need help.

Reply from Celeste D'or Curve
Bra I choose to keep is comfy but needed to return the others I'd bought that didnt't fit as well. They charge returns based on the number of items you are sending back (?!) and couldn't tell me why. So I had to pay nearly £13 returns for 3 bras which is ridiculous and no one could explain the reason why this was so expensive or priced that way. Return costs are not clear on the website as well (deliberately so). Doesn't matter how comfy the bras are, the returns process needs to be better.
In response to your reply, I’m not disputing that I’ll be refunded. I’m saying that the process and cost to do so is not customer friendly and I still haven’t had it explained why it’s so expensive to return and based on the number of items

Reply from Celeste D'or Curve
These bras are amazing, so comfortable, one major thing I love, they done slip off your shoulders, I used to constantly be pulling the straps up, not these, they stay put all day. I have an issue and contacted customer service and they resolved my issue straight away, cannot fault them, I will be buying more

Reply from Celeste D'or Curve
The first time I wore this bra I absolutely love it! So comfortable and yes you forget you’re wearing a bra. Ordering and delivery of the bra was excellent

Reply from Celeste D'or Curve
Amazing customer service! I ordered 2 bras and emailed them when they didn’t fit as expected. They responded with their perfect fit guarantee-and I can’t wait to receive the ones they recommended to try them!

Reply from Celeste D'or Curve
A shame you cannot rate 0 stars.
Purchased 2 bras, not the cheapest, but was happy to as needed better fitting, comfortable bras.
On reciept they did not fit correctly, I reported this, and requested the next size up. I was asked how they didn't fit and they recommended that a different style might solve the problem, rather than up sizing. They would be sent out and no need to return the originals... all for free! What a fantastic company, I was so pleased. They recommended to gift the non fitting bras, which I did so, as my 2 new bras were being shipped to me.
New bras arrived and they still caused the same problem. So I contacted the original helpful agent, asking if I could just have the next size up as I originally asked as the style change didn't make a difference.
Well, who would have thought Id be told I CANNOT return or exchange. But I can buy 2 more bras for a discounted price....! Well thats not helpful, as what happens if the next ones dont fit and if they do, I've spent nearly £70 on two bras.
So I messaged to ask if I had misunderstood, as they cant possibly be refusing me to return non fitting items and only suggest I pay more money.
No, they confirmed they meant how I understood!
Obviously, I expressed my unhappiness with this. The latest I have been told is they will allow a refund if I return the bras... but they are going to take nearly £20 off my refund ( so about 50% of what I paid ) for shipping back.....!!
We are talking about shipping some bras, how does that even exceed £5 MAXIMUM!!! But I cannot even do that as I don't have 2 of these bras because they told me to gift them.
I WOULD NOT RECOMMEND THIS COMPANY AT ALL. IF YOU ARE IN NEED OF A COMFORTABLE AND SUPPORTIVE BRA, STICK WITH MARKS AND SPENCER.

Reply from Celeste D'or Curve
My first order was too small after reaching out to customer service Chloe was amazing I received an email discussing my options as to how they could help. Looks like I needed a totally different style she took care of everything. I’m writing this before I even get the product because I will give kudos to her professionalism during my return hassle I hope the bras are just as good !!! Thank you

Reply from Celeste D'or Curve
I ordered a set of 3 pairs of size M bras but only received 2 pairs.
I had the great pleasure of corresponding with Olivia regarding the missing bra. It took a bit of back and forth but at all times Olivia was very professional and comforting in her interactions with me. My 5 star score is for Olivia and Celeste D'or Curve for managing to turn things around and made it a positive experience in the end. I am happy with their products and will order some more in the future.

Reply from Celeste D'or Curve
I am actually floored by how good this bra is.
I'm 62 years old and usually a G cup, so I was very sceptical at the thought of no wires, but OMG how wrong i was. The girls sit where they always used to sit and aren't screaming for freedom at the end of the day, due to discomfort. This is the first time since I was about 13 I am comfortable in a bra all day and not waiting to rip it off the minute I walk through the door at the end of the day.
I finally found my dream bra. I'm just annoyed with myself that I procrastinated so long before buying the dam thing!
Most comfortable bra ever, ordering was simple, excellent value for money and great customer service. What more could I have asked?

Reply from Celeste D'or Curve
Wow! Never have I ever had such a detailed and personal email with genuinely the customers interest at heart! Grace was so attentive in finding me a better fit when I ordered the wrong style/size for me and made exchanging truly hassle free!! Thank you Grace!

Reply from Celeste D'or Curve
Poor customer service, the bras fabric got damaged after the first wash( had the bras for less than a month). Customer service took more than two weeks to respond to my complaint the. Advised that a refund or exchange is not possible due to being out of return window. Will not buy again, very dissatisfied

Reply from Celeste D'or Curve
Very sceptical at first with purchasing through an unknown online company but impressed with the service. I ordered two different versions , Bras are comfortable but one did not fit well and not flattering at all and so asked to return. Chloe emailed me within the day and with my acceptance organised a replacement of the bra style I was keeping . Thank you

Reply from Celeste D'or Curve
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