Dependable Plumbing Services
My wife and I purchased a home built on a slab in 1959. Slab construction means there is no crawl space area and much, if not all plumbing service is under and comes up through 4 to 6 inches of concrete. This type of construction can pose some challenges for plumbing contractors who can’t readily access pipes in and under the slab. We called Cedar Bluff Plumbing for assistance with both repair and remodeling services. Stephen Anderson did an outstanding job in moving a water heater which was no small task. He cut the concrete, moved the pipes to the location of a planned wall and then ran the plumbing overhead and down an exterior wall to the new location of the heater. The 4/12 pitch roof did not afford Stephen much room to work but he got it done quickly. He was also successful in clearing drains for kitchen sink and washing machines. Then, for whatever reason, the quality of work on installation and trim details dropped considerably. I became disgruntled and lost confidence that the remaining work could be finished to my satisfaction. I expressed my concerns to management and very quickly received a call from Timmy Brummitt who is the service manager. I was very impressed with Mr. Brummitt on this call because he did not interrupt me as I explained my concerns. He then asked me if he could have an opportunity to “restore your confidence in Cedar Bluff Plumbing.” I decided to work with him and the next day he was on site evaluating the completed work. Mr. Brummitt convinced me that he had a lot of pride in his work and the reputation of Cedar Bluff Plumbing. As an example he reworked some plumbing which necessitated opening up a sheetrock wall. In a spirit of cooperation I offered to close and finish the wall after the work was complete. Shortly after Mr. Brummitt left that day he called me back and asked me if I could be on site at 9 am the next morning. When I asked why he told me he had hired a sheetrock contractor to come and patch the wall! My confidence was restored and there were several other incidences in which I made request and he granted them with no questions ask. I don’t feel it necessary to disclose the credit I received on my final bill but I really appreciated the gesture of fairness. Every company in every industry experiences problems with personnel performance. What matters to me is how the company approaches the problem. Do they even care? I can tell you that Cedar Bluff Plumbing cares and if by chance you have a legitimate problem they will make it right.