CD-Keys.online Reviews 

908
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that purchasing digital keys is completely seamless, noting the incredible value and significantly lower prices compared to retail stores. People consistently praise the instantaneous delivery of activation codes alongside the detailed and exceptionally easy-to-follow installation instructions provided. Some reviewers were not happy with certain products, pointing out that specific keys were already expired, invalid, or malfunctioning upon arrival. A few other people also felt that receiving assistance was quite frustrating when attempting to resolve these unexpected activation roadblocks. Consumers mentioned that sorting out these complications took unnecessary effort and left them disappointed with the overall outcome.

What people talk about most

Product

Consumers find product experiences to be divided, as many reviewers report that activation codes and software... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple it is to install the... See more

Instructions

Customers consistently note positive experiences with instructions, highlighting that the activation guides... See more

Price

Reviewers highlight great satisfaction with the affordable prices, noting that they saved money compared to... See more

Service

Clients share positive opinions on service, frequently describing it as a fast and reliable way to buy.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy transaction, £10 - 20 cheaper than from xbox game store on most games ... I recommend 👍

Rated 4 out of 5 stars

Everything good, the key was delivered instantly, the explanation on installing the software and using the key was simple. I recommend.

Rated 5 out of 5 stars

When I'm looking for a cheap Office license, I'm usually very careful about unknown foreign websites. But this company convinced me with their communication that they're serious. I was a bit su... See more


Company details

  1. Computer Software Store
  2. Computer Support and Service Company
  3. Software Vendor

Written by the company

Company selling digital license keys


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

908 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(908)

252 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible sold me a region free key

Terrible sold me a region free key, which was for USA only, not UK. Would not refund or exchange.
The Key sold was an all region key which, lets face it sounds like its available for all regions! But no it was a USA key and as such useless to me. This was a birthday present for my son who was deeply upset when it didn't work. I was told as gesture of good will it would be put back on for resale and once sold I would get a refund, a less than perfect solution after being miss sold a product, but one I accepted. I checked back later and was told the key still had not been sold so I waited longer...until a few days ago when I was informed that it had been used by a different email and as such I was no longer able to receive my refund. I did not recognise the email they showed me so so it had obviously been resold by them and obviously their admin team have made an error. CDkeys if you are reading this the ticket number is #952195.

12 April 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Hello,

We are sorry to read about your frustration, however we must respectfully clarify a few points for other readers.

1) We do not sell any product labelled as "region free" when it is in fact region-locked. The activation region (US, EU, UK, Global, etc.) is displayed prominently on every single product page and again at checkout. Buying a US key for a UK account is, unfortunately, a customer-side mistake and not a product defect.

2) Despite this, we do offer goodwill exchanges in many such cases – but only when contacted through our official support channel (support@cd-keys.online or our ticket system) with the order number.

3) We have searched our database and cannot find any order, ticket, or email matching your Trustpilot profile. We have also flagged this review with Trustpilot for verification, as their guidelines require reviews to reflect a genuine purchase experience.

If you are a real customer, please reach out with your order ID and we will resolve this immediately.

Kind regards,
Customer Care – cd-keys.online

Rated 1 out of 5 stars

Bought a code to try Xbox live out

Bought a code to try Xbox live out, been jumping through hoops and emails and still no refund

10 April 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Hello,

Thank you for taking the time to leave feedback. We take every review seriously, but we have to be transparent: we cannot locate any order, support ticket, or email correspondence matching your Trustpilot profile in our system.

All Xbox Live / Game Pass codes sold on cd-keys.online have the activation region clearly stated on the product page before purchase, and our refund and exchange policy is published in our Terms & Conditions in line with EU consumer law for digital goods.

If you are in fact our customer, please send your order number to support@cd-keys.online and we will personally review the case within 24 hours. We are also happy to escalate it directly through Trustpilot's verification process so the review can be linked to a real transaction.

Without an order reference we unfortunately have no way to investigate this complaint.

Kind regards,
Customer Care – cd-keys.online

Rated 1 out of 5 stars

No refund for code that doesn't work

I've been using CD-keys for a very long time but on this occasion they sold me a code that wasn't stackable so when it came round to me actually using the code I found that it had already been used by someone else after complaining to CD-keys about this they said that there was nothing they could do about it, no refund nor a new useable code.i even gave evidence & was ignored

17 March 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Please email support@cd-keys.online with your order number and details; we will investigate the matter and respond promptly.

Rated 1 out of 5 stars

Paid for 12 months xbox gold pass and…

Paid for 12 months xbox gold pass and been given 3 month.
I complained and they gave me credit to get 12 months again which was also a 3 month pass.
So altogether I have a 6 month pass.
They are so slow at getting back and sorting their own problems out.
Please look into this order
4551293
I've had to file a case with PayPal because they have stopped replying to messages.

9 March 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Hello,

We have no record of a transaction under order 4551293, and we do not accept PayPal due to high fees. It appears you may have contacted the wrong website. Please remove your review and post it on the correct vendor’s site. If you have further details proving this transaction with us, share them and we will investigate.

Rated 1 out of 5 stars

they fon't even answer keys out of…

they fon't even answer keys out of stock and they tell you always your order under verificatjon just to let you waityassine

9 March 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Please email support@cd-keys.online with your order number and details; we will investigate the matter and respond promptly.

Rated 1 out of 5 stars

Brutta esperienza - Bad experience

Ho comprato una chiave l’altro giorno e non sono riuscita ad utilizzare Microsoft Office perché mi dava errori nell’installazione e non posso reinstallare Office perché mi dice che la chiave è già stata attivata. Ho dovuto quindi attivare un abbonamento originale Office e ho chiesto il rimborso per la chiave non utilizzata a cd keys online. Loro mi hanno negato il rimborso di 15 euro dicendo che dal loro punto di vista va tutto bene. Sono molto affranto e non ritengo professionale un certo comportamento

I bought a product key the other day, but I wasn't able to use Microsoft Office because I kept getting errors during installation. Now, I can't even try to reinstall it because it says the key has already been activated.
As a result, I had to purchase a genuine Office subscription instead. I requested a refund for the unused key from CD Keys Online, but they denied my €15 refund, claiming that everything looks fine from their end. I am very upset, and I find this behavior highly unprofessional.

3 March 2026
Unprompted review
CD-Keys.online logo

Reply from CD-Keys.online

Please email support@cd-keys.online with your order number and details; we will investigate the matter and respond promptly.

Rated 1 out of 5 stars

Thieves

Thieves

Bought a game through cdkeys which involved a 3rd party, psturkeyacc.com

The email and password given to access the game were fake

Cdkeys have refused to do anything about this

Theives

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam avoid, made up codes, no support

Sending Xbox subscription codes that are not the correct length !!! Avoid at all cost, awful support service, keep going round in circles, it’s simple the code they send is 24 characters long but needs to be 25 characters to enter, vey poor wish I had paid Xbox full price, used CD keys for years never had a problem, definitely avoid ever using them again

13 February 2026
Unprompted review

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