Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... See more
Ordered a fancy dress costume on Monday evening, arrived Wednesday afternoon! Can’t say fairer than that! Good price, simple process, would definitely consider using this site again.
I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... See more
Company details
Written by the company
#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.
Contact info
Unit 3 40 Comet Way, Southend on Sea, Essex, SS2 6GD, southend, United Kingdom
- 01702617821
- support@cazaar.co.uk
- cazaar.co.uk
4.1
Great
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
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I made a error twice ordering it rang…
I made a error twice ordering it rang them up and was very helpful and fast results
28 March 2025
Unprompted review
Reply from Cazaar
Thank you for leaving us feedback, it is really appreciated. Please be assured we will always assist and resolve where possible.
Smooth transaction and were very…
Smooth transaction and were very accommodating when I needed to make an amendment to my order.
27 March 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback! We're so pleased to hear everything went smoothly and that we could accommodate the changes to your order. We always aim to make the process as easy and flexible as possible, and it's great to know you were happy with the service.
We appreciate your support and hope to assist you again soon!
Abi was amazing at the Southend store…
Abi was amazing at the Southend store 'i love fancy dress' helping us get a 70s costume. Thanks so much Abi, you went above and beyond.
15 March 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind feedback! We're really glad Abi was able to assist you. It’s great to hear that she was able to get everything sorted for you so quickly — we’ll be sure to pass on your lovely comments to her.
Amazing customer service2
I love fancy dress is one of the best companies I have dealt with. Outfit as described, amazing quick delivery.I did get sent the wrong size but Melanie sent out right size same day as ringing and told me to keep original. So I had a very happy granddaughter for world book day.I have used this company before, will definitely use again in future.
2 March 2025
Unprompted review
Reply from Cazaar
Thank you so much for your wonderful feedback! We’re delighted to hear that your granddaughter loved her outfit for World Book Day and that Melanie was able to quickly sort out the sizing mix-up. It’s fantastic to know you’ve had a great experience with us before and plan to shop with us again.
We really appreciate your continued support and look forward to helping you in the future
Had a bit of a mix up with the order…
Had a bit of a mix up with the order but sent out replacements straight away. Super friendly staff.
1 March 2025
Unprompted review
Reply from Cazaar
Thank you for taking time to leave us feedback, I am so pleased you found our Customer Service team friendly and helpful.
Rocky horror outfit
Super quick delivery. For the price very happy would use again.
28 February 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback, We are so pleased we were able to meet your delivery times, and look forward to seeing you again in the future!
ILoveFancyDress - tops in Customer Care!!
What made my experience great was the personal care and help I received from Melanie and Donna in Customer Support and the company in general. When the order was late in arriving, Donna tracked it down and was able to tell me where it was. The items were exactly as described and what I wanted. Overall - great quality, great customer care. The latter is key; I place huge emphasis on how a company treats its guests. I will certainly be back and I will recommend ILoveFancyDress to others. Thank you
27 February 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind and thoughtful feedback! We’re thrilled to hear that Melanie and Donna provided the personal care and support you deserved, especially in tracking down your order. It means a lot to us that the quality of both our products and customer service stood out to you.
We truly appreciate your recommendation and look forward to welcoming you back to ILoveFancyDress soon!
This is s selling platform that has no…
This is s selling platform that has no control over the seller. One seller pretended to refund my money and Cazaar are unable to resolve the issue. The seller after 2 weeks is still saying they have refunded the money but have not. Going through credit company to get my money back. Seller cancelled the order.
4 February 2025
Unprompted review
Reply from Cazaar
We’re very sorry to hear about the difficulties you’ve experienced. Please note that Cazaar operates as a marketplace platform where individual third-party sellers manage their own stock, orders, and refunds. While we strive to ensure all sellers meet our standards, we unfortunately do not have direct control over their actions.
We take situations like this seriously and are committed to investigating the matter thoroughly with the seller involved. In the meantime, we’re glad to hear you are pursuing the issue with your credit company to seek a resolution.
Thank you for bringing this to our attention, and please feel free to reach out to our support team at support@cazaar.co.uk if you need any further assistance.
fraud
their online shop is a disaster, with a hint of deceit, they give promotional and regular prices, only you can't buy at the promotional price, you can't even add it to your basket, but at the regular price you can buy without any problem....
15 February 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback. We’re sorry to hear about your frustration regarding the pricing on our site. We aim to be fully transparent with our promotions and pricing, and we regret any confusion this may have caused. The discrepancy in prices you are seeing, may be due to the search engine, Google for instance can show out of date prices which can be both confusing and frustrating,
Promotional prices can sometimes be limited by stock availability or specific terms, which may affect their visibility or purchase eligibility. We’re continuously working to improve the shopping experience and clarity on our website.
If you have any specific examples or need assistance with a particular product, please reach out to us at support@cazaar.co.uk, we’d be happy to help.
Thank you again for bringing this to our attention.
WASTE OF MONEY
We purchased a metal frame gazebo which cost just under a thousand pounds, two legs were damaged and we emailed Cazaar whom we had purchased the item through, had asked if it was possible to purchase two support legs as these had became damaged due to weather (this item was purchased under a year ago) and was informed that it the manufactures do not supply components, it was highlighted that Cazaar have a duty to informed potential buyers about unable to obtain spare parts, it was also highlighted that this item needs to be scraped and disposed of in a land site, what a waste of money and a impact on the environment as I say....TAKE SOME RESPONSIBILITY, it was you that sold the item.
Have been provided feedback from the manufacturer who now states they only provide 6 months guarantee and not the expected 1 year guarantee, have asked the supplier are they going to state the same.
24 January 2025
Unprompted review
Reply from Cazaar
Thank you for sharing your concerns with us. We’re truly sorry to hear about the issues you’ve experienced with your gazebo and the frustration regarding the availability of replacement parts.
As a marketplace platform, we work with a variety of suppliers and manufacturers, each with their own policies on warranties and spare parts. We understand how important it is for customers to have clear information before making a purchase, and we sincerely regret if any details regarding guarantees or parts availability were not clearly communicated at the time of sale.
We appreciate your feedback about the environmental impact and we have passed this through to the seller.
Really helpful
16 January 2025
Unprompted review
Reply from Cazaar
Thank you for taking the time to leave us feedback, it is appreciated, I am so pleased we were able to help.
Cazaar saved the day!
Called in desperately needing an outfit for my daughter after being let down by Amazon and Melanie and Issy couldn’t have been more helpful. Got the outfit I needed so one little girl won’t be disappointed. Highly recommend Cazaar
22 January 2025
Unprompted review
Reply from Cazaar
Thank you so much for your wonderful feedback! We're thrilled Melanie and Issy could help you out in a pinch and make sure your daughter’s day is special. It means a lot to us that you’d recommend Cazaar — we’re always here when you need us!
Fantastic customer service
Fantastic customer service! I would not hesitate to use this company again.
14 January 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're delighted to hear you had a fantastic experience and look forward to helping you again in the future!
Great service
I had ordered the wrong size, sent email asking to change size. Received an email within minutes to say my order had been sorted. Great service
12 January 2025
Unprompted review
Reply from Cazaar
Thank you so much for your lovely feedback! We're delighted to hear we were able to assist changing the size for you. We truly appreciate your support and hope to see you again soon!
Excellant
Good Value, Easy ordering process, quick delivery and excellant customer service.
10 December 2024
Unprompted review
Reply from Cazaar
Thank you for your feedback! We're so pleased to hear everything went smoothly and that we could deliver quickly for you. We always aim to make the process as easy and flexible as possible, and it's great to know you were happy with the service.
We appreciate your support and hope to assist you again soon!
Impulse Mexican Purchase
I was staying in Leigh on Sea to visit friends, I made an impulse purchase of sombreros and a blow up cactus for a Mexican meal night.
Melanie was really helpful, she went out of her way to show me what they have on offer and went to collect the goods herself.
I would definitely return to the shop again.
Thank you
7 January 2025
Unprompted review
Reply from Cazaar
Thank you so much for your lovely feedback! We're thrilled to hear Melanie could help make your visit special and that you enjoyed your impromptu Mexican meal night. We’d love to welcome you back anytime, thanks again for sharing your experience!
I accidentally ordered the wrong size…
I accidentally ordered the wrong size costume for my husband and emailed you to ask to change the sizing , and it was done with no hesitation and was a quick response. Thank you very much
2 January 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words — we truly appreciate you taking the time to leave such positive feedback.
We're delighted to hear that you were happy with the service you received and that we could resolve your issue quickly. It’s always our goal to provide fast, friendly, and effective support, and it's great to know we hit the mark for you.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Registered
Registered, subscribed to get 10% off. As a result, the discount is not on all products. Wasted time.
29 December 2024
Unprompted review
Reply from Cazaar
Thank you for your feedback. We apologise if the details about the 10% discount weren’t clear. The offer applies only to certain stores and selected products on our website, which is usually stated on the promotional form.
We appreciate your time and are always looking for ways to make our offers clearer
Wrong goods supplied
Wrong goods supplied - we ordered a Xmas snowflake and were sent a totally different product, much cheaper and different size. Contacted Cazaar and the supplier and they were useless. Copied the details of what we were buying and what we got to the support departments at Cazaar and their supplier and got no response. Avoid this company.
18 December 2024
Unprompted review
Reply from Cazaar
I’m sorry to hear about your frustrating experience. Please note that Cazaar is a marketplace platform where individual sellers manage their own stock and orders. We understand how disappointing it is to receive the wrong item and have communication issues.
We did arrange a refund through the seller for you, and we appreciate your patience during this process. Your feedback is important to us, and we will continue working to improve the support experience for all our customers. If there’s anything more we can do to assist, please don’t hesitate to reach out.
I found the delivery company unable/unwilling to help,
I love Fancy Dress were a pleasure to deal with. Clear instructions of what I needed to adhere to, extremely helpful and went above and beyond to ensure that a replacement costume will arrive in time for our Christmas Nativity. Cannot praise this company & it's staff enough. Very Professional
13 December 2024
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We’re delighted to hear that our team at I Love Fancy Dress could assist you and go the extra mile to get your replacement costume to you on time. It means a lot to know we helped make your Christmas Nativity special. We truly appreciate your praise and look forward to helping you again in the future!
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