I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We wanted life insurance so approached Cavendish Marc , from Cavendish, contacted us . He was extremely professional and friendly. He gave us some options that we were deliberating over and quick... See more
The ease of getting through on the telephone to discuss my needs with someone who knew what I wanted , and how to help me. Whilst the call lasted just under 50 minutes, everything was explained in... See more
I found the service at Cavendish to be very helpful when going through options for life and critical illness cover. Mark was very helpful in coming up with various options to help us choose t... See more
Company details
About Cavendish Online
Written by the company
About Cavendish Online
At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about — without the jargon or hidden costs.
Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers — whatever suits you best.
Why customers like us
- Clear, easy-to-understand guidance — no confusing insurance speak.
- Flexible options: manage online or talk to a friendly adviser.
- Competitive prices and straightforward policies.
In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. We’re fully authorised and regulated by the FCA — so you can be confident you’re in safe hands.
Ultimately, protection is about peace of mind. With Cavendish Online, you’ll get honest advice and practical support so you can make the right decisions for your family — and get back to enjoying today.
Need help? Our team is ready to chat — friendly, no-pressure advice whenever you need it.
Contact info
234 High Street, EX4 3NL, Exeter, United Kingdom
- 03456442544
- info@cavendishonline.co.uk
- cavendishonline.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Peace in mind
I had difficulties to find a provider for my life insurance but Cavendish online did for me. Now I have the policy that I wanted . Cavendish online is professional and useful. I already have been told to my friends, if someone needs help , to not hesitate to contact them . It’s peace in mind .
5 December 2025
I didn't request any products from…
I didn't request any products from Cavendish Online but have received emails to say I have and this survey, no response from Cavendish Online to requests to sort this
12 December 2025
Reply from Cavendish Online
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Quality Product Life Insurance with…
Quality Product Life Insurance with minimal fees
12 December 2025
Receiving messages about a policy I…
Receiving messages about a policy I have not requested, and my unsubscribe is not being acted on. Reported as phishing.
12 December 2025
Unprompted review
Reply from Cavendish Online
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Reply from Cavendish Online
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Email Scammers
Scam emails being sent saying "Thank you for taking out life cover with Cavendish Online" but this is a marketing trick so to make you call them for clarification and then they hard sell.
12 December 2025
Unprompted review
Reply from Cavendish Online
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
I dealt with Leroy
I dealt with Leroy, who was very helpful, professional and polite. He took time to explain everthing in detail to ensure I was able to make the right choice.
Very Good servive from start to finish.
I would highly recommend Cavendish.
5 December 2025
I am truly grateful for the…
I am truly grateful for the thoroughness and clarity you provided. It felt as though you genuinely cared about ensuring I received the best possible outcome. Your dedication and attention to detail were evident in every explanation. I am confident that you have a deep understanding of what I need. Thank you for your exceptional service and for making this process so smooth.
5 December 2025
Clear helpful advice and honest
Clear helpful advice and honest about my options due to my health. Also offered advice on changes I could make with my policy in the future
5 December 2025
Ben was so nice 👍
5 December 2025
I have asked on numerous occasions not…
I have asked on numerous occasions not to continue withi is policy it has still gone through
2 October 2025
Reply from Cavendish Online
Hi Sean,
Thank you for sharing your feedback.
We’re sorry for the inconvenience you experienced and appreciate the opportunity to make things right. We’re glad the issue has now been resolved, and we’re committed to ensuring your experience remains positive moving forward.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Cavendish Online
Informative, Customer Focused Service
Very helpful, attentive and customer focused. Never felt rushed into making a decision and plenty of helpful information was provided which helped me to make an informed choice.
The agent I dealt with was excellent and knew his job well, presenting an excellent knowledge of the subject matter and products being discussed.
Would highly recommend, especially if you want absolute clarity, options, alternatives and detailed explanations on the life insurance policy that you are considering.
7 November 2025
It was just easy to get through with…
It was just easy to get through with the help of your advisor
14 November 2025
Kate Ashton is brilliant
Kate Ashton is brilliant. She managed to get a good Income Protection cover for me. She is very friendly and professional in her approach. I felt very comfortable speaking to her. I would definitely recommend her and Cavendish online.
14 November 2025
Great Advice and Communication
After getting told I cannot receie medically underwritten cover, I was worried that I'd have no cover at all.
My details were passed onto Cavendish and Nick contacted me to get the process started. He explained all the options very clearly and answered any questions I had. The contact throughout was brilliant and I ended up with the cover I wanted. Thanks for making the process significantly easier.
3 November 2025
Unprompted review
Good support and guidance!
30 October 2025
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