Cavendish Online Reviews 

3,228
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and patient when discussing various insurance policies. Consumers appreciate the clear explanations provided throughout the entire process, ensuring that everyone feels comfortable and well-informed. People also note that the overall pricing is very competitive and affordable compared to alternative market providers. Some reviewers were not happy with communication issues, noting significant difficulties in reaching customer support over the telephone. A few individuals also mentioned experiencing frustrating interactions and receiving inadequate guidance regarding specific policy insurability rules.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting professional staff and helpful guidance on... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being attentive,... See more

User experience

People report positive experiences with user experience, highlighting how straightforward and supportive the... See more

Price

Reviewers mention positive feedback about price, highlighting competitive and affordable policies. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... See more

Rated 5 out of 5 stars

We wanted life insurance so approached Cavendish Marc , from Cavendish, contacted us . He was extremely professional and friendly. He gave us some options that we were deliberating over and quick... See more

Rated 5 out of 5 stars

The ease of getting through on the telephone to discuss my needs with someone who knew what I wanted , and how to help me. Whilst the call lasted just under 50 minutes, everything was explained in... See more

Rated 5 out of 5 stars

I found the service at Cavendish to be very helpful when going through options for life and critical illness cover. Mark was very helpful in coming up with various options to help us choose t... See more


Company details

  1. Insurance Broker
  2. Insurance Agency
  3. Life Insurance Agency
  4. Price Comparison Site

About Cavendish Online

Written by the company

About Cavendish Online

At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about — without the jargon or hidden costs.

Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers — whatever suits you best.

Why customers like us

  • Clear, easy-to-understand guidance — no confusing insurance speak.
  • Flexible options: manage online or talk to a friendly adviser.
  • Competitive prices and straightforward policies.

In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. We’re fully authorised and regulated by the FCA — so you can be confident you’re in safe hands.

Ultimately, protection is about peace of mind. With Cavendish Online, you’ll get honest advice and practical support so you can make the right decisions for your family — and get back to enjoying today.

Need help? Our team is ready to chat — friendly, no-pressure advice whenever you need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,228)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy family

Dealt with Marc. Superb from the off, took time to listen to my concerns and was extremely flexible and knowledgable. Great help.

10 April 2026
Rated 5 out of 5 stars

Life cover

We had a great experience, Ben Kent was brilliant everything was explained in great detail. We needed life and critical illness cover which is what we got at a great price. Thanks Ben very very happy

20 February 2026
Rated 5 out of 5 stars

The wonderful work of Reema & Areej

Reema and Areej were absolutely fantastic throughout the sale and purchase of our properties, we didn’t complete on the day we should’ve but both Reema & Areej worked tirelessly to claw back the costs of an extra removal day and storage of which we are eternally grateful. Thank you both, you are wonderful assets to Cavendish.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Ben helped me to obtain life insurance having been refused in the past on medical grounds. His expertise and approach to what were difficult questions was brilliant and we very much appreciate it.

6 March 2026

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