Cavavin - The Wine Shop Reviews 400

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness, making every interaction pleasant and informative. The service is frequently described as excellent, with many appreciating the personalized approach and the ease of their overall experience, including efficient ordering and prompt delivery. People are also highly satisfied with the product selection, noting the quality and variety of wines, often difficult to find elsewhere, and the great value for money. However, some customers experienced minor issues with delivery, where the company had to redirect or make a second attempt to deliver their order.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising them for being friendly, helpful, and... See more

Service

Clients share positive opinions on service, consistently describing it as wonderful, excellent, and awesome.... See more

Product

Reviewers highlight positive aspects of product, particularly praising the excellent and varied selection of... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency. Many reviewers... See more

Value for money

People report positive experiences with value for money, consistently finding great products and services at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cavavin has an excellent stock of superb wines from many countries,they will make up hampers for any occasion! They also have delicious coffee,scones and sourdough sandwiches,all very reasonably pri... See more

Company replied

Rated 5 out of 5 stars

My partner and I have attended several of Cavavin Galway’s Tasting Nights over the past couple of years and have always had an incredible time. So when it came to booking a private event for my 30th b... See more

Company replied

Rated 5 out of 5 stars

I bought the gold subscription for three months as a Christmas present to my husband and it was honestly one of the next presents I have ever bought him! The delivery to your door (thank you Siobhan ☺... See more

Company replied


Company details

  1. #2 of 4 best companies in Wine Store
  2. #3 of 7 best companies in Alcohol Store
  3. #2 of 6 best companies in Gift Basket Store
  4. #2 of 4 best companies in Liquor Store

Written by the company

Here at Cavavin Ireland, we strive to provide a great selection of high quality wine that our customers will love in a friendly and informative environment. We like to do things a little different - From our exclusive wines, to our amazing local producers, we like to make your wine experience something special. We have wines from all over the world including an extensive French collection. We ensure our staff are experts in the world of wine to help you take the fuss out of wine selection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

Excellent

Very nice and knowledgeable Team

3 December 2023
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Reply from Cavavin - The Wine Shop

Thanks for your feedback, delighted you were happy with your shopping experience!

Rated 5 out of 5 stars

Wine tasting

A great experience with such a knowledgeable lady and lovely staff, I will
go all out and say the best customer service I’ve experienced in a long time! I’d highly recommend the wine tasting experience!. €50 a head, we tasted amazing wine, ate a beautiful selection of food…and had some education on wine.
It’s a great way to spend an evening and lovely to see a place like this in limerick, so needed. Support!
Looking forward to the next one already.

2 December 2023
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Reply from Cavavin - The Wine Shop

Thank you so much for the great review. We are delighted that you enjoyed your evening in our wine bar on Bedford Row, our tastings are proving really popular and it's great to hear that you enjoyed it so much. Customer service is our top priority so we are delighted with your lovely review!

Rated 5 out of 5 stars

Nice variety and layout of wines

Nice variety and layout of wines. Reasonable prices alongside more exclusive bottles. Very friendly and accommodating staff. Will 100% be visiting again.

28 November 2023
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Reply from Cavavin - The Wine Shop

Thank you for your great review, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent customer service

Easy to order, delivery on time, received a courtesy call when one bottle was unavailable and a substitution was agreed easily.

28 November 2023
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Reply from Cavavin - The Wine Shop

Thank you so much for your review, we really appreciate it. We pride ourselves on our customer service so it's so great to get feedback from happy customers like yourself!

Rated 1 out of 5 stars

Unprofessional Management

The interview went okay, they asked me to come in for a trial. I was meant to work as a graphic designer and a barista. My graphic design role was to include running their social media accounts, improving their website and taking pictures for content. Before my trial, I got an email with a very long list of spaces and items to photograph in the shop. They have also asked me to review their website and social media to see what can be improved. I have prepared a presentation with ideas for content, a new navigation system for their website ect. I have put a lot of effort into the presentation to make a good impression. I have done that in my spare time which I was not paid for. I didn't mind not getting any money for the time I put into researching and preparing the presentation in hopes of getting the job. My two day trail went ok, the owner that interviewed me was meant to show up on my second day so that we could discuss my ideas, review images and take the next steps. Unfortunately, he never showed up. Instead, I had to speak and present to the manager Louise. She asked me to transfer all the images and the presentation, and that they would get in touch with me next week on Tuesday as she needed to speak to the owner and show him my work. On Tuesday I did not hear back from them. I have messaged the owner and the manager but they ghosted me, I also called them and no answer. I find this behaviour to be quite unprofessional as I have put in a lot of work for them. I do not mind if they didn't like my images or my ideas but I do think that it is unprofessional to not inform me and simply ghost my messages. It is very frustrating as I turned down a different job offer in hopes of working as a graphic designer for Cavavin. I did get paid for the two-day trial, but it seemed like they were only looking for a photographer to take pictures of their Christmas hampers. If that was their intention they should not have called it a trial. For the amount of work that I put in, I do at least expect a reply to my message.

17 November 2023
Unprompted review
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Reply from Cavavin - The Wine Shop

Hi Marta. We're disappointed that you felt it necessary to post your complaint here. As you say we had intended to get together as a team and conduct a more detailed review of your work, but when you had contacted us to say that you had another offer of employment that task didn't get and has not yet been completed. This is such a busy time of year for us and we are doing our best to try and ensure that all of our customers are getting great customer service and a great shopping experience in our stores. We appreciate the time that you put in to your trial period and as you say you were indeed paid for all of your work. Please be assured we were not just looking for someone to take photographs of our Christmas hampers, that is something we can easily look after ourselves. We wish you all the very best in your new role and if you wish to discuss further feel free to contact us via our any email addresses, it's probably a better forum for a discussion like this! All the best from the team at Cavavin Ireland

Rated 5 out of 5 stars

Limerick shop, Excellent staff!

Every time my partner and I visit the Limerick store we always leave raving about the staff! They're all so warm and bright and friendly and seem so genuinely interested in the products and helping you find something you like! They're very knowledgeable and when they don't know they know who to ask! Always such a delight.

Was served by Leah today and she was so incredibly helpful and had so much knowledge about the Irish brands we were looking into. It's made my Christmas shop so much easier as she was able to give me such great info about anything I looked into.

And it's not just Leah though, genuinely every time we're there the staff have been a delight! Keep it up ye're great!

2 December 2023
Unprompted review
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Reply from Cavavin - The Wine Shop

Thank you so much for the great review, it has made our day! We are so proud of all of the team at Cavavin and it is so great to get feedback like this from our lovely customers! Customer service is our top priority so we're delighted to hear that Leah was able to be such a help with your Christmas shopping. We will look forward to seeing to back instore soon!

Rated 5 out of 5 stars

Openness

I was well received in the store and given a great recommendation. I will highly recommend the store and the upstairs bar to anyone. I wish this store the best in business, great to have in Limerick.

2 November 2023
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Reply from Cavavin - The Wine Shop

Thank you so much for your great review and also for your good wishes!

Rated 5 out of 5 stars

Excellent

The store assistants are always both knowledgeable and personable and of course the selection is excellent. Im always delighted with my purchase from here.

1 November 2023
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Reply from Cavavin - The Wine Shop

Thank you so much for your great review, we pride ourselves on our customer service so are delighted with feedback like yours!

Rated 3 out of 5 stars

The store needs some warmth

The store needs some warmth, not great for atmosphere especially a wine bar. Needs low ceilings, surroundings are painted black and wide open.

Wine is only OK, pricey.

29 October 2023
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Reply from Cavavin - The Wine Shop

Sorry to hear you didn't enjoy your experience in our wine bar. As a newly opened business we are constantly looking for ways to improve so appreciate your feedback on our decor. We'd love to see you back in our wine bar and would be delighted to recommend some of our lovely wines for you to try should you wish to do so!

Rated 5 out of 5 stars

Great store with huge selection

Great! The owner was so knowledgeable and friendly and spoke me through the wines. Great experience I will be back

27 October 2023
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Reply from Cavavin - The Wine Shop

Thank you so much for taking the time to write us a great review, it is much appreciated!

Rated 5 out of 5 stars

Fantastic service from most informative…

Fantastic service from most informative staff.Wonderful to have home delivery

25 October 2023
Cavavin - The Wine Shop logo

Reply from Cavavin - The Wine Shop

Thank you for taking the time to write us a lovely review. We are delighted you enjoyed our customer service and we looking forward to seeing you again soon.

Rated 5 out of 5 stars

Great selection of wines

Great selection of wines. Staff very helpful and knowledgeable. Will be back.

29 September 2023
Cavavin - The Wine Shop logo

Reply from Cavavin - The Wine Shop

Thanks for the lovely feedback - happy to hear you enjoyed your experience with us

Rated 5 out of 5 stars

Excellent selection of premium wines

Visited the Galway store. Louise recommended a few new wines & a champagne that I hadn’t tried.
Thoroughly enjoyed all of my purchases & look forward to visiting again

6 October 2023
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Reply from Cavavin - The Wine Shop

Great to hear that you had such a good experience with us and delighted to hear that Louise' recommendations were to your liking!! Looking forward to seeing you again!

Rated 5 out of 5 stars

Personal Advice and recommendations

Cavavin has a great selection of wines but most importantly is the personal advice and recommendations. Louise is a font of knowledge!

6 October 2023
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Reply from Cavavin - The Wine Shop

Thanks for the great feedback - We're very lucky to have Louise!!

Rated 5 out of 5 stars

Great Service

Very Friendly staff. Great relaxing surroundings. Very knowledgeable and great reccomendations of wine. Will be back again soon to try other wines.

6 October 2023
Cavavin - The Wine Shop logo

Reply from Cavavin - The Wine Shop

Thanks for the lovely feedback, its always great to get such positive feedback from customers!

Rated 5 out of 5 stars

Reserved 4 places on the wine night…

Reserved 4 places on the wine night of29 September with some friends. It was a fantastic wine tasting event, all of us were impressed, the selection of wine was delicious along with plenty of cheese and bread and cured meats, we made the mistake of eating prior, I’d recommend not arriving with a full stomach 😊 the crémant that we started with is divine, I ended up purchasing! The wine selection in Cav à Vin is always really good, Louise and her staff haven’t put a foot wrong with their recommendations.

29 September 2023
Cavavin - The Wine Shop logo

Reply from Cavavin - The Wine Shop

Thanks for such great feedback - delighted to hear that you had such a good night - it makes running these events so much more rewarding to hear feedback like this!

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