Reloved Again Reviews 167

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and personalized approach, making every interaction pleasant and efficient. People frequently highlight the excellent service, noting the team's ability to understand individual styles and provide valuable advice. Consumers are particularly impressed with the quality and variety of products, often finding stunning, well-priced designer items in pristine condition. However, some customers were not happy with the customer service, citing issues with unresponsiveness, vague replies, and a lack of follow-through on inquiries. A few individuals also mentioned concerns regarding transparency in pricing and the handling of items, leading to dissatisfaction with the overall selling experience.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the fantastic items,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being amazing,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the team's... See more

Price

People report positive experiences with price, often highlighting competitive and unbeatable pricing for... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers consistently praise the friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

Reloved Again has been, without a doubt, the best preloved luxury store I’ve ever shopped with! Not only have I found some stunning pieces in pristine condition, but the prices are absolutely unbeatab... See more

Rated 5 out of 5 stars

I have now purchased Celine sunglasses, Miu Miu purse and a Chanel bag from Reloved Again and I can honestly say it has been amazing The items are all in top condition and were fantastically pric... See more

Company replied

Rated 5 out of 5 stars

I have just made my first purchase with Reloved Again and I'm extremely pleased with the jacket. I made a few enquiries regarding the item and got a response immediately. The customer service has been... See more

Company replied

Rated 5 out of 5 stars

Saw the product on instagram stories, I asked for some more details and within minutes I had a personalised video. Paid for my (gorgeous) new bag yesterday, arrived by guaranteed post today. This... See more

Company replied


Company details

  1. Used Clothing Store

Written by the company

One of the UK's best online preloved shops and fashion and lifestyle blog


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reloved is the way forward for me

Prior to stumbling across the boutique on the Kings rd I have never bought or sold Reloved. The experience made me feel differently about my designer purchases that never saw the light of day. I was buying impulsively and hoarding ! Not any more, I have resold some beautiful bags for somebody else to enjoy and treasure and I am continuing to edit my wardrobe of clothes and shoes. The team at Reloved are amazing such a personal friendly but professional service. I am kept up to date with sales and offers on a regular basis and cannot recommend them highly enough, especially if you are a first time buyer or seller. They only resell the best quality items and the pricing is always competitive and unlike many resellers if you change your mind you can return any item purchased.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

A star preloved company

I would highly recommend this company as my experience of buying my Beautiful Dior tote was flawless from start to finish. Brilliant with their communication as you're not left hanging around for days for a response which I love. They could not have been more helpful. It's Christmas again all over for me as the product was as described in brand-new condition and saved me 1.5 K so win-win for me A very happy customer. MParker

19 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

5 star service ! Thank you for helping me to clear my wardrobe and for the seamless service , no other company have been so quick to get my items sold

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Reloved Again has been 10/10

Reloved Again has been, without a doubt, the best preloved luxury store I’ve ever shopped with! Not only have I found some stunning pieces in pristine condition, but the prices are absolutely unbeatable. What truly sets them apart, though, is the team. They’re incredibly sweet and take the time to really understand your personal style. They make you feel like you’re shopping with friends who are dedicated to helping you find the perfect additions to your wardrobe. The whole experience is personalized, thoughtful, and filled with genuine care. I couldn’t recommend them more!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Quick to respond to queries. Bag ordered Friday morning and received in Northern Ireland by 10am the following day. Bag was exactly as described. Will use again.

30 January 2026
Unprompted review
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Reply from Reloved Again

Thank you Julie !!! SO SO HAPPY to hear you love your order and thank you for you kind words

Rated 5 out of 5 stars

Incredible service

Incredible service. Best experience yet from beginning to end. Amazing merch and best, most helpful and speedy staff.

6 January 2026
Unprompted review
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Reply from Reloved Again

Hi Ella, thank you for your wonderful review !! We loved having you here at the Townhouse to help you find your dream Chanel jacket :) We are always here to help, please visit again when you are next in Chelsea :):)

Rated 2 out of 5 stars

Tried to purchase and message

Tried to purchase and message, couldn’t even reply, not good customer service tbh, The company has now tried to remove review ??? please could you explain why ...
Thanks for the reply, can i please ask why you flagged my review for containing defamatory content ?? When clearly this was not the case. I felt i was entitled to leave this fair review as i contacted twice with no reply. I do not want to purchase from you now as your customer service is poor

31 January 2026
Unprompted review
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Reply from Reloved Again

Thank you for taking the time to leave your feedback.
We’re sorry to hear that you experienced difficulties when trying to contact us. Unfortunately, the review was left without a name or contact details, which has made it difficult for us to locate the enquiry or reach out directly.
Our opening hours are clearly displayed on our website, and we respond to messages received within those hours as quickly as possible. We’re always happy to help and would genuinely like the opportunity to resolve this for you.
Please feel free to contact us on 07464 153695 — we’d be very happy to hear from you and assist further.
Thank you again for your feedback.

Rated 5 out of 5 stars

Absolutely love Reloved

Absolutely love Reloved. They always have unique items, amazing descriptions and very fair prices compared to other competitors.
All the Reloved ladies have such a good eye and are totally trustworthy.
I bought multiple items and always extremely happy.
Highly recommend xxx

16 January 2026
Unprompted review
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Reply from Reloved Again

Dear Jana, thank you for your wonderful review and so happy to have heard from you !! We have loved helping you find your gems here at the Reloved Again Townhouse :)

Rated 5 out of 5 stars

Great Reloved stock at fair prices

Saw the product on instagram stories, I asked for some more details and within minutes I had a personalised video. Paid for my (gorgeous) new bag yesterday, arrived by guaranteed post today.
This is not my first purchase. Reloved again always have well priced designer items and the service is excellent.
Check it out everyday as there is always something new arriving!

13 January 2026
Unprompted review
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Reply from Reloved Again

Thank you so much for your lovely review! We’re delighted to hear you enjoyed the personalised video and that your new bag arrived so quickly. It truly means the world to have your continued support — loyal customers like you are why we do what we do. Enjoy your gorgeous new piece, and we look forward to welcoming you back again very soon ✨👜

Rated 5 out of 5 stars

Timeless style

Reloved Again, offers luxurious vintage, handbags, shoes and clothing with outstanding quality. Each piece feels carefully selected, stylish, and timeless. Perfect for anyone looking for unique fashion with a premium touch.”

5 January 2026
Unprompted review
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Reply from Reloved Again

Thank you so much, Veronica, for your lovely review. We’re thrilled you appreciate the quality and timeless style of our pieces. Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon ✨👜

Rated 5 out of 5 stars

Honestly couldn’t recommend highly…

Honestly couldn’t recommend highly enough. I’ve used many competitors but somewhere along the way they don’t get it right. Reloved Again just “gets it”. Makes the entire process seamless, easy and a joy. Sarah and team and amazing !

12 January 2026
Unprompted review
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Reply from Reloved Again

Thank you so much for your wonderful feedback. We’re thrilled to hear that you found the experience seamless and enjoyable — that truly means everything to us. Your kind words about Sarah and the team are very much appreciated. We look forward to welcoming you back again soon

Rated 5 out of 5 stars

Really lovely website and this is my…

Really lovely website and this is my first point of call for any luxury items as I trust their expertise and the videos they provide to show the items.
I have also enquired about sourcing a couple of items and the ladies always come back to me in a timely manner to assist.

12 January 2026
Unprompted review
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Reply from Reloved Again

Thank you so much for your lovely review! We’re so glad you find our videos and expertise helpful, and it’s always a pleasure assisting you with sourcing your items. We truly appreciate your support and can’t wait to help you find more beautiful pieces soon ✨

Rated 1 out of 5 stars

There were many negative reviews of…

There were many negative reviews of Reloved again up to last year, however they managed to get them removed claiming trust pilot guidelines were broken.
My own personal review was also removed.

4 January 2026
Unprompted review
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Reply from Reloved Again

This is now the third review left, this has been flagged to Trustpilot

Rated 5 out of 5 stars

Excellent client service

Excellent client service since I first started purchasing from them a few years ago. Beautiful bags and clothes are always available. Great communication at all times. My favourite shop!

6 December 2025
Unprompted review
Reloved Again logo

Reply from Reloved Again

Thank you so much for your lovely review! We’re thrilled to hear you’ve enjoyed our bags, clothes, and service over the years. Your support means the world to us, and we’re so happy to have you as a valued customer.

Rated 5 out of 5 stars

Best Reloved site ever.…

Been selling and buying through Reloved Again for years. Excellent service always.

14 November 2025
Unprompted review
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Reply from Reloved Again

Thank you Helen ! I really appreciate your feedback and lovely words, best wishes,
Sarah

Rated 5 out of 5 stars

I have always had a fantastic

I have always had a fantastic, warm and friendly experience with Reloved. There are many places doing a similar thing, but they go out of their way to give you a personal and helpful service. They also really get things sold and at a good price. Can’t recommend highly enough!

20 November 2025
Unprompted review
Reloved Again logo

Reply from Reloved Again

Thank you Tracy !! Really appreciate your wonderful words :) always here to help !

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