The company are most professional & helpful. I ordered the wrong product & sent an email to explain. I received a prompt reply & return address which I paid return postage. The correct part was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reac... See more
Absolutely excellent. Their website was clear and easy to navigate. Found the solution to my problem and ordered what I needed to fix it. Goods arrived really quickly. Highly recommend.
I was talked through the whole process of getting a new key and understanding the payment system by a very patient and helpful man on the phone line. Well done and thank you.
Company details
Written by the company
Cathedral Products started back in 1997 with just one item — our original Home Office File Box, which we’re proud to say is still made in our South Staffordshire factory today. Since then, we’ve grown a lot. Our range now covers over 40 different product categories, including everything from home office essentials to crafting must-haves. With a 30,000 sq. ft. warehouse, factory and showroom all under one roof, we’re set up to deliver great value and dependable products to our customers across the UK. We’re all about designing and sourcing items that strike the right balance between innovation, reliability and affordability. Our team travels far and wide to bring new ideas to life, creating practical solutions for use at home, at work or in the classroom. While we work with trusted partners overseas, we’re proud of our British roots. Our in-house manufacturing is a big part of who we are, and products like the Home File Box and Steel Hobby Box are officially certified ‘Made in Britain’. We’re here to make everyday organisation simpler, smarter and more affordable — and we’ve been doing just that for over 25 years.
Contact info
Unit 3 Plant Lane Business Park, Plant Lane, WS7 3GN, Burntwood, Staffordshire , United Kingdom
- 01543224100
- admin@cathedralproducts.co.uk
- cathedralproducts.co.uk
4.8
Excellent
440 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got what I ordered with no fuss
16 January 2025
Speedy service
I needed extra folders for my filing cabinet . They arrived really quickly which was much appreciated.
23 January 2025
Clear and Easy Website
I found the parts I needed easily on the website & they arrived quickly. I also bought a new product and it too arrived quickly. Great service. Thank you.
10 January 2025
Prompt return
Prompt return, though you do need to update the instructions in the product. It said phone for spare keys, but I needed to mail a request.
21 January 2025
Excellent service cash box Keys
Excellent service. Very helpful. Keys fitted perfect. Saved me having to smash the lock off. Keys arrived quickly and well packaged. Would definitely recommend this seller. And if I had any more problems I would not hesitate using them again. Many thanks. Regards Tommy.
17 January 2025
Amazing service!
Amazing service! After ordering a filing box from Amazon that came without keys, I contacted Cathedral via email.
Long story short, within a day of agreeing the box was of no use, I received a brand new one.
Customer support was outstanding!
I would rate more than five stars if possible.
21 January 2025
Unprompted review
Great service and prompt delivery.
12 January 2025
Good product at a reasonable price
Good product at a reasonable price. The blade was easy to install and sharp. Shipping costs were also reasonable and delivery was quick so overall I’m very pleased. I’ve always found Cathedral products well made and value for money. This was the first time I’ve bought direct from the company and it was much cheaper to do so. I will definitely buy from them again.
12 January 2025
Fast service, product as described
26 November 2024
Easy to order and quick delivery
Easy to order and quick delivery, will definitely use them again
25 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.