The company are most professional & helpful. I ordered the wrong product & sent an email to explain. I received a prompt reply & return address which I paid return postage. The correct part was... See more
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Review summary
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Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reac... See more
Absolutely excellent. Their website was clear and easy to navigate. Found the solution to my problem and ordered what I needed to fix it. Goods arrived really quickly. Highly recommend.
I was talked through the whole process of getting a new key and understanding the payment system by a very patient and helpful man on the phone line. Well done and thank you.
Company details
Written by the company
Cathedral Products started back in 1997 with just one item — our original Home Office File Box, which we’re proud to say is still made in our South Staffordshire factory today. Since then, we’ve grown a lot. Our range now covers over 40 different product categories, including everything from home office essentials to crafting must-haves. With a 30,000 sq. ft. warehouse, factory and showroom all under one roof, we’re set up to deliver great value and dependable products to our customers across the UK. We’re all about designing and sourcing items that strike the right balance between innovation, reliability and affordability. Our team travels far and wide to bring new ideas to life, creating practical solutions for use at home, at work or in the classroom. While we work with trusted partners overseas, we’re proud of our British roots. Our in-house manufacturing is a big part of who we are, and products like the Home File Box and Steel Hobby Box are officially certified ‘Made in Britain’. We’re here to make everyday organisation simpler, smarter and more affordable — and we’ve been doing just that for over 25 years.
Contact info
Unit 3 Plant Lane Business Park, Plant Lane, WS7 3GN, Burntwood, Staffordshire , United Kingdom
- 01543224100
- admin@cathedralproducts.co.uk
- cathedralproducts.co.uk
4.8
Excellent
439 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Their customer service is amazing
Their customer service is amazing. Had an issue , it was sorted immediately and new product sent within 24 hours
6 June 2025
Great Product
31 May 2025
Exactly what I wanted and very prompt…
Exactly what I wanted and very prompt with delivery as well
14 May 2025
Easy website to navigate and order…
Easy website to navigate and order spares for an existing office item. They arrived swiftly and when I needed to query the team were fast to send out the replacement guide. Great service.
9 May 2025
Ordered on line 2 days later I had…
Ordered on line 2 days later I had the key and it fits perfectly i cannot recommend these highly enough
6 May 2025
Solved the mystery of mini keys when I…
Solved the mystery of mini keys when I lost key to a cash box. Cheap and I’m cheerful. Many thanks
13 May 2025
Replacement cutter
Purchased this to replace the old one in my paper cutter, very good, tad slow arriving but there was a Bank Holiday in the middle too. Would highly recommend
8 May 2025
service was good
service was good
However the key doesn't fit so feel I wasted my money as I cant see a returns policy on website
8 May 2025
Reply from Cathedral Products
Hi Wendy, apologies for the delay in responding to your review, our returns & refund policy can be found in the footer menu at the bottom of all pages on our website - https://cathedralproducts.co.uk/policies/refund-policy
Simple to order and quick delivery
27 April 2025
Needed to buy replacements key for…
Needed to buy replacements key for existing cash box. Website very easy to use. Keys came quickly via Post Office.
12 April 2025
Specific Key
I needed a specific key for a security box and Cathedral were excellent in responding.
8 April 2025
The keys are perfect
The keys you supplied were exactly the ones I was looking for, they work perfectly
5 April 2025
Exactly what I needed
Exactly what I needed. Quick dispatch and delivery. Great price. Thank you
3 April 2025
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