The company are most professional & helpful. I ordered the wrong product & sent an email to explain. I received a prompt reply & return address which I paid return postage. The correct part was... See more
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Review summary
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Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reac... See more
Absolutely excellent. Their website was clear and easy to navigate. Found the solution to my problem and ordered what I needed to fix it. Goods arrived really quickly. Highly recommend.
I was talked through the whole process of getting a new key and understanding the payment system by a very patient and helpful man on the phone line. Well done and thank you.
Company details
Written by the company
Cathedral Products started back in 1997 with just one item — our original Home Office File Box, which we’re proud to say is still made in our South Staffordshire factory today. Since then, we’ve grown a lot. Our range now covers over 40 different product categories, including everything from home office essentials to crafting must-haves. With a 30,000 sq. ft. warehouse, factory and showroom all under one roof, we’re set up to deliver great value and dependable products to our customers across the UK. We’re all about designing and sourcing items that strike the right balance between innovation, reliability and affordability. Our team travels far and wide to bring new ideas to life, creating practical solutions for use at home, at work or in the classroom. While we work with trusted partners overseas, we’re proud of our British roots. Our in-house manufacturing is a big part of who we are, and products like the Home File Box and Steel Hobby Box are officially certified ‘Made in Britain’. We’re here to make everyday organisation simpler, smarter and more affordable — and we’ve been doing just that for over 25 years.
Contact info
Unit 3 Plant Lane Business Park, Plant Lane, WS7 3GN, Burntwood, Staffordshire , United Kingdom
- 01543224100
- admin@cathedralproducts.co.uk
- cathedralproducts.co.uk
4.8
Excellent
439 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Slow delivery
Although the product arrived intact it was a whole week in coming even though I paid for 48hr delivery.
Would not use again.
Emailed the support and got no reply.
13 October 2025
Reply from Cathedral Products
Hi Stephen,
I’m really sorry to hear you were disappointed with the delivery time. I’ve checked your order, and it was despatched the morning after it was placed, meeting our usual despatch timeframe. Unfortunately, it appears your parcel was delayed while in Royal Mail’s network, which is sadly beyond our control.
You selected our standard delivery option (Royal Mail Tracked 48), which usually arrives within two working days, though occasional delays can occur. Our support team did respond to your email to explain this, but I completely understand your frustration with the delay, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Cathedral Products
I found replacement keys on their…
I found replacement keys on their website quite easily and they fit perfectly. Arrived within delivery slot.
13 October 2025
Was so lucky to find their website and…
Was so lucky to find their website and they sold the replacement keys for my older safe.
6 October 2025
Very fast processing of our order and…
Very fast processing of our order and delivery! Very pleased!
2 October 2025
Quick delivery and good product
15 September 2025
Easy they did what they said they would.
10 September 2025
Great order thanks
29 August 2025
Excellent Customer service
Cathedral Products have restored my faith in providing excellent Customer Service from a UK Brand. I would happily buy again from this company as they went above and beyond my expectations when I reached out to them. Ellie was a shining beacon of friendliness and professionalism and would like to thank both her and Cathedral for delivering not just a File Box but resolving my issue without fuss. Thank you again.
4 September 2025
Unprompted review
Reply from Cathedral Products
Hi Farhat, we haven’t received any direct contact from you regarding an issue with your order, so unfortunately we haven’t had the chance to resolve this for you. If you could get in touch with us at admin@cathedralproducts.co.uk, we’ll be more than happy to help put things right.
Excellent Customer ServiceThe company are most professional &…
The company are most professional & helpful.
I ordered the wrong product & sent an email to explain.
I received a prompt reply & return address which I paid return postage.
The correct part was delivered readily
How refreshing to have excellent customer service.
Many thanks Cathedral Products.
20 August 2025
Company very helpful and my order came…
Company very helpful and my order came very quickly
31 July 2025
Excellent Product.
I’ve had one of these before. Used it many times in prep for classes. Lasted years. Have bought a second one and spare blade as I donated mine. Light weight, so easy to transport. All you would need unless you have a commercial turnover. Fast delivery. Well packaged. Cannot fault.
26 July 2025
Useful to be able to buy spare keys for…
Useful to be able to buy spare keys for the a4 lockable files, as I brought one and must have thrown the key away. Quick delivery.
11 August 2025
Prompt delivery
Prompt delivery
Efficient service
Happy with purchase
Key fits perfectly
11 August 2025
East to order online at a good price…
East to order online at a good price and quick delivery.
6 August 2025
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