Cater-ConnectUK Reviews 

Poor customer service. Calls were never answered. Initial emails were unanswered. The only time I got a response was when I asked if this whole establishment was a scam as the customer service felt like a scam. Only then did I get a reply. And despite being promised they would update me as to when they got the item from the manufacturer, this didnt happen. So I requested a refund, which to their credit was promptly issued.

I had to chase down my order for about a month and more, which was suppose to be next working week order but it did not happened.
After few failed attempts to talk to customer service, one day they picked up my phone and he told me order has not been dispatched yet (even though 21 days has been gone since they took my money). Then after another week I rang them AGAIN. The gentleman told me it will with me within days and atlast after five days it arrived!!!

Our product was delivered fine but when we tried to use it, the centre mixer paddle stopped spinning after 10 minutes and no longer works ... We have contacted cater connect about this and sent a video as further evidence of the issue. We were told our concern would be realised with their service support and get it resolved quickly ... Since then we have followed up a week later and we are now getting close to two weeks since we raised our issue and still have had no response ... So very unimpressed with the after sales support .

My first time to purchase from Cater-Connect and I found the customer experience simple and efficient.
Product descriptions were good, purchase process easy. Free quick delivery

Took amost 2 weeks to come
They blame the delivery company but I never even got tracking for the first time and they only answered phone or emails on day three. But the product is great once I got it

Product is great but delivery was well overdue and missed the event I had ordered the glasses for

Late delivery and no update whatsoever.

Bought a £3000 Espresso machine from these people last September it has developed a fault the machine has been looked at by a specialist it needs the regulator replacing.
Made phone calls to this company only to be told I had to email, so far I have sent 4 no response on customer service whatsoever totally useless.
I wouldn't us these people again.
Rubbish

Ordered goods on a 3 - 5 day delivery having checked stock before placing the order.
After 2 weeks we were still chasing the goods and only received part delivery despite the company advising they had dispatched in full.
We are still, 20 days later waiting for the remainder of the goods we ordered and paid for.
Service has been terrible.

Non professionalism, time wasters, pride with no foundation. You have other choices, do not waste your time, wonderful people!

Waited 3 extra weeks for the burner to come . The owner just gave excuses. All previous bad reviews describe well the reliability of this company.

Costed me a lot of money ordering from them ( because of their unreliability )

Thank you Cater-Connect for an excellent service. Very positive experience and quick delivery service. Your customer service was very polite and professional.

Highly recommend, great customer service and fast delivery. Staff are really friendly and helpful. Thank you to Sam for your help.

In short, the worst company ever, I fully agree with all the bad reviews, I believe that all the good reviews are fake,THE MOST DISHONEST COMPANY,once they have your money, you don't have a chance in the world to get it back, they will have a million reasons why they don't have to return it.BUYING FROM THEM IS LIKE BUYING FROM A THIRD COUNTRY.

Excellent Service, Great products at great price

Great communication from this company. They could not have been more helpful.

Fast service, great products and prices. We’ve saved huge amounts. Highly recommended