This was the first time I purchased a loose gem and everything was exactly as stated in the listing. The seller was very kind in answering all my questions and explained everything I had questions abo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have received the watch in perfect, brand‑new condition, exactly as described and with the warranty card included. I appreciate the seller’s honesty and professionalism. Despite the delivery delay... See more
I had been searching for MONTHS- world wide, for a 1884 (affordable) first edition of that Holy Grail of Fin de Siecle French literature, the decadent masterpiece: "A Rebours" by J.K. Huysmans. I FINA... See more
I recently purchased this painting, and I couldn’t be happier with it. The quality is outstanding, the colors are vibrant, and the details are even more beautiful than I expected. It looks perfect in... See more
Company details
Written by the company
Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more.
Written by the company
Contact info
Netherlands
- Catawiki.com/help
- catawiki.com
4.4
Excellent
137K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery !
18 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I recently purchased a fur coat through…
I recently purchased a fur coat through Catawiki that was listed as “New with tags.”
After receiving the item, I raised concerns about discrepancies between the listing and the item I received, including measurements and branding information. While I appreciate that Catawiki reviewed the case several times, I was disappointed by both the outcome and the process.
My main concern is not that I disagreed with the final decision, but that I did not feel the discrepancies I identified were independently validated. Throughout the process, I felt that the burden of proof rested entirely on me as the buyer, while the original listing information was largely accepted at face value.
For a marketplace dealing with higher-value and luxury items, I expected a more thorough verification process and a more transparent explanation of how conclusions were reached.
As a result, I have lost confidence in Catawiki’s item validation and dispute resolution processes and will not be using the platform for future purchases.
18 June 2026
Unprompted review
Reply from Catawiki
We are sorry to hear that you experienced issues with the purchase of your coat. Our customer support team has been notified and will reach out to you via email soon. Please check your inbox. Thank you again for contacting us, and have a great day.
The product was delivered very quickly
The product was delivered very quickly, was securely packaged, and is 100% as described.
18 June 2026
Easy bidding with maximum bid
Easy bidding with maximum bid. Just one step for you, they react on new biddings for you.
18 June 2026
I am very satisfied with the delivery.
I am very satisfied with the delivery.
The product arrived in good condition (very well packaged).
It is as described in the sale. Both in aesthetic and functional condition.
Thank you to the seller! Thank you to the platform!
Keep up the high quality of service... and we, the buyers, will buy with confidence!
This way all parties (the seller, the intermediary platform Catawiki and the buyer) will be satisfied!
Thank you!
Gabriel
18 June 2026
Excellent customer services
18 June 2026
Won’t help you and ignore scammers
Might work well if you just buying and you aren’t experiencing any problems, but as soon as you encounter scammer, the site is anything but helpful and won’t respond
11 June 2026
Unprompted review
Reply from Catawiki
Hi Max,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has led you to feel this way.
When something does not go as expected, we have dedicated processes in place to assist our buyers. This includes support for issues such as delays, damage, or any discrepancies with an order. Each case is reviewed individually by our Customer Service team, who work with both the buyer and the seller to find a fair and appropriate solution. We are sorry if this was not clear from your previous interaction.
To help you, I have referred your case to our customer service team. You can expect to receive an email from them about this request in your inbox very soon.
Please be sure to check your SPAM inbox as well.
To access our Help Center, click on this link: https://www.catawiki.com/it/help
Kind regards,
Catawiki Webcare Team
Rare, HARD to find!!!
I had been searching for MONTHS- world wide, for a 1884 (affordable) first edition of that Holy Grail of Fin de Siecle French literature, the decadent masterpiece: "A Rebours" by J.K. Huysmans. I FINALLY (!) found one on CATAWIKI, from a seller in France. I bid 50% more than market, and won for half that! 😁❤️. Was accurately (very) described and shipped signature required from 🇨🇵 to 🇺🇸. I am DELIGHTED !!!!! 😁🏆❤️❤️❤️❤️👏👏👏👏👏👏👏
17 June 2026
everything is as expected
17 June 2026
The ring is stunning… wonderful
The ring is stunning… wonderful! Fast shipping and carefully packaged. Professional and reliable seller. Highly recommended!
17 June 2026
Good as ever
17 June 2026
Brilliant auction site
Brilliant auction site, accurate descriptions and verified products. I’ve bought a couple of things which arrived well packaged and very swiftly from the sellers. Photos on the site are clear and the site is easy to use.
17 June 2026
Great opportunities
Great opportunities, brings together sellers ad buyers with a very positive and straightforward way, trustworthy and secure transactions.
17 June 2026
Love this site
Love this site, they have great curators and I’ve bought lamps, furniture, and very special decoration items. Great service
17 June 2026
Very satisfied with this Catawiki…
Very satisfied with this Catawiki purchase. Since technical specifications were crucial to me, I verified the IGI report number on the official website, and everything is 100% correct and certified. The 1.03ct oval diamond has superb quality and brilliance on the 14k gold setting. Flawless shipping process. I will definitely buy from this seller again in the future!
17 June 2026
Reply from Catawiki
Dear Mrs. Simoes,
Thank you so much for your fantastic and detailed review! We are absolutely thrilled to hear that you are very satisfied with your purchase.
When it comes to high-value items like a 1.03ct oval diamond, technical specifications and authenticity are absolutely crucial.
We are also glad to hear that the shipping process was flawless and that you had such a great experience with the seller. Building that level of trust within our global community is incredibly important to us.
Thank you again for your trust in Catawiki, and we look forward to welcoming you back to many more successful auctions in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.