Castlesfurniture Reviews 814

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very impressed with advice and service provided in choosing mattress and its delivery,, All looks very nice in our bedroom. All solid wood, no flimsy draw base that fall out with weight. Delive... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service (as always). Love shopping with you and only wish we could buy everything!!! We are moving to Scotland shortly, so looking forward to decking the new house out, fingers cr... See more

Company replied

Rated 5 out of 5 stars

My experience was great. I have looked everywhere for some comfortable dining chairs for months but couldn't find the right size to fit under my dining table. Then a friend recommended Castlesfurnitur... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the selection of oak furniture and the quality of service I received. The delivery time was a bit long, but it was clearly communicated before I made my purchase, so there were no... See more

Company replied

Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Living Room Furniture Store
  6. Mobility Equipment Supplier

Information provided by various external sources

Castles Furniture is Portsmouth's biggest & best furniture showroom and online store, home to classic furniture and quirky furnishings. Quality products at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

814 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Following my last review and my deep concern

Following my last review and my deep concern about a half completed order. I can now report that despite Castle Furniture closing down I have received all my remaining order and am fully satisfied, albeit a little stressed in the process. Credit goes to Tim and his helper who are some of the former owners of CF.
They honoured the order and processed it despite liquidation in process. it's nice to meet someone with integrity! many thanks Tim.

21 August 2025
Unprompted review
Rated 4 out of 5 stars

Friendly helpful staff

Friendly helpful staff. We purchased a decorative mirror which unfortunately had a dent in the frame which we discovered once home. Castles checked their stock before we set out, and we're more than happy to provide a replacement.
The store itself is a great place to browse with a good selection of decent quality oak
furniture and some nice decor accessories.

22 June 2025
Rated 5 out of 5 stars

Friendly staff, great products.

Friendly staff, great products, helpful advice. Must be why they are our go to for furniture.

27 June 2025
Castlesfurniture logo

Reply from Castlesfurniture

Thank you for your review Michael,

We're delighted to have satisfied your shopping needs and we hope to have you as part of our customer base long term!

- Dylan :)

Rated 5 out of 5 stars

Great furniture, great people

We had a very friendly welcome, as always, together with a helpful explanation of sale prices, and another purchase was made. Castles is always our go- to furniture shop where prices are good, and customer service is top- notch.

27 June 2025
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Reply from Castlesfurniture

Thank you for your lovely review Fiona,

We're delighted we left a positive vibe with you and we hope to see you again soon!

- Dylan

Rated 5 out of 5 stars

A good experience

They deliver when they say they will &put the item where you want it. Goods are never damaged.The delivery guys are friendly.

27 June 2025
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Reply from Castlesfurniture

Thank you for your lovely review Christine!

We always aim to leave a good impression and we're delighted we have!

- Dylan

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product

22 June 2025
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Reply from Castlesfurniture

Thanks for the review Dereck, we're glad we impressed!

Enjoy the Winchester Painted range and we can assure it'll last a lifetime!

- Dylan

Rated 4 out of 5 stars

Very prompt service

Very prompt service. When they were going to be a bit late, they let me know

17 June 2025
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Reply from Castlesfurniture

Thanks for the review Tracy :)

Rated 5 out of 5 stars

Service and quality exceptional…

Service and quality exceptional throughout, on all purchases we have made with Castle

5 June 2025
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Reply from Castlesfurniture

Ah thank you guys for the review, it's always a pleasure dealing with you both!

We hope you enjoy your new drop leaf and trial all the different ways you can have it set up! haha



Rated 5 out of 5 stars

Amazing service,from start to finish

Amazing service,from start to finish! No pressure sales,just friendly staff who want you to be happy with your purchase. The furniture we chose is great quality and very well made.

28 May 2025
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Reply from Castlesfurniture

Wow, what a review! Thanks so much for taking the time to write such lovely things. We really do appreciate it. 😊

Rated 5 out of 5 stars

Always there to answer any questions

The service was very good kept us informed they were polite really nice people and if I need anything I will shop there first first class company

16 May 2025
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Reply from Castlesfurniture

Thank you so much for saying such nice things Margaret. We think you're a pretty good egg too! 😉 And thanks for all of your patience with getting the refund sorted. We look forward to seeing you next time.

Rated 3 out of 5 stars

Wrong chairs were initially delivered

Wrong chairs were initially delivered. Matter was resolved, but an inconvenience as had to take time off work to receive them.

22 May 2025
Castlesfurniture logo

Reply from Castlesfurniture

Hey Sarah,

Apologies again about the wrong chairs being delivered initially. And I'm so sorry you had to take time off work to facilitate the exchange. I have had to do the same myself in the past, so I know how frustrating it is!

If you ever shop with us again, then please remind us of this and we will make sure we look after you guys!

All the best
Tim

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