Castle Dental Reviews 

181
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Dr. Ayana Cartwright, Castle Dental on Westheimer in Houston. Dr. Cartwright caused the loss of a tooth due to incompetence, negligence or malice. I have contacted her office several times but she h... See more

Rated 1 out of 5 stars

Very bad experience last time in. Was told things that were not true by staff and dentist. Wrote a lengthy note to corporate offices (no reviews) and never even received an acknowledgement of my... See more

Rated 1 out of 5 stars

Terrible experience, have been left in absolute agony after trying a teeth whitening product that was pushed on me by the dentist there. They refused that it could have anything to do with their produ... See more

Rated 1 out of 5 stars

I went to Castle Dental Pearland the receptionist were as cold as the office. Was there for 3 hours and they did nothing but X-ray and evaluations. First the receptionist showed me a paper with 0 bala... See more

Company details

  1. Health & Medical

Information provided by various external sources

Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.


Contact info

1.2

Bad

TrustScore 1 out of 5

181 reviews

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1-star

No recent history of asking for reviews

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1.2

All reviews

(181)

6 reviews in the last 12 months

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Rated 2 out of 5 stars

Get a second opinion

OK for general services but not other procedures. Had a crown fall off and they would not give me a cost estimate saying I needed a root canal. I went to my old dentist, paying out of pocket because not on my dental plan, to get a second opinion. He cleaned the tooth and the crown and cemented it back on, $58 total cost. This was 8 months ago.

11 July 2017
Unprompted review
Rated 1 out of 5 stars

Bad experience at Castle Dental

Was not given anything for pain. Did a tooth extraction and left part of the tooth there. Return to Castle and Dentist said it would fall out on its own. Would not return in any circumstance. Just rushing people through for the money. Very unpleasant experience. Made a complaint at the time and never received a response back.

11 July 2017
Unprompted review
Rated 5 out of 5 stars

Lana The Tooth Blaster

Lana blasted my teeth away as usual. She is fast, friendly and makes the overall cleaning experience great. By the way... tooth blaster is a compliment! 😊

11 July 2017
Unprompted review
Rated 5 out of 5 stars

Great dental care, Great people!

From cleanings and fillings to extractions, Castle Dental has done a superb job in maintaining my oral health. I have been going to Caste Dental for many years and am continually pleased with their services.

11 July 2017
Unprompted review
Rated 5 out of 5 stars

I highly recommend this dental office

Have done a cleaning three times and x-rays twice. Everyone seems very professional and friendly. The cleaning is very good. Not just a splash of water and a polish and call it good. I feel they will be able to allow me to keep my teeth forever. Very short waiting time to be called in for your appointment. I highly recommend this dental office.

1 July 2017
Unprompted review
Rated 5 out of 5 stars

Five Stars For Excellence

For several years I have been well satisfied with Castle Dental's services. Services have included routine cleanings, replacement of fillings, installation of crowns, a dental implant, root canal work, and emergency treatment of an infected tooth and gum. All procedures have been gentle and 99% painless, with minor twinges of discomfort few and far between. I am always relaxed and comfortable "in the chair". Dentists, hygienists, and office personnel are competent, diligent, intelligent, efficient, courteous, cordial, and helpful. And informative and patient about my many questions about procedures and payments.

30 June 2017
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, professional and courteous staff. Nice, considering customer service is almost nonexistent anymore!

29 June 2017
Unprompted review
Rated 1 out of 5 stars

Can't keep dentists

Castle Dental in Waco cannot keep a dentist! I have been trying since February 2017 to get a tooth replaced. It is now July! Shame on this clinic for being this bad!

29 June 2017
Unprompted review
Rated 5 out of 5 stars

Conroe Castle Dental

I have been going to the Conroe Castle Dental for 5 years. I am very pleased with the services I have had done. The dentists are nice, dental hygienists are the sweetest and the front desk ladies are always willing to explain everything. I drive an hour to go here and will continue to do so. Great people!

29 June 2017
Unprompted review
Rated 3 out of 5 stars

Crown took 3 months for placement.

The staff was nice in the office. My problem is with the lab that makes the permanent crowns. It took three months of fittings to get the correct crown. The gumline was off several times.

29 June 2017
Unprompted review
Rated 5 out of 5 stars

My teeth were damaged due to radiation …

My teeth were damaged due to radiation from neck cancer. They became weak, broken, and turned black. Dr Mathis and his wonderful staff helped me with crowns and a partial. It was very time consuming and of course a variety of small problems arose but he and his staff handled them with ease and flair. I absolutely love all of them. I had been a patient prior to the damage caused by radiation and loved them then but the care, concern, and love that I received during this six month process was truly remarkable.

28 June 2017
Unprompted review

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