Castle Community Bank Reviews 

Extremely helpful, simple to apply , no judgement and sends you a reminder message 5 days before your payment is due.

This is the first time I’ve worked with Castle Community Bank. I applied, they ran a credit check, and I had the money in my account within 10 minutes. I highly recommend them.

Very good and fast service

I’m not a customer but spoke to them for a business matter and had a positive experience.

The Bank now has a new portal and I have not been able to see my savings account. The balance is currently zero.
I have made several phone calls , sent an email (no response) and requested a callback but have had no luck resolving this problem. I have been advised to call their IT department only to be told that they do not exist, or the call is cut.
I am very disappointed with the service (although the staff I speak to are unfailingly polite).

Awful company. Have ask for a call back two times in the last week. Nothing.

I’m disappointed with the lack of information provided about the transfer of their portal following the previous portal provider going into administration. There was no notification from Castle that the new portal had been activated.
I have a fairly large sum of money invested for a fixed term expiring next June. I used to login monthly to get an update on the total interest earned, so I can keep my own monthly interest records. With the new system it gives no information at all apart from the amount of the original investment. This is a fairly useless state of affairs.
Before the change of portal provider I had no problems and had been very happy with how my investments had been handled over the past 3 years. I suppose it is early days with this new portal but if it is not given any additional functionality it will be a very poor replacement and I’m likely to be withdrawing my money when it’s fixed term is up.

I took out a £15,000 loan with Castle Community Bank in 2023 to help fund building works at my property. My application was approved immediately, and the money arrived within seconds. The repayment terms were also much better than those offered by my Barclaycard.

Throughout the loan, I received helpful monthly reminders before each payment was due, allowing me to ensure sufficient funds were available.

I only needed to contact Castle Community Bank twice. When I asked to change my monthly payment date, they responded immediately, made the change and clearly explained the small adjustment to the interest. When I later requested a settlement figure, the staff member was extremely helpful and emailed me clear instructions for making the final payment. I even called from the bank because Castle Community Bank’s account name was not recognised, and they quickly reassured me that the payment would go through.

I have now repaid the loan 21 months early. I am incredibly grateful to Castle Community Bank for being there when I was going through a vulnerable time. Their service was efficient, supportive and reassuring from beginning to end. Thank you!

Cannot believe I signed up to a loan agreement over 58 months and after asking for an early resettlement after 6 months that the total was more than I borrowed although the contract states interest is added on a daily basis. The rep advised me all my payments were worked out on the total sum payable after 58 months, don't think that's what the financial consumer act, interpretation is.

The reminder is great the quick and efficient way things were sorted ,I personally have not had a problem or issue everything has run like clock work and I thank you for the hassle free experience

Good service

Very impressive customer service.

I have been investing my money into castle community bank for the past few years and I am going to carry on . Process is straightforward. Easy set up on line. I am very pleased with the customer service I have received.

So easy and helpful

No issues. Customer service seems good

Very unfair company, when you call them they don't seem to understand your issue and give false information, complaint process seems to take forever as if their trying to fob you off .

Application, approval and funding was smooth and fast. Getting balance to pay off was very easy too.

Simple they are the best!

The process was very easy and the communication has been great would definitely recommend !

Great Customer satisfactory experience received