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Online directory comprising of Gambling Commission licensed operators and free casino dispute and mediation service for UK players.
Shoreditch High Street, E1 6JE, London, United Kingdom
3.9
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very good service dealing with rejected bets complaint on roulette. Hopefully the casino pays up for their mistake.
I expected to be faced with a lot of challenges given the complexity of the complaint but I didn't at all.
Unfortunately my complaint was not upheld at casinoquest but they tried to resolve the issue by calling me up on the mobile a couple of times and listening to my side of the story. I'm still confused why when I was betting 2 quid on a game and my winnings were confiscated when the rules stated max bet was a fiver under bonus funds.
I had a long running dispute with Casumo after they asked for extensive financial information relating to a recent large withdrawal on my account.
Going round and round in circles for nearly a month I contacted casinoquest who advised me to get a letter from my accountant confirming my financial situation. Casumo accepted this within 24 hours and my withdrawal paid.
Without the help of casinoquest I'm sure this matter would still be ongoing so eternally grateful for the assistance.
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