Don’t play at Ryker casinos!!! They are all shady with uncertain terms and restrictive maximum cashout on your winnings!!! Do the math before playing here, before getting your account blocked an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Casino ok has been a solid experience. The site works well on mobile and the fact that it’s licensed gives me confidence when making deposits. The VIP program is nice, but adding a few more game optio... See more
Company replied
Don't play at this casino, they can ban your account unilaterally for ridiculous reasons. I asked them why and they gave me an unclear answer! I am an active player (always depositing) and I have proo... See more
Company replied
casinoOK is probably the best online casino I've played on. great selection of games generous bonuses tournaments also have live casino and sports book quickest crypto withdrawals als... See more
Company replied
Company details
Written by the company
CasinoK is a premier online gaming platform offering a vast selection of top-tier casino games. We provide ultimate flexibility and convenience by fully supporting both Fiat and Cryptocurrency payment methods. Enjoy secure, fast transactions and a seamless gaming experience tailored to your preferences
Contact info
United States
- Support@Casinok.com
- casinok.com
Breach of guidelines
Complaint Regarding Unfair Balance Deduction and Account Block
Complaint Regarding Unfair Balance Deduction and Account Block – Casinok.com
Account Registration Date: 26 October 2025
Complaint Details:
I am submitting this complaint against Casinok.com due to unfair treatment, unjustified balance deduction, and account restrictions.
After registering my account on October 26, 2025, I mainly placed bets on basketball and tennis. At first, most of my bets were unsuccessful, but within two to three days, my balance increased to around $2,900.
I requested a withdrawal, which was declined. Shortly after, I received a message stating that I needed to complete account verification before any withdrawals could be processed. I immediately completed the verification process by uploading my passport and performing a facial scan through the provided link. I was informed that my verification was successful.
Afterward, I submitted another withdrawal request. However, within about 30 minutes, it was again rejected. At that moment, I discovered that my account balance had dropped from $2,900 to $240. Soon after, I received an email stating that the funds had been deducted because I allegedly violated points 4, 6, and 9 of their Terms and Conditions.
In total, I had made $1,750 in deposits, meaning that Casinok.com took not only my winnings but almost all of my deposited funds as well.
Furthermore, I only received a message about the account block after attempting to withdraw funds — not during any of my deposits. This makes it appear that the casino intentionally waits for users to lose money or blocks their accounts when they start winning.
All of this indicates unfair and unethical practices by Casinok.com. I have not violated any of their rules, and no clear explanation or evidence of such violations has been provided.
Requested Resolution:
I request a full refund of the unjustly deducted funds (approximately $2,660) or, at minimum, the return of all legitimate deposits and winnings. I also ask Trustpilot to investigate Casinok.com for unjustified balance confiscation and misleading player conduct.
Sincerely,
Viktoriia Ananchenko
10 November 2025
Unprompted review
Reply from CasinOK
We take all player concerns seriously and have reviewed your case carefully. According to our records, your account activity triggered certain conditions outlined in our Terms and Conditions, specifically points 4, 6, and 9, which are related to bonus usage, wagering, and fair play. These rules are clearly stated both on the promotions page and in our general Terms & Conditions, which all players agree to upon registration.
The deductions applied to your account were in line with these rules. Winnings generated from bonus funds are subject to specific maximum limits, and any excess is deducted as part of the standard bonus policy. Account verification, which you successfully completed, does not affect these conditions.
We understand that this situation can be frustrating and encourage you to reach out to support@casinok.com
if you believe there has been a misunderstanding. Our team is ready to review your account in detail and provide further clarification.
Friends recommended them to me and…
Friends recommended them to me and after a few days, I was just excited as they were.
29 October 2025
Unprompted review
Reply from CasinOK
We’re glad to hear your experience matched your friends’ recommendations! Thank you for sharing, and we hope you continue to enjoy your time with us.
To much time..
Visually appealing with clear navigation. I can find everything instantly and start playing right aways but i play to much time here..
31 October 2025
Unprompted review
Reply from CasinOK
Thank you for your feedback! We’re glad to hear you find the site visually appealing and easy to navigate. Remember to play responsibly and take breaks, we want your experience to stay fun and enjoyable!
worst site i've ever come across
They blocked the account without any explanation and proof of what rules were violated!!!
3 November 2025
Unprompted review
Reply from CasinOK
We understand your frustration. Account restrictions are only applied when potential violations of our Terms & Conditions are detected. While we cannot publicly share all internal details, we encourage you to contact support@casinok.com
with your account information so we can review your case and provide clarification directly.
the worst casino i play
Don't play at this casino, they can ban your account unilaterally for ridiculous reasons. I asked them why and they gave me an unclear answer! I am an active player (always depositing) and I have proof of this. Hopefully no one else gets caught up in this casino.
3 November 2025
Unprompted review
Reply from CasinOK
We’re sorry to hear about your experience and understand your frustration. Account restrictions are only applied when our team identifies potential breaches of the Terms & Conditions, as part of our compliance and security procedures.
We encourage you to contact our support team directly at support@casinok.com
with your account details so we can review your case thoroughly and provide a clear explanation. Our goal is always fairness and transparency for all players.
So much variety
So much variety. Whether it's slots, live casino, or sports betting, there's never a dull moment.
29 October 2025
Unprompted review
Reply from CasinOK
Thank you for sharing your experience! We’re glad to hear you’re enjoying the variety of slots, live casino, and sports betting. We’ll keep working to make sure there’s always something exciting for you to enjoy.
Good Support aswell
The customer support really stands out, friendly, knowledgeable and quick to respond.
30 October 2025
Unprompted review
Reply from CasinOK
Thank you for your kind words! We’re thrilled to hear that our customer support team has been friendly, knowledgeable, and quick to help. We’ll make sure to pass your feedback along to the team!
Well-structured layout!
Well-structured layout, but slow loading times. Great bonuses. It's just fun to play here.
25 October 2025
Unprompted review
Reply from CasinOK
Thank you for your feedback! We’re happy to hear you enjoy the layout, bonuses, and overall experience. We’ll also take your note on loading times into account as we continue to improve the platform.
scam website
They definitely don't allow you to withdraw money so you lose your money. They even ask for ridiculous documents and ask you to do a video kyc with a newspaper in your street and then they close your account. Do not play on these scam sites. STAY AWAY
19 October 2025
Unprompted review
Reply from CasinOK
We’re sorry you feel this way, but we’d like to clarify that withdrawals are only verified to ensure player security and compliance with international regulations. Video verification is requested in rare cases to confirm account ownership and prevent fraud. We never close accounts without valid reason, and all verified withdrawals are processed promptly.
Please reach out to our support team so we can review your case in detail and assist you directly.
scam website
scam website, took over 2 days to withdraw 300$, they was hoping i would cancel withdrawal and lose it all, please dont play here,
22 September 2025
Unprompted review
Reply from CasinOK
We’re sorry to hear about your frustration. Withdrawals may occasionally take longer due to security checks, but we never delay payments intentionally. Your feedback is noted, and we’re always working to improve processing times to make them faster and smoother for our players.
CasinOK Team
Dear Demian,
Dear Demian,
Thank you for reaching out to us.
We understand your disappointment regarding the tournament winnings and would like to provide you with a clear explanation.
As per your own request, your account has been closed under the Responsible Gambling policy.
Once an account is closed under this policy, all gaming activities are permanently disabled, including participation in promotions, tournaments, and the awarding of prizes.
We fully appreciate that you are now asking about the leaderboard reward; however, unfortunately, because your account has been permanently closed, we are unable to process or credit any promotional prizes or tournament winnings.
We sincerely regret that this outcome has caused frustration, but we must adhere to the closure policy you agreed to at the time of your request.
While we cannot reverse the account closure or pay out the tournament reward, please be assured that this decision is final and was taken in accordance with both our Terms and Conditions and the Responsible Gambling framework we are committed to upholding.
We thank you for your understanding and wish you the very best moving forward.
Should you have any further questions, please do not hesitate to contact us.
Have a great day!
—
Best Regards,
Lana / Support Agent
19 September 2025
Unprompted review
Need faster withdrawals like stake
Need faster withdrawals like stake. Sometimes they don't arrive for more than 30mins, like its 2025 guys things needs to be fast.
17 September 2025
Unprompted review
Reply from CasinOK
Thank you for your feedback. Withdrawals are usually processed quickly, but occasional delays can happen due to network congestion or security checks. We’re continuously working to make our payouts faster and closer to instant. We appreciate your patience and suggestion.
CasinOK Team
All round decent
All round decent! Friendly support and VIP manager!
4 September 2025
Unprompted review
Reply from CasinOK
Thank you for your kind words! We’re glad to hear you had a positive experience with our support team and VIP manager. We’ll make sure to pass along your feedback to the team.
Enjoy your time at CasinOK!
hellish KYC
They claim to be KYC free but that's a lie. At the first withdrawal of money they ask for VIDEO VERIFICATION. I see this for the first time.
30 August 2025
Unprompted review
Reply from CasinOK
Thanks for your feedback. While most withdrawals don’t require KYC, in certain cases we may ask for additional verification to meet security and regulatory standards. Video verification is only requested in specific situations, mainly for higher withdrawals, to keep both players and the platform safe.
We understand it can be inconvenient, but it’s part of ensuring a secure gaming environment.
SCAM
I am writing to formally lodge a complaint against Casinok, licensed under your jurisdiction, regarding the suspension of my account and refusal to process my withdrawal of $420.
Despite multiple attempts to resolve the matter directly with the casino’s customer support, I have only received vague responses citing a violation of “Section Nine” of their Terms and Conditions without any specific details or evidence provided. Furthermore, my withdrawal request remains unpaid, and my account has been blocked without sufficient explanation.
I believe this treatment is unfair and lacks transparency, and I am requesting your assistance in investigating this issue and ensuring that the casino complies with fair gaming practices and their regulatory obligations.
Attached are copies of my correspondence with the casino’s support team.
Thank you for your attention to this matter. I look forward to your prompt response
Habibi is my username
8 August 2025
Unprompted review
Reply from CasinOK
Hello, thank you for sharing your concerns. We want to clarify that account suspensions or withheld withdrawals only occur when our system detects a potential violation of our Terms & Conditions. In such cases, we are required to review the matter carefully for security and compliance reasons.
We understand this can be frustrating, but please note that we never block accounts or withhold funds without reason. If you believe there has been a misunderstanding, we encourage you to reach out to our support team again so we can recheck your case in detail and provide you with a clear explanation.
Our goal is always transparency and fair play, and we’ll be glad to assist you further.
Gave me 100 fs no deposit..I spinned…
Gave me 100 fs no deposit..I spinned got a few bucks and continued spinning made 270€ after all the rollover withdraw and gets rejected. Chatted with live support and I was told to deposit 20💷 else my withdraw won't be processed even with my kyc done isn't that shady??
28 July 2025
Unprompted review
Reply from CasinOK
Thanks for your feedback, and we’re sorry for the frustration caused.
With some no-deposit promotions, a small deposit may be required before a withdrawal can be processed, not for payment verification, but as part of the bonus terms and anti-abuse policy. We understand this might not have been clear from the start, and we’ll work on making our terms easier to understand.
If you believe something wasn’t handled fairly, please contact us directly at support@casinok.com with your username, and we’ll be happy to review your case in full.
Best regards,
CasinOK Team
do not play here casinok
lie about no kyc
lie about instant withdraw
live chat agents do not respond and then close chat
from nice casino to disaster, my first review was 5 stars, no 1
21 July 2025
Unprompted review
Reply from CasinOK
Thank you for your feedback. We're sorry to hear about your recent experience, especially after your initial positive impression.
While we aim to offer no-KYC and fast withdrawals for most users, certain cases may require additional checks to meet compliance and security standards. We understand this can be frustrating.
We’re also reviewing the issue you mentioned with live chat, as that’s not the level of support we aim to provide.
Please feel free to contact us at support@casinok.com with your username so we can look into this properly.
Trustworthy Casino
I must say even if you might think ryker casinos like this are scamming or something - they always paid my winnings from sportbets in the end. The verification process is annoying and the additional videoverification in case of high winnings as well, but they definitely pay winning player's. If you do verification properly it goes through with the first attempt, they not really stretching the process.
The will limit you ofc.
Be aware that they will limit you also in other casinos from the ryker Plattform in advance - before you even started betting because they recognize your email or whatever.
But I don't find anything bad here.
1 June 2025
Unprompted review
Reply from CasinOK
Hi HNK,
Thanks for taking the time to share your experience. We're happy to hear you've had successful withdrawals and found us reliable.
We know verification can be a bit tedious, but it helps us keep things secure for everyone. Your feedback about limitations is noted, we aim to be as fair and transparent as possible across all platforms.
Appreciate your trust, and we’re always here if you need support.
AVOID THIS CASINO.
AVOID THIS CASINO.
They say they don’t have KYC, they 100% have.
They make fake promises on bonuses.
Very slow and hard live chat.
Only deposit was positve and easy on this scam Casino.
8 July 2025
Unprompted review
Reply from CasinOK
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. While our platform generally operates without mandatory KYC, there are certain situations where verification may be required to ensure compliance with security and regulatory standards.
We’re also looking into your concerns regarding bonuses and support response times. If you'd be willing to provide more details, please contact us at support@casinok.com with your username so we can review your case thoroughly. We value all feedback and are committed to improving wherever possible.
FAKE CLAIMS
I think most of the reviews here are paid or self reviewed.
They claim they are no- kyc Casino
But they ask me for verification.
They claim they will provide your withdrawal within 30 mins but just after you made deposit they will say it will take 3 days.
Please avoid this casino they will literally harass you in order to give you withdrawal
They will ask you almost everything.
AVOID THIS CAISNO
7 July 2025
Unprompted review
Reply from CasinOK
We’re sorry to hear about your experience. that’s definitely not how we want anyone to feel when using our platform. While we are a no-KYC casino in most cases, we do occasionally ask for verification if there are security concerns or regulations that require it. Same goes for withdrawals: most are processed quickly, but certain situations may require additional review.
If you’d be open to it, we’d appreciate the chance to look into your case directly. Please reach out to our team at support@casinok.com with your username so we can sort this out. Thank you for the feedback, we take it seriously.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.