Dear Kristina and Casino Guru Team, I would like to state that my issue has not been resolved yet. I did not press any button to mark this complaint as resolved, and it might have happened... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Made a complaint after not receiving a withdrawl for over two weeks. Communication did take up to a few days before response but my withdrawl was finally processed on week three. I don’t know if it wa... See more
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I had a good experience with casino guru. They helped me to get a complaint resolved with 1xbet in February 2025. Hopefully, they will guide me to get my withdrawal from 1xbet again worth INR 45,116... See more
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A much needed and essential service offered by this company within the gaming industry. It helps to keep casino more fair and accountable to there players. Assisting gamers with comprehensive valuable... See more
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Company details
Written by the company
At Casino Guru, we are committed to promoting transparency and fairness in the online gambling industry. Our services are completely free for players, and we never request any fees, payments, or access to players' accounts or passwords. Our team works tirelessly to provide accurate and unbiased reviews of online casinos, helping players make informed decisions about where to play. Our extensive database covers everything from game selection and bonuses to payment methods and customer service. We also manage the Complaints Resolution Center, where we assist players in resolving disputes with online casinos. By acting as a mediator, we strive to ensure fair outcomes and hold casinos accountable to high standards of integrity. In addition to resolving disputes, we are passionate about educating players on responsible gambling. Our detailed guides and resources empower players to gamble safely and responsibly. Our mission is to be a trusted resource for the global gambling community, promoting a safer and more transparent online gambling environment.
Contact info
United States
- casino.guru
Breach of guidelines
The Gamblers Gardians!!!
Casino Guru stands out as one of the top sites on Casino info, where you can recived updated bonus lists, newcomers, reviews and most importantly legal help against the "Mighty Casinoe's"
Their Complaints Resolution Center is probably their most important feature. They act as a free mediator between players and casinos. They have helped players all over the world get back Million of $$$ in withheld winnings.
The Casino Guru Forum platform also uses automatic translation, so players from different countries can share experiences and discuss issues in their own languages. And this a highly active community.
They provide understandable guides on complex topics like bonus terms and responsible gambling tools, particularly like that they describe the no deposit bonuses, for example (play now, deposit later) which indicate its not a really a free bonus you have to deposit to actually have a chance to win the recived bonus amount.
I myself actually hate those kinds of bonuses, and don't view them as bonuses, unless the wager is insanly low, like 5x or something 🤣🙈 I would like to have a chance to win without depositing anything first, where I can wager the bonus money, with the bonus money.
So on the bonus info front Casino Guru is the best in class 🖖😎
17 February 2026
Unprompted review
Reply from Casino Guru
Dear Christer,
“The Gamblers Guardians” — we might have to borrow that one!
Thank you so much for this incredibly detailed and thoughtful review. It truly means a lot when someone takes the time to highlight not just one feature, but the entire ecosystem we’re building.
You perfectly captured what we aim to do:
* Provide transparent and up-to-date casino information
* Break down complex bonus terms into language players can actually understand
* Expose misleading promotions (yes… “deposit later” bonuses are rarely as free as they sound 😉)
* And most importantly — operate a free, independent Complaint Resolution Center that stands up for players
We’re especially proud of the CRC and the global community around it. The fact that players from different countries can connect through automatic translation and share experiences is something we believe strengthens the entire industry.
And regarding no-deposit bonuses — we completely understand your point. A “real” bonus should give players a genuine chance without hidden traps or unrealistic wagering requirements. Transparency is key.
Thank you again for your support, humor, and trust. Reviews like yours fuel the entire team to keep pushing forward.
Best regards,
Casino.Guru Team
Reply from Casino Guru
Dear Age,
Wow — 15 out of 10 stars? We’ll happily take that! 😊
Thank you so much for your amazing support and kind words. “Fighting for the people” is exactly what we aim to do every single day — standing between players and operators, pushing for fairness, transparency, and clear communication.
Reviews like yours truly motivate our entire team to keep going, especially when cases get complicated and require persistence.
We’re very grateful for your trust. If you ever need us again, we’ll be here in your corner.
Best regards,
Casino.Guru Team
Casino Guru's honest review
Casino Guru's complaint resolution team deserves real credit. They were professional, persistent, and ultimately helped me recover funds after more than eight months of stonewalling from the casino. However, I cannot recommend relying on their safety ratings when choosing where to play. The casino in question holds a "Very High" safety index on this site, yet it took over eight months and public escalation to resolve a €68 withdrawal that should have been routine (CasinoGuru itself recognized that their verification process were unreasonable). The casino only became cooperative once reputational pressure was applied, which means the rating system fundamentally failed to reflect how they actually treat customers. My experience suggests that Casino Guru's mediation services work well when things go wrong, but their ratings may give players a false sense of security about casinos that only behave properly under scrutiny. Use their complaint resolution if you need help, but do your own research before trusting their safety scores.
16 February 2026
Unprompted review
Reply from Casino Guru
Dear Henrique,
Thank you for taking the time to share such detailed feedback. We truly appreciate your kind words regarding our Complaint Resolution Team. It means a lot to us that you recognized the professionalism and persistence that went into handling your case. Recovering your funds after such a long period was important to us, and we’re glad we could ultimately assist you.
At the same time, we understand your concerns regarding the safety rating. Our Safety Index is based on a wide range of objective criteria — including licensing, historical complaint data, response behavior, fairness of terms and conditions, and overall track record. It reflects long-term patterns rather than a single case, even though individual experiences can understandably feel decisive and personal.
https://casino.guru/guide/our-casino-reviews
In your situation, we agreed that certain verification requirements were unreasonable, and this was reflected in our communication with the casino. It is also important to note that when a casino improves its cooperation or adjusts its practices following feedback or mediation, this is part of the dynamic evaluation process. Ratings are continuously reviewed and updated based on accumulated evidence and behavior over time.
We never intend for our Safety Index to replace personal research, and we always encourage players to consider multiple factors when choosing where to play. Our goal is to provide both preventive guidance (through ratings and reviews) and reactive support (through mediation when issues arise).
Your feedback is valuable because it highlights the importance of ongoing transparency and continuous reassessment. We take that seriously.
Thank you again for acknowledging our team’s efforts and for sharing your perspective.
Kind regards,
Casino.Guru Team
Sorted my withdrawal issue and winnings…
Sorted my withdrawal issue and winnings were in my account in less than 48 hours when id had no success trying myself for almost 2 weeks.
10 February 2026
Unprompted review
Reply from Casino Guru
Dear Lori,
Thank you very much for your fantastic 5-star review — we truly appreciate it.
We’re glad to hear that your withdrawal issue was resolved and that your winnings reached your account within 48 hours after our involvement, especially after you had been trying to sort it out for nearly two weeks on your own. We know how frustrating that waiting period can be, so we’re happy we could help move things forward.
In your case, Karla was the resolver who assisted you, and we’ll be sure to pass along your kind feedback to her. She always works hard to communicate clearly and efficiently with casinos to achieve fair outcomes for players.
For anyone who would like to read more details about this case, the full complaint can be found here:
👉 (https://casino.guru/complaints/verde-casino-player-believes-that-their-withdrawal-4)
Thank you again for your trust and for sharing your experience with others.
Best regards,
Casino Guru Team
I would like to thank Casino Guru for…resolving issues and helping to call out a bad casino
I would like to thank Casino Guru for always helping and they are amazing Any time I have had issues with non payment from a casino They have always resolved my issue and casino s always paid me rightly so after they get involved ..There professional ways and how they deal with the casinos to help make the resolution is amazing Thankyou for always being there for us and making a difference....
10 February 2026
Unprompted review
Reply from Casino Guru
Dear Pamela,
Thank you so much for your wonderful 5-star review — it truly means a lot to us.
We’re very happy to hear that you felt supported and that our team was able to help you resolve the issue. Situations involving non-payment can be extremely stressful, and knowing that our intervention made a positive difference for you is exactly why we do what we do.
In your case, Karla was the dedicated resolver who handled the complaint, and we’ll make sure she sees your kind words. She always approaches cases with professionalism, persistence, and fairness, so your feedback will mean a great deal to her.
For anyone interested in learning more about this particular case, the full complaint can be found here:
👉 (https://casino.guru/complaints/zetcasino-player-s-winnings-haven-t-been-received-2)
Thank you again for your trust and for taking the time to share your experience. We’re always here to help and will continue doing our best to stand up for fair treatment in the industry.
Warm regards,
Casino Guru Team
One of the Best Places to Learn About…
One of the Best Places to Learn About the iGaming World
If you’re looking for a reliable and well-structured source of knowledge about the iGaming industry, this is easily one of the best places to start. The platform offers a deep dive into everything related to online casinos, betting, game providers, and industry trends, all presented in a clear and user-friendly way.
What really stands out is the quality of the information. Content is detailed, fact-checked, and written by people who clearly understand the iGaming ecosystem. Whether you’re a beginner trying to understand how online casinos work or an experienced player looking for insights into licensing, fairness, or dispute resolution, you’ll find valuable resources here.
The community aspect is another strong point. Much like Casino Guru’s forum, discussions are active, informative, and often moderated by knowledgeable experts. Users share real experiences, ask meaningful questions, and help each other make better decisions, which adds a lot of credibility to the platform.
Overall, this is a trustworthy and educational hub for anyone interested in iGaming. Transparent, informative, and community-driven — exactly what you’d expect from a top-tier industry resource.
10 February 2026
Unprompted review
Reply from Casino Guru
Hello Sebastian,
Thank you very much for your outstanding 5⭐ review and for taking the time to share such detailed feedback.
We’re truly delighted to hear that you consider our platform a reliable and well-structured source of knowledge about the iGaming world. Providing clear, transparent, and well-researched information for both new and experienced players is one of our main goals, so it’s incredibly rewarding to know that this effort is appreciated.
It’s especially great to hear your positive words about the quality and depth of our content. Our team works hard to ensure that all information is carefully fact-checked, easy to understand, and genuinely helpful for players who want to make informed decisions about online casinos, licensing, fairness, and dispute resolution.
We also truly value your recognition of our community and forum. Creating a space where users can share experiences, ask questions, and learn from each other — with support from knowledgeable experts — is something we’re very proud of.
Thank you again for your trust, support, and thoughtful review. Feedback like yours motivates us to continue improving and expanding our services for the entire iGaming community.
Best regards,
Casino.Guru Team
If only they can add more tournaments…
If only they can add more tournaments like hourly based tournaments and daily tournaments not just a weekly and monthly tournaments
9 February 2026
Unprompted review
Reply from Casino Guru
Hi Emmanuel,
Thank you for your review and for sharing your suggestion with us.
We really appreciate your feedback regarding tournaments. Ideas like adding hourly or daily tournaments are valuable, and we’ll be happy to pass this suggestion on to the relevant team for consideration. Player input like yours helps highlight what users would like to see improved or expanded.
Thanks again for taking the time to leave a review—we’re glad to have you with us and hope your experience continues to improve.
Best regards,
Casino.Guru Team
Easy to navigate.
You can definitely find something that maks your day!
9 February 2026
Unprompted review
Reply from Casino Guru
Hello Fredrik,
Thank you very much for your fantastic 5⭐ review!
We’re delighted to hear that you find our website easy to navigate and that you can always find something that brightens your day. Creating a user-friendly experience with content that’s genuinely useful and enjoyable is exactly what we strive for.
Your kind words really mean a lot to our team. Thanks again for taking the time to share your experience, and we hope you’ll continue enjoying Casino Guru!
Best regards,
Casino.Guru Team
Very helpful service they offer for…casino issues
Very helpful service they offer for free. Highly recommend them if you have issues with any casino.
6 February 2026
Unprompted review
Reply from Casino Guru
Hello Mathew,
Thank you so much for your 5★ review.
We’re really happy to hear that you found our service helpful. Supporting players when they run into issues with casinos is what we do best, so your kind words truly mean a lot to us.
For anyone curious to see more details, the resolved complaint can be found here:
👉 https://casino.guru/complaints/lizaro-casino-player-s-withdrawal-is-delayed-and-under
This case was successfully handled by our resolver Lucia, who worked closely with both sides to reach a fair outcome.
Thanks again for your recommendation and for trusting Casino Guru! 💚
Warm regards,
Casino Guru Team
Biased Mediators - Protect Affiliate Partners over Players
ETHICS FOR SALE: Management admits UI is "confusing" but protects the Casino.
Review:
Casino Guru is not a neutral mediator; they are an affiliate partner for the casinos they "rank."
In Case 188812, I proved that Blaze Spins Casino labeled my funds as a "Deposit Success" (Transaction 11459529) before a $3,002.95 win. For 18 hours, the system handled my balance as cash, allowing me to risk it with zero restrictions.
The Betrayal: After 80+ days, the Head of Complaints, Petronela, admitted on the record that the casino's interface was "small," "confusing," "not optimal," and "lacked key info." She essentially admitted I was misled by a system that was "technically impossible" to read correctly.Casino Guru’s "Fair Gambling Codex" is a marketing lie. I filed a complaint (ID: 188812) with proof that a casino labeled my funds as a "Deposit" before a $3,000 win.
The mediator, Igor, actually admitted in the thread that the casino's interface was "misleading" and "technically impossible to distinguish correctly." He admitted I was misled by the software. Yet, he rejected my claim and marked it "Unjustified" to protect the Casino's "High Safety Index."
They chose to protect their affiliate revenue instead of holding a casino accountable for a misleading UI. They even closed the case while the casino was still holding an undisputed $70 debt that they admitted they owed. Total conflict of interest. Use LCB.org instead—they actually care about fairness.
UPDATE FEB 26: The "Nonsense" continues.
Blaze Spins is now attempting to manufacture a new defense. After 80+ days of silence, they are suddenly claiming they have a "mandatory pop-up warning." This directly contradicts the findings of the first mediator, Igor, who stated in writing that this casino’s system was "technically impossible to display this distinction correctly."
Despite catching the Casino in a previous lie about their ledger labels (which they claimed said "Bonus Deposit" when the screenshot proves it said "Deposit"), Casino Guru management has granted them yet another 7-day extension to "find" proof for this "impossible" feature.
This is a clear war of attrition designed to exhaust the player into giving up a legitimate $3,002.95 CAD win. I am now demanding account-specific server logs, as a generic screenshot is not proof of what was shown to me. The industry needs to see that Blaze Spins provides misleading financial receipts and then stalls for months when they get caught.
30 January 2026
Unprompted review
Reply from Casino Guru
Hello Jody,
We’d like to clarify that the case you mentioned is currently under internal review to ensure that the final outcome is fully aligned with our Fair Gambling Codex and internal standards. In situations like this, the assessment involves a wider team and multiple perspectives, as complaint outcomes are not always the responsibility of a single resolver, and additional context or viewpoints can be important when reassessing a case.
We are also already in touch with you privately regarding this matter and will keep you informed about any further developments. You can expect an update from us next week once the review process is completed.
Thank you for bringing your concerns to our attention.
Warm regards,
Casino Guru Team
Thanks casino guru
3 February 2026
Unprompted review
Reply from Casino Guru
Hi Emi,
Thank you very much for your kind words and five-star rating! We’re happy to hear that you are satisfied with the support you received.
We’re also glad that your complaint regarding delayed withdrawals at the casino was successfully resolved. After switching to a Revolut card, your payments were processed correctly, and your account received the funds as expected. Ensuring that players receive their winnings promptly is always our priority.
For anyone interested, the complaint can be found here: https://casino.guru/complaints/lazybar-casino-withdrawal-of-player-s-winnings-has
Best regards,
Casino.Guru Team
I find this site easy to navigate and…
I find this site easy to navigate and the information is very straight forward
30 January 2026
Unprompted review
Reply from Casino Guru
Hi Skie,
Thank you very much for your review and for sharing your feedback.
We’re glad to hear that you find our website easy to navigate and that the information we provide is clear and straightforward. Our goal is to make it as simple as possible for players to understand how online casinos work and to make informed decisions.
We truly appreciate your support and your comments, as they help us keep improving our platform.
Best regards,
Casino.Guru Team
Extremely disappointing
Extremely disappointing. I feel that my issue was not investigated properly before being told that I was at fault. Had they investigated my issue thoroughly they would have found the opposite. I feel like it was a massive waste of time sending through any information requested of me.
17 January 2026
Unprompted review
Reply from Casino Guru
Dear Flicky,
thank you for taking the time to share your feedback. We’re genuinely sorry to hear how frustrating this experience was for you and that you feel let down by the outcome of your complaint.
We understand how upsetting it must have been to see such a large drop in your balance, especially when it appeared that your regular bet amount had not changed. That’s why our Complaints Team carefully reviewed the case and looked into the specific game mechanics involved. During the investigation, it was confirmed that the game allows bet multipliers through additional settings, which can result in significantly higher bets being placed even if the base bet remains unchanged. Unfortunately, because these options are part of the game and under the player’s control, we were unable to challenge the casino further in this situation. https://casino.guru/complaints/pokies4bet-casino-player-s-winnings-have-been-confiscated
We know this is not the conclusion you were hoping for, and we truly regret that the time and effort you invested did not lead to a different result. Please be assured that the decision was not made lightly, but based on the available evidence and the game’s confirmed functionality.
Your feedback is important to us, and we’re sorry that this case left you feeling unheard. If you ever encounter another issue or would like advice before playing in the future, our team will be here and happy to help.
Best regards,
Casino.Guru Team
Casino Guru is the best
Casino Guru is the best, best platform all thime! I was 1 month busy with my withdrawal, specialist has fasting the procedure in 1 week to paid out my balance.
23 January 2026
Unprompted review
Reply from Casino Guru
Hi Ugur,
Thank you very much for your amazing review and for your kind words about our platform.
We’re really glad we could help speed things up and assist you in resolving the withdrawal issue. We understand how stressful it can be when access to your balance is restricted and communication from a casino is unclear, so we’re happy that, after our involvement, the situation was clarified and your remaining balance was successfully paid out.
For anyone interested, the complaint can be found here: https://casino.guru/complaints/funbet-casino-player-s-account-has-been-closed-without-1
Thank you for your patience and cooperation throughout the process, and for trusting Casino Guru to support you. Your feedback truly means a lot to us.
Best regards,
Casino.Guru Team.
Best casino that I have ever played…
Best casino that I have ever played fast withdrawals and easy platform of games 100% funnist cassino by far
21 January 2026
Unprompted review
Reply from Casino Guru
Hi R,
Thank you very much for your review and for your positive feedback.
We’d just like to clarify that Casino Guru is not a casino, but an independent platform that provides reviews, ratings, and assistance to help players choose safer and more reliable online casinos.
We’re glad our platform is useful to you, and we truly appreciate your support.
Best regards,
Casino.Guru Team.
since i start playing online casino…
since i start playing online casino casino Guru is my guide to choose the right casino. if the online casino rating is below average i didn't sign up.
16 January 2025
Unprompted review
Reply from Casino Guru
Hi Wilfredo,
Thank you very much for your five-star review and for trusting Casino Guru as your guide when choosing online casinos.
We’re really glad to hear that our ratings and reviews help you make more informed decisions and avoid casinos that may not meet proper standards. That’s exactly why we evaluate casinos carefully — to give players a clearer picture before they sign up.
We truly appreciate your support and wish you many safe and positive gaming experiences.
Best regards,
Casino.Guru Team.
Wouldn't uphold my complaint or review…
Wouldn't uphold my complaint or review against a casino called 1red casino
12 January 2026
Unprompted review
Reply from Casino Guru
Hi Luke,
Thank you for sharing your experience. We’re sorry to hear that you were disappointed with how your complaint and review were handled.
We’d like to clarify that your case was related to sports betting, which is an area we unfortunately don’t cover. Casino Guru specializes in online casino games, and we don’t publish or mediate sports-betting complaints or reviews because we don’t have sufficient expertise to assess them fairly and responsibly.
This is also why we explained that we wouldn’t be able to uphold or publish your complaint on our website. That said, our intention was not to dismiss your issue. On the contrary, we aimed to be transparent about our limitations and to help you by recommending specialized platforms that focus specifically on sports betting, where your case can receive proper attention.
We understand how frustrating it can be when a dispute isn’t resolved the way you hoped, and we truly regret that we couldn’t assist you further in this instance. We appreciate you taking the time to share your feedback.
Best regards,
Casino.Guru Team.
Luck hills casino is so amazing and…
Luck hills casino is so amazing and good place to play and always win
12 January 2026
Unprompted review
Reply from Casino Guru
Hi Tony,
Thank you for your 5★ review! We’re glad to hear you’ve had a positive experience and enjoyed playing.
However, it looks like your feedback is specifically about Luck Hills Casino. To make sure your review reaches the right audience and helps other players, we’d kindly ask you to redirect this review directly to the casino’s Trustpilot page.
Thank you for your understanding and for taking the time to share your experience. If you ever need help, guidance, or run into any issues, we’ll be happy to assist.
Best regards,
Casino.Guru Team
Reply from Casino Guru
Hi Billy,
Thank you very much for your fantastic 5★ review!
We’re really happy to hear that you found our guides helpful and that you trust our work. Our team puts a lot of effort into providing clear, unbiased information and practical guidance, so feedback like this truly motivates us.
If you ever have questions, need help with a casino-related issue, or are just looking for reliable information, don’t hesitate to reach out. We’re always here to help and guide you in the right direction.
Best regards,
Casino.Guru Team
Casino guru has truly given me such a…
Casino guru has truly given me such a broader perspective on how slots work. Being able to play slots that I've seen in other casino and failed to actually understand, is a immense joy. Let alone that playing is free, I try to participate in each weekly and monthly tournament. Beside hoping to end in the top ten and also win real cash. But the tournaments also give me opportunity to explore the slot games and any features it may have. I'm also about to take part in the online classes that I just know I will greatly benefit.
7 January 2026
Unprompted review
Reply from Casino Guru
Hi Angelique,
Thank you so much for your fantastic 5-star review and for sharing your experience in such detail! We’re really happy to hear that Casino Guru has helped you gain a deeper understanding of how slot games work and that you’re enjoying exploring different slots in a fun and pressure-free way.
It’s great to know that you’re actively participating in our weekly and monthly tournaments — not only for the competitive aspect, but also as a way to discover game features and mechanics. That’s exactly what these tournaments are designed for. We’re also delighted to hear that you’re planning to join our online classes, and we hope they’ll bring you valuable insights and enhance your overall experience even further.
Thank you again for your kind words and continued engagement with our platform. We wish you the best of luck in the tournaments, and if you ever have any questions or need assistance, we’re always here to help.
Kind regards,
Casino.Guru Team
The Trustpilot Experience
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Learn about Trustpilot’s review process.
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Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.