Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple p... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CashStar
Hello there,
We’re sorry to hear about your experience and understand how frustrating this must be, especially during the holidays. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further and resolve this issue promptly. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Having to add to the negative reviews…
Having to add to the negative reviews here as there is seemingly no way otherwise to get in touch with the company.
Received a voucher as a holiday gift from work activated it and the balance was shown online. Went to use it instore and had a 0 balance (embarrassing) and then looking for who to contact to get this amended leads you down a rabbithole of nothingness
UPDATE 02.01
request for futher information was sent in the middle of the christmas holidays with a 3 day deadline. Happy to provide further information if a new link is sent
22 December 2025
Unprompted review
Reply from CashStar
Hello Celine,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your voucher balance and the difficulty in finding support. To help resolve this promptly, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you. We appreciate your patience and look forward to assisting you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Total scam!
Total scam!! Unbeknowst to me I purchase a Cinimark gift card through Cashstar.Com for a family member. I gave the person's name receiving the gift and was told I would receive a link to forward the card. I was never sent the kink. If there was a limk required why wasn't it provided when the confirmed the sale.
20 October 2025
Unprompted review
Reply from CashStar
Hello David,
Thank you for sharing your experience. We’re sorry to hear about the inconvenience with your Cinemark gift card delivery. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Horrible customer service
Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday which is almost 4 weeks now. Asked for refund on 2 cards that we suppose to be mailed. Instead they canceled all cards including ecards that were actually received but not used yet. What an awful way to do business.
22 December 2025
Unprompted review
Reply from CashStar
Dear Ilene,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the delays and the inconvenience caused with your recent order and refund request. We understand how frustrating this experience must have been, and we want to make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to assist you further. We appreciate your patience and the opportunity to resolve this for you.
Warm regards,
Josh R.
CashStar Team.
Gift cards
Ordered gift cards for cinemark on 12/1 charged on 12/3 and still no gift cards. I selected physical cards for a 5 & 6 year old because they like to have them in their hands. Many phone calls to cinemark and CashStar. Was told yesterday I should get them by 12/23!!??!! We will see. Not sure there’s
any hope for a refund.
Got a reply wanting additional info. Not sure of anymore info to provide. It’s pretty simple….paid for but have not received gift cards.
18 December 2025
Unprompted review
Reply from CashStar
Hello Karen,
Thank you for sharing your experience. We understand how important it is for your gift cards to arrive on time, and we’re sorry for the delay you’ve encountered. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional information to resolve this for you as quickly as possible. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
Buy your gift cards from anybody but these guys.
Bought a PlayStation digital card. It took about 3 hours of it being stuck in ‘processing’ for me to shop elsewhere and request to cancel. (Shortly after getting a ‘your order could not be completed and we can’t tell you why’) In the mean time I bought another card of the same from Best Buy and got it within a few minutes. This is an inferior service and I’m shocked PlayStation uses it as their go to provider.
18 December 2025
Unprompted review
Reply from CashStar
Hello Stephen,
Thank you for sharing your feedback. We’re sorry to hear about the delay with your PlayStation digital card order. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to assist you further and resolve this as quickly as possible. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
I purchased a Home Goods gift card for…
I purchased a Home Goods gift card for $50 on 9/19/25 that was to be mailed to the recipient. The card was never sent and I have been contacting these people for almost 3 months now asking for a refund. They have repeatedly assured me that the issue would be addressed but they don’t do anything so I have to start all over again. Don’t buy anything from these people because you will never get what you paid for and you can’t get a refund either.
19 September 2025
Unprompted review
Reply from CashStar
Hello Carol,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you’ve experienced with your Home Goods gift card order. We want to resolve this as quickly as possible and have sent you an email from noreply.notifications@trustpilot.com to securely gather the details we need to assist you further. Please check your inbox and respond at your earliest convenience so we can make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Won’t give me a refund
I accidentally ordered a snapchat 29.99 E-card card. Cash star is refusing to give me a refund. There is a link provided to redeem the gift card and I never pressed the link. I also emailed a photo showing proof that I never redeemed the e-gift card. It would be shown on their end if I did. My advice is to stay far away from this company. They will steal your money. There is a reason they have a 1.3/5 stars.
18 December 2025
Unprompted review
Reply from CashStar
Hello Isabel,
Thank you for sharing your feedback. We understand your concern and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to review your case and provide the best possible resolution. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
I have recently gone on maternity leave…
I have recently gone on maternity leave and was kindly gifted an BOOTS e-gift card from my US/UK colleagues for £250. I recently went to use the gift card for some nappies and formula, and the card doesn’t work due to validation issues. I have reached out to BOOTS who said it is with Cash Star. I have filled in an online form and still waiting for someone to come back to me. It is so disappointing that a thoughtful gift that would be useful around Christmas time whilst on maternity cannot be used
17 December 2025
Unprompted review
Reply from CashStar
Hello Asha,
Thank you for sharing your experience. We’re truly sorry for the inconvenience caused, especially during such an important time for you. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/23/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Terrible service
16th of December 2025 - Terrible service. Order 2 gifts cards for PlayStation at €60 each for a Christmas present and was told I’d be provided a link. Instead I got charged, and received no indication that I even purchased them, only knowing I got charged by Cashstar via the charge of €120 under Sony gift card. Very disappointed and if I don’t receive what I paid for or a refund I will absolutely be doing a charge back despite the consequence of being blacklisted from psn.
17th of December 2025 - The reply they left is a lie and I have not received any email or a refund as of now.
16 December 2025
Unprompted review
Reply from CashStar
Hello Jade,
We’re sorry to hear about your experience. We understand how important it is to receive your gift cards promptly, especially during the holidays. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary details to resolve this issue quickly. Thank you for bringing this to our attention.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/18/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Faulty E-cards
After redeeming the giftcard itself on cashstars website, I used the credit to buy a £30 boots card. Cashstar then gave me a website link instead of a code number and didn’t give me a security code. The website link apparently doesn’t exist when I try to use it and boots customer service says it out of their hands. Such a Scam and waste of time
12 October 2025
Unprompted review
Reply from CashStar
Dear Amy,
Thank you for sharing your experience with us. We’re sorry to hear about the trouble you encountered when trying to use your Boots gift card. We understand how frustrating it must be when a link doesn’t work as expected. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly. Your feedback is important to us, and we’re committed to making this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/17/2025:**
Hello Amy, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Scam company who use AI and never resolve anything
I've been talking to "Customer Support" for 3 days. I've sent 8 emails asking for a voucher to be re-allocated to a different email address. Every single time they claim the voucher has been updated, but it fails to work with an identical problem.
The emails are definitely AI generated, no human is involved with the process, I'm unable to request a refund and I'm unable to get a resolution to my problem.
My money is as good as stolen at this point and the company are the biggest scam going. I will be filing a small claims court challenge shortly.
Edit 14/12/2025 - we are up to 12 emails now, the same problem persists. Unable to redeem the gift card, customer support claiming they've solved the issue and being refused a refund. Small claims court action starting if not resolved in the next 3 days.
11 December 2025
Unprompted review
Reply from CashStar
Hello Paul,
Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your patience while we work to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/12/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Didn't get a refund
I paid 20$ for my Roblox giftcard on 4 December
but i still not received the gift card through.It says unable to process your order.I dont get a refund until now.The refund process is too terrible.
9 December 2025
Unprompted review
Reply from CashStar
Dear Hazim,
Thank you for sharing your experience with us. We’re sorry to hear about the delay and the frustration this has caused. To assist you further, we need to verify some details about your order. Please check your email for a message from noreply.notifications@trustpilot.com, as it contains instructions for securely providing your information. Once we receive that, we’ll work quickly to resolve this for you.
Warm regards,
Josh R.
CashStar Team.
Gift cards not accessible, Cashstar completely unresponsive
Bought Odeon gift cards for my own use on Black Friday (26th Nov)
Card is not accessible via the link Cashstar sent me.
Repeatedly get this error message:
That challenge attempt failed. Please try again.
Have checked and double checked that I am inputting the correct email address - I am.
Have contacted Cashstar 3 times over 6 days via the customer support link on their website - no answer.
No phone number to contact them.
Odeon have said they will chase it up, but have not got back to me.
It's terrible service and I will never use them again.
I will keep going on at them until I can use these gift cards and use them asap so I no longer have to deal with this company.
Useless
3 December 2025
Unprompted review
Reply from CashStar
Hello Melissa,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you’ve experienced with accessing your Odeon gift cards and for the delay in our response. We take this matter seriously and want to resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to assist you further. Your patience is greatly appreciated, and we’re committed to making this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/05/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I spent a total of $30 on Roblox Gift…
I spent a total of $30 on Roblox Gift Cards or £22 (because I reside in the UK) and my friends say they cannot view the link that i've sent to them because it says Page Not Found, so I tried going on the link myself and it said the same thing, i've sent an inquiry to Customer Support more than half a day ago and still no response, and calling has made it all the more difficult especially because i'm in the UK.
1 December 2025
Unprompted review
Reply from CashStar
Hello Nathan,
Thank you for sharing your feedback. We’re sorry to hear about the trouble accessing your Roblox Gift Card link and the delay in getting assistance. To help resolve this quickly, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to investigate and provide a solution. We appreciate your patience and look forward to assisting you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/03/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Absolutely awful service - DO NOT USE!!
Received a usual promotional e-mail from a restaurant which I have a rewards card for (Sizzling Pubs). They were promoting a discount on gift cards so I went through the steps to purchase an e-gift card but received no order confirmation or the e-gift card itself as I arranged to have it directly sent to me.
I submitted a customer enquiry via the form on the site but not heard back so called customer services today (0331 630 5409) and spoke to Sam. He asked for some details but could not track my order and did not offer any alternative to try and help. Just kept reverting back to "I am unable to locate your order m'am". When I asked how I could escalate this, I was told to refer to the website. I confirmed I already submitted a form and calling was my only option left so I've now had to raise a dispute with my bank to try and get my money back!
27 November 2025
Unprompted review
Reply from CashStar
Dear Lindsey,
Thank you for sharing your experience, and I’m truly sorry for the frustration this has caused. We understand how disappointing it is not to receive your e-gift card or confirmation after completing a purchase, and we appreciate you taking the time to reach out through multiple channels. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to locate your order and resolve this promptly. We’re committed to making this right and appreciate your patience while we work on a solution.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/03/2025:**
Hello Lindsey, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
I have paid £50 for a Roblox giftcard…
I have paid £50 for a Roblox giftcard and I have not recieved my giftcard through email. They happily take my money, but provide me with nothing. I am extremely disappointed Roblox would pick such an awful service. Either provide me with my giftcard, or I want my money back.
28 November 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your Roblox gift card and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 11/29/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Refund
I bought a PlayStation gift card only for them to say that it cannot be sent. The email they sent said that they would refund me and I have already contacted support on their website twice. I just want my money back
28 November 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you experienced with your PlayStation gift card order. To assist you further and ensure your refund is processed promptly, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to resolve this for you. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/02/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
CashStar Team.
No email, no confirmation, no gift card - Have no idea what to do
This evening, I purchased a gift card via Hotels.com and it directed me to page to get this gift card.
I have completed the order, and I still have not recieved anything though via email or via the portal.
I have tried to sign in, but when I do this, I get no email and no link comes through.
I am very concerned that this is a scam and don't know what to do now.
Please can someone help regarding this, I have tried "Live help" but this does not work at all.
I have sent a customer service message, but still nothing.
Why is this so hard just to get a simple gift card.
26 November 2025
Unprompted review
Reply from CashStar
Hello James,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your gift card purchase. To assist you further, please check your email inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this issue promptly. Once you respond, our team will work to ensure you receive your gift card without delay.
Regards,
Maurice V.
CashStar Team.
Digital robux code and promo code?
Hi cashstar, I order 10 dollar robux from your website still haven't got the robux and wondering how long it takes and also promo code.
Update 30th of November still haven't gotten robux and done details so what happens now.
20 November 2025
Unprompted review
Reply from CashStar
Hello, thank you for sharing your feedback. We’re sorry to hear you haven’t received your Robux yet and understand how frustrating that can be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to look into your order and help resolve this quickly. We appreciate your patience and look forward to getting this sorted for you.
Warm regards,
Josh R.
CashStar Team.
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